using System;
using System.Collections.Generic;
using System.ComponentModel.DataAnnotations.Schema;
using System.Linq;
using System.Text;
using System.Threading.Tasks;

namespace Hg.Complaint.Domain.Dto
{
    /// <summary>
    /// 投诉申请
    /// </summary>
    public class ApplyComplaintDto
    {
        /// <summary>
        /// 平台id
        /// </summary>
        public string? Appid { get; set; }

        /// <summary>
        /// 用户账号，比如，软件平台（username）,服务号（openid）
        /// </summary>
        public string? Appuserid { get; set; }

        /// <summary>
        /// 联合ID
        /// </summary>
        public string? Unionid { get; set; }

        /// <summary>
        /// 事业线ID
        /// </summary>
        public int? Deptid { get; set; }

        /// <summary>
        /// 坐席的appid
        /// </summary>
        public string? CrmAppid { get; set; }

        /// <summary>
        /// 投诉来源
        /// 1、官网
        /// 2、公众号投诉
        /// 3、企微客服名片投诉
        /// 4、PC软件
        /// </summary>
        public ComplaintSource? Source { get; set; }

        /// <summary>
        /// 客户号码ID
        /// </summary>
        public string? Resid { get; set; }

        /// <summary>
        /// 投诉内容(json形式)
        /// </summary>
        public string? Content { get; set; }

        /// <summary>
        /// 手机号
        /// </summary>
        public string? Mobile { get; set; }

        /// <summary>
        /// 投诉类型
        /// </summary>
        public ComplaintSignType? SignType { get; set; }

        /// <summary>
        /// 投诉方式
        /// </summary>
        public ComplaintSignWay? SignWay { get; set; }

        /// <summary>
        /// 渠道号
        /// </summary>
        public int? Channel { get; set; }

        /// <summary>
        /// 工号
        /// </summary>
        public int? Eid { get; set; }

        /// <summary>
        /// 员工姓名
        /// </summary>
        public string? Ename { get; set; }

        /// <summary>
        /// 水军类型
        /// </summary>
        public ComplaintSignReason? Reason { get; set; }
    }
}