using System;
using System.Collections.Generic;
using System.ComponentModel.DataAnnotations.Schema;
using System.Linq;
using System.Text;
using System.Threading.Tasks;

namespace Hg.Core.Domain.Dto.OutComplaint
{
    public class CreateOutComplaintDto
    {
        /// <summary>
        /// 资源id
        /// </summary>
        public string? Resid { get; set; }

        /// <summary>
        /// 客户姓名
        /// </summary>
        public string? Cname { get; set; }

        /// <summary>
        /// 客服id
        /// </summary>
        //public int? Eid { get; set; }

        /// <summary>
        /// 事业部
        /// </summary>
        public int? Deptid { get; set; }

        /// <summary>
        /// 外诉渠道
        /// </summary>
        public OutComplaintChannel? OutComplaintChannel { get; set; }

        /// <summary>
        /// 投诉原因
        /// </summary>
        public string? Reasons { get; set; }

        public int? Reason
        {
            get
            {
                return Reasons == null ? 0 : Reasons.Split(",").Select(x => int.Parse(x)).Sum();
            }
        }

        public string? ReasonList
        {
            get
            {
                var reasons = new List<string>();
                foreach (var reason in Enum.GetValues<InComplaintReason>())
                {
                    if (Reason.HasValue && ((int)reason & Reason.Value) > 0)
                    {
                        reasons.Add(reason.GetDescription());
                    }
                }
                return Reason == null ? "" : string.Join("，", reasons);
            }
        }

        /// <summary>
        /// 客户外诉日期
        /// </summary>
        public DateTime? OutComplaintDate { get; set; }

        /// <summary>
        /// 投诉内容
        /// </summary>
        public string? Content { get; set; }

        /// <summary>
        /// 处理跟进
        /// </summary>
        public string? Follow { get; set; }

        /// <summary>
        /// 合规备注
        /// </summary>
        public string? Remark { get; set; }

        /// <summary>
        /// 操作人
        /// </summary>
        public string? Operator { get; set; }

        /// <summary>
        /// 操作人eid
        /// </summary>
        public int? OperatorEid { get; set; }

        /// <summary>
        /// 事业部Code
        /// </summary>
        //public string? CompanyCode { get; set; }

        /// <summary>
        /// 风险情况
        /// </summary>
        public string? RiskSituation { get; set; }
    }
}