using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using System.Threading.Tasks;

namespace Hg.Complaint.Domain.Impl
{
    public interface IComplaintDomain : IScopedDependency
    {
        /// <summary>
        /// 分析消极消息
        /// </summary>
        /// <param name="dto"></param>
        /// <returns></returns>
        Task<bool> AnalyseNegativeMessage(NegativeMessageDto dto);

        /// <summary>
        /// 申请投诉
        /// </summary>
        /// <param name="dto"></param>
        /// <returns></returns>
        Task<bool> ApplyComplaint(ApplyComplaintDto dto);

        /// <summary>
        /// 分析投诉日志
        /// </summary>
        /// <param name="messageDto"></param>
        /// <returns></returns>
        Task AnalyseComplaintLog(ComplaintLogMessageDto messageDto);

        /// <summary>
        /// 获取队列数量
        /// </summary>
        /// <returns></returns>
        Task<long> GetQueue();

        /// <summary>
        /// 消费单个队列对象
        /// </summary>
        /// <returns></returns>
        Task<ComplaintLogMessageDto> DequeueQueue();

        /// <summary>
        /// 获取队列信息
        /// </summary>
        /// <returns></returns>
        Task<List<ComplaintLogMessageDto>> GetQueues();

        /// <summary>
        /// 分页
        /// </summary>
        /// <param name="dto"></param>
        /// <param name="appid"></param>
        /// <returns></returns>
        Task<PageResult<ComplaintDto>> GetPage(SearchComplaintDto dto, string? appid);

        /// <summary>
        /// 重新发起队列
        /// </summary>
        /// <returns></returns>
        Task<List<ComplaintLogMessageDto>> SyncQueue();

        /// <summary>
        /// 获取投诉详情
        /// </summary>
        /// <param name="id"></param>
        /// <returns></returns>
        Task<ComplaintDetailDto> GetComplaintDetail(int id);

        /// <summary>
        /// 根据资源id和业务线获取投诉详情
        /// </summary>
        /// <param name="resid"></param>
        /// <param name="deptid"></param>
        /// <returns></returns>
        Task<ComplaintDetailDto> GetComplaintDetail(string? resid, int? deptid);

        /// <summary>
        /// 根据appid和业务线获取投诉详情
        /// </summary>
        /// <param name="appid"></param>
        /// <param name="appuserid"></param>
        /// <param name="deptid"></param>
        /// <returns></returns>
        Task<ComplaintDetailDto> GetComplaintDetail(string? appid, string? appuserid, int? deptid);

        /// <summary>
        /// 更新投诉状态
        /// </summary>
        /// <param name="dto"></param>
        /// <param name="appid"></param>
        /// <returns></returns>
        Task<bool> UpdateComplaintStatus(UpdateComplaintStatusDto dto, string? appid);

        /// <summary>
        /// 获取跟进状态
        /// </summary>
        /// <param name="udid"></param>
        /// <returns></returns>

        Task<ComplainStatusModel> GetComplaintStatus(int udid);

        /// <summary>
        /// 标记用户
        /// </summary>
        /// <param name="dto"></param>
        /// <returns></returns>
        Task<bool> MarkCustomer(MarkCustomerDto dto);

        /// <summary>
        /// 初始化处理过期未处理投诉
        /// </summary>
        /// <returns></returns>
        Task InitOverdueComplaint();

        /// <summary>
        /// 处理过期未处理投诉
        /// </summary>
        /// <returns></returns>
        Task OverdueComplaint();

        /// <summary>
        /// 刷新resid
        /// </summary>
        /// <returns></returns>
        Task SyncResid();

        /// <summary>
        /// 批量分配客户给客服
        /// </summary>
        /// <param name="dto"></param>
        /// <param name="appid"></param>
        /// <returns></returns>
        Task<bool> BatchAssignComplaint(BatchAssignComplaintDto dto, string? appid);

        /// <summary>
        /// 
        /// </summary>
        /// <param name="dto"></param>
        /// <returns></returns>
        Task<bool> MarkTrolls(MarkTrollsDto dto);

        Task<int> ComplaintLabel(string resId);
    }
}