using Core.Web.App_Start;
using Core.Web.WebHelper;
using CRM.Core.BLL;
using CRM.Core.BLL.Application.B;
using CRM.Core.BLL.Application.Bill;
using CRM.Core.BLL.BlackNumber;
using CRM.Core.BLL.Res;
using CRM.Core.BLL.Util;
using CRM.Core.BLL.Wx;
using CRM.Core.Common.Layui;
using CRM.Core.Common.WebHelper;
using CRM.Core.DTO;
using CRM.Core.DTO.Bill;
using CRM.Core.Model.Entity;
using CRM.Core.Model.Enum;
using Newtonsoft.Json;
using System;
using System.Collections.Generic;
using System.Data;
using System.Linq;
using System.Text;
using System.Web;
using System.Web.Helpers;
using System.Web.Mvc;
using WX.CRM.Common;
using WX.CRM.Common.Employee;
using WX.CRM.WebHelper;
using static NPOI.HSSF.Util.HSSFColor;

namespace Core.Web.Controllers
{
    public class InComplaintController : BaseController
    {
        private CACHE_BL cache_BL = new CACHE_BL();
        private RES_CUSTOMER_BL res_Customer_BL = new RES_CUSTOMER_BL();
        private BlackNumber_BL blackNumber_BL = new BlackNumber_BL();
        private WX_SZZYORDER_BL _order = new WX_SZZYORDER_BL();
        public readonly string webapi = "";

        public InComplaintController()
        {
            webapi = cache_BL.GetValue_Parameter(Parameter.Hg_Core_WebApi);
            //webapi = "https://localhost:7090";
        }

        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, true)]
        public ActionResult Index()
        {
            ViewBag.rightCode = RightsConfig.CONST_内部投诉列表;
            ViewBag.eid = Eid;
            ViewBag.userName = UserName;
            ViewBag.File_Server = cache_BL.GetValue_Parameter("File_Server");

            var deptments = cache_BL.GetDeptments();
            ViewBag.companyList = deptments;

            ViewBag.webapi = webapi;
            ViewBag.hgServiceHost = cache_BL.GetValue_Parameter("HgCrm_ServiceHost");
            return View();
        }

        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult InComplaintHtml(Laypage pager, SearchInComplaintDto dto)
        {
            var url = $"{webapi}/api/InComplaint/page";
            var para = $"Deptid={dto.Deptid}&Orderid={dto.Orderid}&Channel={dto.Channel}&PersonType={dto.PersonType}" +
                $"&Reason={dto.Reason}&Resid={dto.Resid}&UMID={dto.UMID}&CreaetOrUpdateUser={dto.CreaetOrUpdateUser}" +
                $"&BusinessStatus={dto.BusinessStatus}&Cname={dto.Cname}&ComplaintId={dto.ComplaintId}" +
                $"&DateType={dto.DateType}&DueStatus={dto.DueStatus}&Eid={dto.Eid}&RefundStatus={dto.RefundStatus}" +
                $"&InComplaintChannel={dto.InComplaintChannel}&InComplaintStatus={dto.InComplaintStatus}" +
                $"&DateFrom={dto.DateFrom}&DateTo={dto.DateTo}&PageIndex={pager.page}&PageSize={pager.limit}";

            var result = Utility.GetData(url, para, Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<WX.CRM.Common.StockHelper.PageResult<InComplaintDto>>>(result);
            return Json(data, JsonRequestBehavior.AllowGet);
        }

        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, true)]
        public ActionResult InComplaintEdit(int? id = null, bool read = false)
        {
            var model = new InComplaintDto();
            model.inComplaintDateStr = DateTime.Now.ToString("yyyy-MM-dd");
            if (id != null)
            {
                var url = $"{webapi}/api/InComplaint";
                var para = $"id={id}";
                var result = Utility.GetData(url, para, Encoding.UTF8);
                var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<InComplaintDto>>(result);
                model = data.data;
            }
            ViewBag.id = id;
            ViewBag.rightCode = RightsConfig.CONST_内部投诉列表;
            ViewBag.eid = Eid;
            ViewBag.userName = UserName;
            ViewBag.File_Server = cache_BL.GetValue_Parameter("File_Server");
            ViewBag.Readonly = read;

            var deptments = cache_BL.GetDeptments();
            ViewBag.companyList = deptments;

            return View(model);
        }

        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, true)]
        public ActionResult InComplaintFollowUp(int? id = null)
        {
            ViewBag.id = id;
            ViewBag.rightCode = RightsConfig.CONST_内部投诉列表;
            ViewBag.eid = Eid;
            ViewBag.userName = UserName;
            return View();
        }

        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, true)]
        public ActionResult InComplaintFollowUpEdit(int? id = null)
        {
            ViewBag.id = id;
            ViewBag.rightCode = RightsConfig.CONST_内部投诉列表;
            ViewBag.eid = Eid;
            ViewBag.userName = UserName;
            return View();
        }

        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, true)]
        public ActionResult InComplaintRestoreEdit(int? id = null, bool read = false)
        {
            var model = new InComplaintRestoreDto();
            if (id != null)
            {
                var url = $"{webapi}/api/InComplaint/Restore";
                var para = $"id={id}";
                var result = Utility.GetData(url, para, Encoding.UTF8);
                var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<InComplaintRestoreDto>>(result);
                model = data.data;
            }
            ViewBag.id = id;
            ViewBag.rightCode = RightsConfig.CONST_内部投诉列表;
            ViewBag.eid = Eid;
            ViewBag.userName = UserName;
            ViewBag.File_Server = cache_BL.GetValue_Parameter("File_Server");
            ViewBag.Readonly = read;
            return View(model);
        }

        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult InComplaintFollowUpHtml(int? id = null)
        {
            var url = $"{webapi}/api/InComplaint/FollowUp";
            var para = $"id={id}";
            var result = Utility.GetData(url, para, Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<OutComlpaintFollowUpDto>>(result);
            return Json(data, JsonRequestBehavior.AllowGet);
        }

        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult GetComplaintCustomerInfo(string resid)
        {
            //var webapi = cache_BL.GetValue_Parameter(Parameter.Hg_Core_WebApi); // 旧地址
            //webapi = "https://localhost:7090"; // 旧本地测试地址
            //var webapi = "https://localhost:7151"; // 新本地测试地址

            //var webapi = cache_BL.GetValue_Parameter(Parameter.Hg_Internal_WebApi); //新地址
            //var url = $"{webapi}/api/Customer/details"; // 新地址拼接

            var url = $"{webapi}/api/InComplaint/customerInfo"; // 旧地址拼接
            var para = $"resid={resid}";
            var result = Utility.GetData(url, para, Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<ComplaintCustomerInfoDto>>(result);

            //if (data.code == 0)
            //{
            //    var orderStatus = new List<string> { "200", "220", "205", "80", "90" };
            //    foreach (var dept in data.data.deptInfos)
            //    {
            //        var order = _order.GetList(x => x.companycode == dept.companycode && x.RESID == resid && orderStatus.Contains(x.ORDERSTATUS), x => x.CTIME);
            //        dept.eid = order.FirstOrDefault()?.eid;
            //    }
            //}

            return Json(data, JsonRequestBehavior.AllowGet);
        }

        [HttpPost]
        [AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult Create(CreateInComplaintDto dto)
        {
            try
            {
                var url = $"{webapi}/api/InComplaint";
                var result = Utility.PostAjaxData(url, dto.ToJson(), Encoding.UTF8);
                var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.HGApiResult<bool>>(result);

                //if (data.code == 0)
                //{
                //    //将客户添加到黑名单
                //    List<RES_CUSTOMER> list = res_Customer_BL.GetList_CustomerByResid(dto.Resid);
                //    list = list.Where(m => m.RESID == dto.Resid || m.CUSTOMERID == dto.Resid).ToList();

                //    var blackModels = new List<CSVR_BLACKNUMBER>();
                //    foreach (var item in list)
                //    {
                //        var blackCustomer = blackNumber_BL.GetByResId(dto.Resid, "F");
                //        if (blackCustomer == null)
                //        {
                //            CSVR_BLACKNUMBER model = new CSVR_BLACKNUMBER();
                //            model.RESID = item.RESID;
                //            model.BLACKTYPE = "F";
                //            model.REASON = "系统自动添加（内诉客户）";
                //            model.CTIME = DateTime.Now;
                //            model.CREATEUSER = UserId;
                //            model.CREATEUSERNAME = Eid + "-" + UserName;
                //            model.DeptChannel = "-1";
                //            model.ChannelName = "全事业部";

                //            blackModels.Add(model);
                //        }
                //    }

                //    if(blackModels.Any())
                //        blackNumber_BL.CreateEntities(blackModels);

                //}

                return Json(data, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                LogHelper.Error("InComplaint_Create:" + ex.StackTrace + ";" + ex.Message);
                return Json(new ApiResult { code = -1, message = ex.Message }, JsonRequestBehavior.AllowGet);
            }
        }

        [HttpPost]
        [AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult Update(UpdateInComplaintDto dto)
        {
            var url = $"{webapi}/api/InComplaint/update";
            var result = Utility.PostAjaxData(url, dto.ToJson(), Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<bool>>(result);
            return Json(data, JsonRequestBehavior.AllowGet);
        }

        [HttpPost]
        [AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult CreateInComplaintRestore(CreateInComplaintRestoreDto dto)
        {
            var url = $"{webapi}/api/InComplaint/Restore";
            dto.RestoreType = 2;
            var result = Utility.PostAjaxData(url, dto.ToJson(), Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<bool>>(result);
            return Json(data, JsonRequestBehavior.AllowGet);
        }

        [HttpPost]
        [AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult UpdateInComplaintStatus(UpdateInComplaintStatusDto dto)
        {
            var url = $"{webapi}/api/InComplaint/Status";
            var result = Utility.PostAjaxData(url, dto.ToJson(), Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<bool>>(result);
            return Json(data, JsonRequestBehavior.AllowGet);
        }

        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult GetInComplaintRestore(int? id)
        {
            var url = $"{webapi}/api/InComplaint/Restore";
            var para = $"id={id}";
            var result = Utility.GetData(url, para, Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<InComplaintRestoreDto>>(result);
            return Json(data, JsonRequestBehavior.AllowGet);
        }

        [HttpPost]
        [AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult CreateOutComlpaintFollowUp(CreateInComplaintFollowUpDto dto)
        {
            var url = $"{webapi}/api/InComplaint/FollowUp";
            var result = Utility.PostAjaxData(url, dto.ToJson(), Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<bool>>(result);
            return Json(data, JsonRequestBehavior.AllowGet);
        }

        [HttpPost]
        [AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult UpdateOutComlpaintFollowUp(CreateInComplaintFollowUpDto dto)
        {
            var url = $"{webapi}/api/InComplaint/UpdateFollowUp";
            var result = Utility.PostAjaxData(url, dto.ToJson(), Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<bool>>(result);
            return Json(data, JsonRequestBehavior.AllowGet);
        }

        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_外部投诉列表, ToolBarConfig.CONST_Export, false)]
        public FileResult ExportData(string param)
        {
            var url = $"{webapi}/api/InComplaint/page";
            var dto = Utility.ToObject<SearchInComplaintDto>(param);
            var para = $"Deptid={dto.Deptid}&Orderid={dto.Orderid}" +
               $"&Reason={dto.Reason}&Resid={dto.Resid}&CreaetOrUpdateUser={dto.CreaetOrUpdateUser}" +
               $"&BusinessStatus={dto.BusinessStatus}&Cname={dto.Cname}&ComplaintId={dto.ComplaintId}" +
               $"&DateType={dto.DateType}&DueStatus={dto.DueStatus}&Eid={dto.Eid}&RefundStatus={dto.RefundStatus}" +
               $"&InComplaintChannel={dto.InComplaintChannel}&InComplaintStatus={dto.InComplaintStatus}" +
               $"&DateFrom={dto.DateFrom}&DateTo={dto.DateTo}&PageIndex=1&PageSize=100000";

            var result = Utility.GetData(url, para, Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<WX.CRM.Common.StockHelper.PageResult<InComplaintDto>>>(result);

            string checkedFilds = Server.UrlDecode(Request.Cookies["checkedFilds"].Value);
            string checkedTitle = Server.UrlDecode(Request.Cookies["checkedTitles"].Value);
            Request.Cookies.Remove("checkedFilds");//用完后删除cookies
            Request.Cookies.Remove("checkedTitles");//用完后删除cookies

            String file = string.Format("内部投诉列表{0}.xls", DateTime.Now.ToLocalTime().ToString("yyyyMMddHHmmssfffff"));
            return File(ExcelHelper.ExportListModelToExcel<InComplaintDto>(data.data.Data.ToList(), "sheet", 30000, checkedFilds, checkedTitle, DataFormart), "application/ms-excel", file);
        }

        public string DataFormart(string key, object value)
        {
            string formartValue = string.Empty;
            switch (key)
            {
                case "inComplaintChannelList":
                case "reasonList":
                case "orderList":
                case "priceList":
                case "products":
                case "orderIds":
                case "arrivalPays":
                case "arrivalStatus":
                    formartValue = string.Join("\n", Utility.ToObject<List<string>>(Utility.ToJson(value)));
                    break;

                case "oTimes":
                    formartValue = string.Join(",", Utility.ToObject<List<string>>(Utility.ToJson(value)));
                    break;

                default: formartValue = string.Format("{0}", value); break;
            }
            return formartValue;
        }

        [HttpPost]
        public JsonResult Import()
        {
            var file = Request.Files[0];

            var dt = new DataTable();

            dt = ExcelToDataTable(file);

            var importDtos = new List<InComplaintImportDto>();
            foreach (DataRow item in dt.Rows)
            {
                DateTime d = DateTime.Now;
                if (!DateTime.TryParse(item[2].ToString(), out d))
                {
                    d = DateTime.ParseExact(item[2].ToString(), "dd-M月-yyyy", System.Globalization.CultureInfo.InvariantCulture);
                }

                var importDto = new InComplaintImportDto()
                {
                    DeptName = item[1].ToString(),
                    ComplaintDate = d,
                    ComplaintChannel = item[3].ToString(),
                    Cname = item[4].ToString(),
                    Resid = item[5].ToString(),
                    Content = item[6].ToString(),
                    Reasons = item[7].ToString(),
                    DueResult = item[8].ToString(),
                    ComplaintStatus = item[9].ToString(),
                    Remark = item[11].ToString(),
                };
                importDtos.Add(importDto);
            }

            var url = $"{webapi}/api/InComplaint/Import";
            var result = Utility.PostAjaxData(url, importDtos.ToJson(), Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<bool>>(result);

            return Json(data, JsonRequestBehavior.AllowGet);
        }

        [HttpPost]
        public JsonResult GetSalesLeadUrl(string appid, string appuserid)
        {
            var sHelper = new SecurityHelper();
            var ext_flag = DateTimeTool.ConvertDateTimeLong(DateTime.Now);
            var model = JsonConvert.SerializeObject(new { appid = appid, appuserid = appuserid, eid = Eid.ToString(), ext_flag = ext_flag });
            var content = sHelper.encyptData("WX_EXT", model);
            var url = "http://sc.soft.dn8188.com/dev.html?content=" + content + "&clientid=WK_EXT";
            return Json(new { result = true, message = "succed", retmsg = url }, JsonRequestBehavior.AllowGet);
        }

        public JsonResult GetExt_flag()
        {
            var startTime = TimeZone.CurrentTimeZone.ToLocalTime(new System.DateTime(1970, 1, 1));
            var ext_flag = (long)(DateTime.Now - startTime).TotalSeconds * 1000;
            var sourceString = Utility.Encrypt(ext_flag.ToString());

            var retmsg = HttpUtility.UrlEncode(sourceString, Encoding.UTF8);
            return Json(new { result = true, message = "succed", retmsg = retmsg }, JsonRequestBehavior.AllowGet);
        }

        #region 实体

        public class SearchInComplaintDto
        {
            /// <summary>
            /// 事业部
            /// </summary>
            public int? Deptid { get; set; }

            public string Channel { get; set; }

            /// <summary>
            /// 内诉渠道
            /// </summary>
            public int? InComplaintChannel { get; set; }

            /// <summary>
            /// 投诉原因
            /// </summary>
            public int? Reason { get; set; }

            /// <summary>
            /// 内诉状态
            /// </summary>
            public int? InComplaintStatus { get; set; }

            /// <summary>
            /// 业务处理状态
            /// </summary>
            public int? BusinessStatus { get; set; }

            /// <summary>
            /// 到期状态
            /// </summary>
            public int? DueStatus { get; set; }

            public int? RefundStatus { get; set; }

            /// <summary>
            /// 投诉单号
            /// </summary>
            public string ComplaintId { get; set; }

            /// <summary>
            /// 客户ID
            /// </summary>
            public string Resid { get; set; }
            /// <summary>
            /// 客户ID
            /// </summary>
            public string UMID { get; set; }

            /// <summary>
            /// 客户姓名
            /// </summary>
            public string Cname { get; set; }

            /// <summary>
            /// 成交客服/工号
            /// </summary>
            public string Eid { get; set; }

            /// <summary>
            /// 已退订单号
            /// </summary>
            public int? Orderid { get; set; }

            /// <summary>
            /// 创建人/更新人
            /// </summary>
            public string CreaetOrUpdateUser { get; set; }

            /// <summary>
            /// 日期搜索类型
            /// </summary>
            public int DateType { get; set; }

            /// <summary>
            /// 日期
            /// </summary>
            public DateTime? DateFrom { get; set; }

            /// <summary>
            /// 日期
            /// </summary>
            public DateTime? DateTo { get; set; }

            public int PersonType { get; set; }
        }

        public class InComplaintDto
        {
            public int id { get; set; }

            public string complaintId { get; set; }

            public string resid { get; set; }

            public string UMID { get; set; }

            public string cname { get; set; }

            public int? deptid { get; set; }

            public string deptname { get; set; }

            public int? eid { get; set; }
            public string euser { get; set; }

            public int? inComplaintChannel { get; set; }

            public List<int?> inComplaintChannels { get; set; }

            public List<string> inComplaintChannelList { get; set; }

            public List<int?> reasons { get; set; }

            public List<string> reasonList { get; set; }

            public int? inComplaintStatus { get; set; }

            public string inComplaintStatusStr { get; set; }

            public int? businessStatus { get; set; }

            public string businessStatusStr { get; set; }

            public string content { get; set; }

            public string follow { get; set; }

            public string remark { get; set; }

            public int? dueStatus { get; set; }

            public string dueStatusStr { get; set; }

            public int? refundStatus { get; set; }

            public string refundStatusStr { get; set; }

            public DateTime? businessDeadline { get; set; }

            public string businessDeadlineSpan { get; set; }

            public DateTime? complaintDeadline { get; set; }

            public string complaintDeadlineSpan { get; set; }

            public DateTime? InComplaintDate { get; set; }

            public string inComplaintDateStr { get; set; }

            public string creator { get; set; }

            public DateTime? createTime { get; set; }

            public string updater { get; set; }

            public DateTime? updateTime { get; set; }

            public ICollection<int?> orderList { get; set; }

            public ICollection<decimal?> priceList { get; set; }

            public int needRestoreCount { get; set; }

            public int restoreCount { get; set; }

            public int followUpCount { get; set; }

            public int? age { get; set; }
            public List<string> products { get; set; }
            public List<int?> orderIds { get; set; }
            public List<DateTime?> oTimes { get; set; }
            public List<decimal?> arrivalPays { get; set; }
            public List<string> arrivalStatus { get; set; }
            public string verifyier { get; set; }
            public DateTime? verifyTime { get; set; }
            public string isOutComplaint { get; set; }
            public string riskSituation { get; set; }
            public int? complaintCycle { get; set; }
        }

        public class ComplaintCustomerInfoDto
        {
            public string resid { get; set; }

            public string cname { get; set; }

            public int? eid { get; set; }
            public List<ComplaintCustomerDeptInfo> deptInfos { get; set; }
        }

        public class ComplaintCustomerDeptInfo
        {
            public int? channel { get; set; }

            public int? deptid { get; set; }

            public string deptname { get; set; }
            public string companycode { get; set; }
            public int? eid { get; set; }
        }

        public class CreateInComplaintDto
        {
            /// <summary>
            /// 资源id
            /// </summary>
            public string Resid { get; set; }

            /// <summary>
            /// 客户姓名
            /// </summary>
            public string Cname { get; set; }

            /// <summary>
            /// 客服id
            /// </summary>
            public int? Eid { get; set; }

            /// <summary>
            /// 事业部
            /// </summary>
            public int? Deptid { get; set; }

            /// <summary>
            /// 内诉渠道
            /// </summary>
            public string InComplaintChannels { get; set; }

            /// <summary>
            /// 投诉原因
            /// </summary>
            public string Reasons { get; set; }

            /// <summary>
            /// 客户内诉日期
            /// </summary>
            public DateTime? InComplaintDate { get; set; }

            /// <summary>
            /// 投诉内容
            /// </summary>
            public string Content { get; set; }

            /// <summary>
            /// 处理跟进
            /// </summary>
            public string Follow { get; set; }

            /// <summary>
            /// 合规备注
            /// </summary>
            public string Remark { get; set; }

            /// <summary>
            /// 操作人
            /// </summary>
            public string Operator { get; set; }

            /// <summary>
            /// 事业部Code
            /// </summary>
            public string CompanyCode { get; set; }

            public string OperatorEid { get; set; }
            public string RiskSituation { get; set; }
        }

        public class UpdateInComplaintDto
        {
            public int Id { get; set; }

            /// <summary>
            /// 投诉内容
            /// </summary>
            public string Content { get; set; }

            /// <summary>
            /// 处理跟进
            /// </summary>
            public string Follow { get; set; }

            /// <summary>
            /// 合规备注
            /// </summary>
            public string Remark { get; set; }

            /// <summary>
            /// 操作人
            /// </summary>
            public string Operator { get; set; }

            /// <summary>
            /// 风险情况
            /// </summary>
            public string RiskSituation { get; set; }
        }

        public class CreateInComplaintRestoreDto
        {
            public int Id { get; set; }

            public string Content { get; set; }

            public string Creator { get; set; }

            public int? CreatorEid { get; set; }
            public string Attachment { get; set; }
            public int RestoreType { get; set; }
        }

        public class InComplaintRestoreDto
        {
            public int Id { get; set; }

            public string Resid { get; set; }

            public string Cname { get; set; }

            public int? Deptid { get; set; }

            public string Deptname { get; set; }

            public string ComplaintId { get; set; }

            public int? InComplaintStatus { get; set; }

            public string InComplaintStatusStr { get; set; }

            public List<RestoreDto> Restores { get; set; }
        }

        public class UpdateInComplaintStatusDto
        {
            public int Id { get; set; }

            public int? InComplaintStatus { get; set; }

            /// <summary>
            /// 操作人
            /// </summary>
            public string Operator { get; set; }

            /// <summary>
            /// 操作人eid
            /// </summary>
            public int? OperatorEid { get; set; }
        }

        public class OutComlpaintFollowUpDto
        {
            public int Id { get; set; }

            public string ComplaintId { get; set; }

            public string Resid { get; set; }

            public string Cname { get; set; }

            public int? InComplaintStatus { get; set; }

            public string InComplaintStatusStr { get; set; }

            public List<OutComlpaintFollowUpDetailDto> Details { get; set; }
        }

        public class OutComlpaintFollowUpDetailDto
        {
            public int Id { get; set; }

            public string Index { get; set; }

            public string Content { get; set; }

            public string Follow { get; set; }

            public string Creator { get; set; }

            public DateTime? CreateTime { get; set; }
            public string Updater { get; set; }
            public DateTime? UpdateTime { get; set; }
        }

        public class CreateInComplaintFollowUpDto
        {
            /// <summary>
            /// 内诉id
            /// </summary>
            public int? Id { get; set; }

            /// <summary>
            /// 投诉内容
            /// </summary>
            public string Content { get; set; }

            /// <summary>
            /// 处理进记
            /// </summary>
            public string Follow { get; set; }

            /// <summary>
            /// 操作人
            /// </summary>
            public string Operator { get; set; }

            /// <summary>
            /// 操作人eid
            /// </summary>
            public int? OperatorEid { get; set; }
        }

        public class RestoreDto
        {
            public int Id { get; set; }

            public string ComplaintId { get; set; }

            public string Content { get; set; }

            public string Creator { get; set; }

            public DateTime? CreateTime { get; set; }

            public int? CreatorEid { get; set; }

            public string Attachment { get; set; }

            public int? RestoreType { get; set; }
        }

        public class InComplaintImportDto
        {
            public string DeptName { get; set; }

            /// <summary>
            /// 客户内诉日期
            /// </summary>
            public DateTime? ComplaintDate { get; set; }

            /// <summary>
            /// 内诉渠道
            /// </summary>
            public string ComplaintChannel { get; set; }

            /// <summary>
            /// 客户姓名
            /// </summary>
            public string Cname { get; set; }

            /// <summary>
            /// 资源id
            /// </summary>
            public string Resid { get; set; }

            /// <summary>
            /// 第一次投诉
            /// </summary>
            public string Content { get; set; }

            /// <summary>
            /// 投诉原因
            /// </summary>
            public string Reasons { get; set; }

            public string DueResult { get; set; }
            public string ComplaintStatus { get; set; }

            public string Remark { get; set; }
        }

        #endregion 实体
    }
}