using Hg.Complaint.Domain.Dto.ContentModel;
using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using System.Threading.Tasks;

namespace Hg.Complaint.Domain.Dto
{
    public class ComplaintDto
    {
        public int Id { get; set; }

        /// <summary>
        /// 事业部id
        /// </summary>
        public int? DeptId { get; set; }

        /// <summary>
        /// 事业部
        /// </summary>
        public string? DeptName { get; set; }

        /// <summary>
        /// 事业部组
        /// </summary>
        public string? DeptGroupName { get; set; }

        /// <summary>
        /// 客户id
        /// </summary>
        public string? ResId { get; set; }
        /// <summary>
        /// 客户id
        /// </summary>
        public string? UMID { get; set; }

        /// <summary>
        /// 客户姓名
        /// </summary>
        public string? Uname { get; set; }

        /// <summary>
        /// 归属员工
        /// </summary>
        public string? BelongEname { get; set; }

        /// <summary>
        /// 标记类型
        /// </summary>
        [JsonIgnore]
        public ComplaintSignType? SignType { get; set; }

        /// <summary>
        /// summary
        /// </summary>
        public string? SignTypeStr
        { get { return SignType?.GetDescription(); } }

        /// <summary>
        /// 标记方式
        /// </summary>
        [JsonIgnore]
        public ComplaintSignWay? SignWay { get; set; }

        /// <summary>
        /// 标记方式
        /// </summary>
        public string? SignWayStr
        { get { return SignWay?.GetDescription(); } }

        /// <summary>
        /// 标记时间
        /// </summary>
        public DateTime? Ctime { get; set; }

        /// <summary>
        /// 投诉来源
        /// </summary>
        [JsonIgnore]
        public ComplaintSource? Source { get; set; }

        /// <summary>
        /// 投诉来源
        /// </summary>
        public string? SourceStr
        { get { return Source?.GetDescription(); } }

        /// <summary>
        /// 状态
        /// </summary>
        [JsonIgnore]
        public ComplaintStatus? Status { get; set; }

        /// <summary>
        /// 状态
        /// </summary>
        public string? StatusStr
        { get { return Status?.GetDescription(); } }

        /// <summary>
        /// 倒计时
        /// </summary>
        public string? CountDown
        {
            get
            {
                if (Status.HasValue && (Status == ComplaintStatus.跟进中 || Status == ComplaintStatus.已完结))
                {
                    return "";
                }
                var timespan = Ctime?.AddDays(1) - DateTime.Now;
                if (timespan.HasValue)
                {
                    var hour = timespan.Value.Hours;
                    var minute = timespan.Value.Minutes;
                    var second = timespan.Value.Seconds;
                    if (hour >= 0 && minute >= 0 && second >= 0)
                    {
                        return $"{hour}小时{minute}分{second}秒";
                    }
                }
                return "已超时";
            }
        }

        /// <summary>
        /// 工单内容
        /// </summary>
        public string? FollowContent { get; set; }

        /// <summary>
        /// 跟进时间
        /// </summary>
        public DateTime? FollowTime { get; set; }

        /// <summary>
        /// 跟进人工号
        /// </summary>
        public int? Eid { get; set; }

        /// <summary>
        /// 跟进人
        /// </summary>
        public string? EName { get; set; }

        /// <summary>
        /// 潜在投诉内容
        /// </summary>
        public string? Content { get; set; }

        /// <summary>
        /// 投诉内容
        /// </summary>
        [JsonIgnore]
        public string? ContentJson { get; set; }

        /// <summary>
        /// 违规关键字
        /// </summary>
        public string? Keywords { get; set; }

        /// <summary>
        /// 是否存在订单
        /// </summary>
        public bool HasOrder { get; set; }

        /// <summary>
        /// 是否存在分配
        /// </summary>
        public bool? HasAssign { get; set; }

        /// <summary>
        /// appid
        /// </summary>
        public string? Appid { get; set; }

        /// <summary>
        /// appuserid
        /// </summary>
        public string? Appuserid { get; set; }

        /// <summary>
        /// 水军类型
        /// </summary>
        public ComplaintSignReason? Reason { get; set; }
    }
}