using Core.Web.App_Start;
using Core.Web.WebHelper;
using CRM.Core.BLL;
using CRM.Core.BLL.Application.B;
using CRM.Core.BLL.Application.Bill;
using CRM.Core.BLL.BlackNumber;
using CRM.Core.BLL.Res;
using CRM.Core.BLL.Util;
using CRM.Core.BLL.Wx;
using CRM.Core.Common.Layui;
using CRM.Core.Common.WebHelper;
using CRM.Core.DTO;
using CRM.Core.DTO.Bill;
using CRM.Core.Model.Entity;
using CRM.Core.Model.Enum;
using Newtonsoft.Json;
using System;
using System.Collections.Generic;
using System.Data;
using System.Linq;
using System.Text;
using System.Web.Helpers;
using System.Web.Mvc;
using WX.CRM.Common;
using WX.CRM.Common.Employee;
using WX.CRM.Common.StockHelper;
using WX.CRM.WebHelper;
using static Core.Web.Controllers.InComplaintController;
using static NPOI.HSSF.Util.HSSFColor;

namespace Core.Web.Controllers
{
    public class OutComplaintController : BaseController
    {
        private CACHE_BL cache_BL = new CACHE_BL();

        private RES_CUSTOMER_BL res_Customer_BL = new RES_CUSTOMER_BL();
        private BlackNumber_BL blackNumber_BL = new BlackNumber_BL();
        private WX_SZZYORDER_BL _order = new WX_SZZYORDER_BL();

        public readonly string webapi = "";


        public OutComplaintController()
        {
            webapi = cache_BL.GetValue_Parameter(Parameter.Hg_Core_WebApi);
            //ebapi = "https://localhost:7090";
        }

        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_外部投诉列表, ToolBarConfig.CONST_NotButton, true)]
        public ActionResult Index()
        {
            ViewBag.rightCode = RightsConfig.CONST_外部投诉列表;
            ViewBag.eid = Eid;
            ViewBag.userName = UserName;
            ViewBag.File_Server = cache_BL.GetValue_Parameter("File_Server");

            var deptments = cache_BL.GetDeptments();
            ViewBag.companyList = deptments;

            ViewBag.webapi = webapi;
            ViewBag.hgServiceHost = cache_BL.GetValue_Parameter("HgCrm_ServiceHost");
            return View();
        }

        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_外部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult OutComplaintHtml(Laypage pager, SearchOutComplaintDto dto)
        {
            var url = $"{webapi}/api/OutComplaint/page";
            var para = $"Deptid={dto.Deptid}&Orderid={dto.Orderid}&Type=1&PersonType={dto.PersonType}" +
                $"&Reason={dto.Reason}&Resid={dto.Resid}&UMID={dto.UMID}&CreaetOrUpdateUser={dto.CreaetOrUpdateUser}" +
                $"&BusinessStatus={dto.BusinessStatus}&Cname={dto.Cname}&ComplaintId={dto.ComplaintId}" +
                $"&DateType={dto.DateType}&DueStatus={dto.DueStatus}&Eid={dto.Eid}&RefundStatus={dto.RefundStatus}" +
                $"&OutComplaintChannel={dto.OutComplaintChannel}&OutComplaintStatus={dto.OutComplaintStatus}" +
                $"&DateFrom={dto.DateFrom}&DateTo={dto.DateTo}&Channel={dto.Channel}&PageIndex={pager.page}&PageSize={pager.limit}";

            var result = Utility.GetData(url, para, Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<PageResult<OutComplaintDto>>>(result);
            return Json(data, JsonRequestBehavior.AllowGet);
        }

        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_外部投诉列表, ToolBarConfig.CONST_NotButton, true)]
        public ActionResult OutComplaintEdit(int? id = null, bool read = false)
        {
            var model = new OutComplaintDto();
            model.outComplaintDateStr = DateTime.Now.ToString("yyyy-MM-dd");
            if (id != null)
            {
                var url = $"{webapi}/api/OutComplaint";
                var para = $"id={id}";
                var result = Utility.GetData(url, para, Encoding.UTF8);
                var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<OutComplaintDto>>(result);
                model = data.data;
            }
            ViewBag.id = id;
            ViewBag.rightCode = RightsConfig.CONST_外部投诉列表;
            ViewBag.eid = Eid;
            ViewBag.userName = UserName;
            ViewBag.File_Server = cache_BL.GetValue_Parameter("File_Server");
            ViewBag.Readonly = read;

            var deptments = cache_BL.GetDeptments();
            ViewBag.companyList = deptments;

            return View(model);
        }

        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_外部投诉列表, ToolBarConfig.CONST_NotButton, true)]
        public ActionResult OutComplaintFollowUp(int? id = null)
        {
            ViewBag.id = id;
            ViewBag.rightCode = RightsConfig.CONST_外部投诉列表;
            ViewBag.eid = Eid;
            ViewBag.userName = UserName;
            return View();
        }

        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_外部投诉列表, ToolBarConfig.CONST_NotButton, true)]
        public ActionResult OutComplaintFollowUpEdit(int? id = null)
        {
            ViewBag.id = id;
            ViewBag.rightCode = RightsConfig.CONST_外部投诉列表;
            ViewBag.eid = Eid;
            ViewBag.userName = UserName;
            return View();
        }

        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_外部投诉列表, ToolBarConfig.CONST_NotButton, true)]
        public ActionResult OutComplaintRestoreEdit(int? id = null, bool read = false)
        {
            var model = new OutComplaintRestoreDto();
            if (id != null)
            {
                var url = $"{webapi}/api/OutComplaint/Restore";
                var para = $"id={id}";
                var result = Utility.GetData(url, para, Encoding.UTF8);
                var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<OutComplaintRestoreDto>>(result);
                model = data.data;
            }
            ViewBag.id = id;
            ViewBag.rightCode = RightsConfig.CONST_外部投诉列表;
            ViewBag.eid = Eid;
            ViewBag.userName = UserName;
            ViewBag.File_Server = cache_BL.GetValue_Parameter("File_Server");
            ViewBag.Readonly = read;
            return View(model);
        }

        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_外部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult OutComplaintFollowUpHtml(int? id = null)
        {
            var url = $"{webapi}/api/OutComplaint/FollowUp";
            var para = $"id={id}";
            var result = Utility.GetData(url, para, Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<OutComlpaintFollowUpDto>>(result);
            return Json(data, JsonRequestBehavior.AllowGet);
        }

        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_外部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult GetComplaintCustomerInfo(string resid)
        {
            //var webapi = cache_BL.GetValue_Parameter(Parameter.Hg_Core_WebApi); // 旧地址
            //var webapi = "https://localhost:7151"; // 新本地测试地址
            //var //webapi = "https://localhost:7090"; // 旧本地测试地址
            //var url = $"{webapi}/api/InComplaint/customerInfo"; // 旧地址拼接

            //var webapi = cache_BL.GetValue_Parameter(Parameter.Hg_Internal_WebApi); //新地址
            //var url = $"{webapi}/api/Customer/details"; // 新地址拼接

            //var para = $"resid={resid}";
            //var result = Utility.GetData(url, para, Encoding.UTF8);
            //var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<ComplaintCustomerInfoDto>>(result);

            //if (data.code == 0)
            //{
            //    var orderStatus = new List<string> { "200", "220", "205", "80", "90" };
            //    foreach (var dept in data.data.deptInfos)
            //    {
            //        var order = _order.GetList(x => x.companycode == dept.companycode && x.RESID == resid && orderStatus.Contains(x.ORDERSTATUS), x => x.CTIME);
            //        dept.eid = order.FirstOrDefault()?.eid;
            //    }
            //}

            var url = $"{webapi}/api/InComplaint/customerInfo"; // 旧地址拼接
            var para = $"resid={resid}";
            var result = Utility.GetData(url, para, Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<ComplaintCustomerInfoDto>>(result);

            return Json(data, JsonRequestBehavior.AllowGet);
        }

        [HttpPost]
        [AuthorizeRedirect(RightsConfig.CONST_外部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult Create(CreateOutComplaintDto dto)
        {
            try
            {
                var url = $"{webapi}/api/OutComplaint";
                var result = Utility.PostAjaxData(url, dto.ToJson(), Encoding.UTF8);
                var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.HGApiResult<bool>>(result);


                if (data.code == 0)
                {
                    //将客户添加到黑名单
                    //获取Resid关联的所有客户
                    var webapi2 = cache_BL.GetValue_Parameter(Parameter.Hg_Internal_WebApi);
                    //webapi = "https://localhost:7090";
                    var url2 = $"{webapi2}/api/Customer/relation_customers";
                    var para = $"resid={dto.Resid}";
                    var customerStr = Utility.GetData(url2, para, Encoding.UTF8);
                    var customer = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<List<string>>>(customerStr);

                    if (customer.code == 0)
                    {
                        //List<RES_CUSTOMER> list = res_Customer_BL.GetList_CustomerByResid(dto.Resid);
                        //list = list.Where(m => m.RESID == dto.Resid || m.CUSTOMERID == dto.Resid).ToList();

                        var list = customer.data;

                        var blackModels = new List<CSVR_BLACKNUMBER>();
                        foreach (var item in list)
                        {
                            var blackCustomer = blackNumber_BL.GetByResId(dto.Resid, "F");
                            if (blackCustomer == null)
                            {
                                CSVR_BLACKNUMBER model = new CSVR_BLACKNUMBER();
                                model.RESID = item;
                                model.BLACKTYPE = "F";
                                model.REASON = "系统自动添加（外诉客户）";
                                model.CTIME = DateTime.Now;
                                model.CREATEUSER = UserId;
                                model.CREATEUSERNAME = Eid + "-" + UserName;
                                model.DeptChannel = "-1";
                                model.ChannelName = "全事业部";

                                blackModels.Add(model);
                            }
                        }

                        if (blackModels.Any())
                            blackNumber_BL.CreateEntities(blackModels);
                    }


                }
                return Json(data, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                LogHelper.Error("InComplaint_Create:" + ex.StackTrace + ";" + ex.Message);
                return Json(new ApiResult { code = -1, message = ex.Message }, JsonRequestBehavior.AllowGet);
            }


        }

        [HttpPost]
        [AuthorizeRedirect(RightsConfig.CONST_外部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult Update(UpdateOutComplaintDto dto)
        {
            var url = $"{webapi}/api/OutComplaint/update";
            var result = Utility.PostAjaxData(url, dto.ToJson(), Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<bool>>(result);
            return Json(data, JsonRequestBehavior.AllowGet);
        }

        [HttpPost]
        [AuthorizeRedirect(RightsConfig.CONST_外部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult CreateOutComplaintRestore(CreateOutComplaintRestoreDto dto)
        {
            var url = $"{webapi}/api/OutComplaint/Restore";
            dto.RestoreType = 2;
            var result = Utility.PostAjaxData(url, dto.ToJson(), Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<bool>>(result);
            return Json(data, JsonRequestBehavior.AllowGet);
        }

        [HttpPost]
        [AuthorizeRedirect(RightsConfig.CONST_外部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult UpdateOutComplaintStatus(UpdateOutComplaintStatusDto dto)
        {
            var url = $"{webapi}/api/OutComplaint/Status";
            var result = Utility.PostAjaxData(url, dto.ToJson(), Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<bool>>(result);
            return Json(data, JsonRequestBehavior.AllowGet);
        }

        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_外部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult GetOutComplaintRestore(int? id)
        {
            var url = $"{webapi}/api/OutComplaint/Restore";
            var para = $"id={id}";
            var result = Utility.GetData(url, para, Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<OutComplaintRestoreDto>>(result);
            return Json(data, JsonRequestBehavior.AllowGet);
        }

        [HttpPost]
        [AuthorizeRedirect(RightsConfig.CONST_外部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult CreateOutComlpaintFollowUp(CreateOutComplaintFollowUpDto dto)
        {
            var url = $"{webapi}/api/OutComplaint/FollowUp";
            var result = Utility.PostAjaxData(url, dto.ToJson(), Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<bool>>(result);
            return Json(data, JsonRequestBehavior.AllowGet);
        }


        [HttpPost]
        [AuthorizeRedirect(RightsConfig.CONST_外部投诉列表, ToolBarConfig.CONST_NotButton, false)]
        public JsonResult UpdateOutComlpaintFollowUp(CreateOutComplaintFollowUpDto dto)
        {
            var url = $"{webapi}/api/OutComplaint/UpdateFollowUp";
            var result = Utility.PostAjaxData(url, dto.ToJson(), Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<bool>>(result);
            return Json(data, JsonRequestBehavior.AllowGet);
        }


        [HttpGet]
        [AuthorizeRedirect(RightsConfig.CONST_外部投诉列表, ToolBarConfig.CONST_Export, false)]
        public FileResult ExportData(string param)
        {
            var url = $"{webapi}/api/OutComplaint/page";
            var dto = Utility.ToObject<SearchOutComplaintDto>(param);
            var para = $"Deptid={dto.Deptid}&Orderid={dto.Orderid}&PersonType={dto.PersonType}&PersonType={dto.PersonType}" +
                $"&Reason={dto.Reason}&Resid={dto.Resid}&CreaetOrUpdateUser={dto.CreaetOrUpdateUser}" +
                $"&BusinessStatus={dto.BusinessStatus}&Cname={dto.Cname}&ComplaintId={dto.ComplaintId}" +
                $"&DateType={dto.DateType}&DueStatus={dto.DueStatus}&Eid={dto.Eid}&RefundStatus={dto.RefundStatus}" +
                $"&OutComplaintChannel={dto.OutComplaintChannel}&OutComplaintStatus={dto.OutComplaintStatus}" +
                $"&DateFrom={dto.DateFrom}&DateTo={dto.DateTo}&Channel={dto.Channel}&PageIndex=1&PageSize=100000";

            var result = Utility.GetData(url, para, Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<PageResult<OutComplaintDto>>>(result);


            string checkedFilds = Server.UrlDecode(Request.Cookies["checkedFilds"].Value);
            string checkedTitle = Server.UrlDecode(Request.Cookies["checkedTitles"].Value);
            Request.Cookies.Remove("checkedFilds");//用完后删除cookies
            Request.Cookies.Remove("checkedTitles");//用完后删除cookies

            String file = string.Format("外部投诉列表{0}.xls", DateTime.Now.ToLocalTime().ToString("yyyyMMddHHmmssfffff"));
            return File(ExcelHelper.ExportListModelToExcel<OutComplaintDto>(data.data.Data.ToList(), "sheet", 30000, checkedFilds, checkedTitle, DataFormart), "application/ms-excel", file);
        }

        public string DataFormart(string key, object value)
        {
            string formartValue = string.Empty;
            switch (key)
            {
                case "reasonList":
                case "orderList":
                case "priceList":
                case "products":
                case "orderIds":
                case "arrivalPays":
                case "arrivalStatus":
                    formartValue = string.Join("\n", Utility.ToObject<List<string>>(Utility.ToJson(value)));
                    break;
                case "oTimes":
                    formartValue = string.Join("\n", Utility.ToObject<List<DateTime?>>(Utility.ToJson(value)));
                    break;
                default: formartValue = string.Format("{0}", value); break;
            }
            return formartValue;
        }


        [HttpPost]
        public JsonResult Import()
        {
            var file = Request.Files[0];

            var dt = new DataTable();

            dt = ExcelToDataTable(file);

            var importDtos = new List<OutComplaintImportDto>();
            foreach (DataRow item in dt.Rows)
            {
                DateTime d = DateTime.Now;
                if (!DateTime.TryParse(item[2].ToString(), out d))
                {
                    d = DateTime.ParseExact(item[2].ToString(), "dd-M月-yyyy", System.Globalization.CultureInfo.InvariantCulture);
                }

                var importDto = new OutComplaintImportDto()
                {
                    DeptName = item[3].ToString(),
                    OutComplaintDate = d,
                    OutComplaintChannel = item[1].ToString(),
                    Cname = item[4].ToString(),
                    Resid = item[5].ToString(),
                    Content = item[6].ToString(),
                    Reasons = item[7].ToString(),
                    ComplaintStatus = item[8].ToString(),
                    Follow = item[9].ToString(),
                    Remark = item[10].ToString(),
                };
                importDtos.Add(importDto);
            }

            var url = $"{webapi}/api/OutComplaint/Import";
            var result = Utility.PostAjaxData(url, importDtos.ToJson(), Encoding.UTF8);
            var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<bool>>(result);

            return Json(data, JsonRequestBehavior.AllowGet);
        }

        #region 实体
        public class SearchOutComplaintDto
        {
            /// <summary>
            /// 事业部
            /// </summary>
            public int? Deptid { get; set; }

            /// <summary>
            /// 外诉渠道
            /// </summary>
            public int? OutComplaintChannel { get; set; }

            /// <summary>
            /// 投诉原因
            /// </summary>
            public int? Reason { get; set; }

            /// <summary>
            /// 外诉状态
            /// </summary>
            public int? OutComplaintStatus { get; set; }

            /// <summary>
            /// 业务处理状态
            /// </summary>
            public int? BusinessStatus { get; set; }

            /// <summary>
            /// 到期状态
            /// </summary>
            public int? DueStatus { get; set; }

            /// <summary>
            /// 退款状态
            /// </summary>
            public int? RefundStatus { get; set; }

            /// <summary>
            /// 投诉单号
            /// </summary>
            public string ComplaintId { get; set; }

            /// <summary>
            /// 客户ID
            /// </summary>
            public string Resid { get; set; }
            /// <summary>
            /// 客户ID
            /// </summary>
            public string UMID { get; set; }

            /// <summary>
            /// 客户姓名
            /// </summary>
            public string Cname { get; set; }

            /// <summary>
            /// 成交客服/工号
            /// </summary>
            public string Eid { get; set; }

            /// <summary>
            /// 已退订单号
            /// </summary>
            public int? Orderid { get; set; }

            /// <summary>
            /// 创建人/更新人
            /// </summary>
            public string CreaetOrUpdateUser { get; set; }

            /// <summary>
            /// 日期搜索类型
            /// </summary>
            public int DateType { get; set; }

            /// <summary>
            /// 日期
            /// </summary>
            public DateTime? DateFrom { get; set; }

            /// <summary>
            /// 日期
            /// </summary>
            public DateTime? DateTo { get; set; }

            /// <summary>
            /// 事业部渠道
            /// </summary>
            public string Channel { get; set; }

            /// <summary>
            /// 人员类型
            /// </summary>
            public int PersonType { get; set; }
        }

        public class OutComplaintDto
        {
            public int id { get; set; }

            public string complaintId { get; set; }

            public string resid { get; set; }
            public string UMID { get; set; }

            public string cname { get; set; }

            public int? deptid { get; set; }

            public string deptname { get; set; }

            public int? eid { get; set; }
            public string euser { get; set; }

            public int? outComplaintChannel { get; set; }

            public string outComplaintChannelStr { get; set; }

            public List<int?> reasons { get; set; }

            public List<string> reasonList { get; set; }

            public int? outComplaintStatus { get; set; }

            public string outComplaintStatusStr { get; set; }

            public int? businessStatus { get; set; }

            public string businessStatusStr { get; set; }

            public string content { get; set; }

            public string follow { get; set; }

            public string remark { get; set; }

            public int? dueStatus { get; set; }

            public string dueStatusStr { get; set; }
            public int? refundStatus { get; set; }

            public string refundStatusStr { get; set; }

            public DateTime? businessDeadline { get; set; }

            public string businessDeadlineSpan { get; set; }

            public DateTime? complaintDeadline { get; set; }

            public string complaintDeadlineSpan { get; set; }

            public DateTime? outComplaintDate { get; set; }

            public string outComplaintDateStr { get; set; }

            public string creator { get; set; }

            public DateTime? createTime { get; set; }

            public string updater { get; set; }

            public DateTime? updateTime { get; set; }

            public ICollection<int?> orderList { get; set; }

            public ICollection<decimal?> priceList { get; set; }

            public int needRestoreCount { get; set; }

            public int restoreCount { get; set; }

            public int followUpCount { get; set; }

            public int? age { get; set; }
            public List<string> products { get; set; }
            public List<int?> orderIds { get; set; }
            public List<DateTime?> oTimes { get; set; }
            public List<decimal?> arrivalPays { get; set; }
            public List<string> arrivalStatus { get; set; }
            public string verifyier { get; set; }
            public DateTime? verifyTime { get; set; }
            public string isInComplaint { get; set; }
            public string riskSituation { get; set; }
            public int? complaintCycle { get; set; }
        }

        public class ComplaintCustomerInfoDto
        {
            public string resid { get; set; }

            public string cname { get; set; }

            public int? eid { get; set; }
            public List<ComplaintCustomerDeptInfo> deptInfos { get; set; }
        }

        public class ComplaintCustomerDeptInfo
        {
            public int? channel { get; set; }

            public int? deptid { get; set; }

            public string deptname { get; set; }

            public string companycode { get; set; }
            public int? eid { get; set; }
        }

        public class CreateOutComplaintDto
        {
            /// <summary>
            /// 资源id
            /// </summary>
            public string Resid { get; set; }

            /// <summary>
            /// 客户姓名
            /// </summary>
            public string Cname { get; set; }

            /// <summary>
            /// 客服id
            /// </summary>
            public int? Eid { get; set; }

            /// <summary>
            /// 事业部
            /// </summary>
            public int? Deptid { get; set; }

            /// <summary>
            /// 外诉渠道
            /// </summary>
            public int? OutComplaintChannel { get; set; }

            /// <summary>
            /// 投诉原因
            /// </summary>
            public string Reasons { get; set; }

            /// <summary>
            /// 客户外诉日期
            /// </summary>
            public DateTime? OutComplaintDate { get; set; }

            /// <summary>
            /// 投诉内容
            /// </summary>
            public string Content { get; set; }

            /// <summary>
            /// 处理跟进
            /// </summary>
            public string Follow { get; set; }

            /// <summary>
            /// 合规核查
            /// </summary>
            public string Remark { get; set; }

            /// <summary>
            /// 操作人
            /// </summary>
            public string Operator { get; set; }

            /// <summary>
            /// 操作人工号
            /// </summary>
            public string OperatorEid { get; set; }

            /// <summary>
            /// 事业部Code
            /// </summary>
            public string CompanyCode { get; set; }

            /// <summary>
            /// 风险情况
            /// </summary>
            public string RiskSituation { get; set; }

        }

        public class UpdateOutComplaintDto
        {
            public int Id { get; set; }

            /// <summary>
            /// 投诉内容
            /// </summary>
            public string Content { get; set; }

            /// <summary>
            /// 处理跟进
            /// </summary>
            public string Follow { get; set; }

            /// <summary>
            /// 合规备注
            /// </summary>
            public string Remark { get; set; }

            /// <summary>
            /// 操作人
            /// </summary>
            public string Operator { get; set; }

            /// <summary>
            /// 操作人工号
            /// </summary>
            public string OperatorEid { get; set; }

            /// <summary>
            /// 风险情况
            /// </summary>
            public string RiskSituation { get; set; }
        }

        public class CreateOutComplaintRestoreDto
        {
            public int Id { get; set; }

            public string Content { get; set; }

            public string Creator { get; set; }

            public int? CreatorEid { get; set; }

            public string Attachment { get; set; }

            public int RestoreType { get; set; }
        }

        public class OutComplaintRestoreDto
        {
            public int Id { get; set; }

            public string Resid { get; set; }

            public string Cname { get; set; }

            public int? Deptid { get; set; }

            public string Deptname { get; set; }

            public string ComplaintId { get; set; }

            public int? OutComplaintStatus { get; set; }

            public string OutComplaintStatusStr { get; set; }

            public int? OutComplaintBusinessStatus { get; set; }

            public string OutComplaintBusinessStatusStr { get; set; }

            public List<RestoreDto> Restores { get; set; }
        }

        public class UpdateOutComplaintStatusDto
        {
            public int Id { get; set; }

            public int? OutComplaintStatus { get; set; }

            /// <summary>
            /// 操作人
            /// </summary>
            public string Operator { get; set; }

            /// <summary>
            /// 操作人eid
            /// </summary>
            public int? OperatorEid { get; set; }
        }

        public class OutComlpaintFollowUpDto
        {
            public int Id { get; set; }

            public string ComplaintId { get; set; }

            public string Resid { get; set; }

            public string Cname { get; set; }

            public int? OutComplaintStatus { get; set; }

            public string OutComplaintStatusStr { get; set; }

            public List<OutComlpaintFollowUpDetailDto> Details { get; set; }
        }

        public class OutComlpaintFollowUpDetailDto
        {
            public int Id { get; set; }
            public string Index { get; set; }

            public string Content { get; set; }

            public string Follow { get; set; }

            public string Creator { get; set; }

            public DateTime? CreateTime { get; set; }
            public string Updater { get; set; }
            public DateTime? UpdateTime { get; set; }
        }

        public class CreateOutComplaintFollowUpDto
        {
            /// <summary>
            /// 外诉id
            /// </summary>
            public int? Id { get; set; }

            /// <summary>
            /// 投诉内容
            /// </summary>
            public string Content { get; set; }

            /// <summary>
            /// 处理进记
            /// </summary>
            public string Follow { get; set; }

            /// <summary>
            /// 操作人
            /// </summary>
            public string Operator { get; set; }

            /// <summary>
            /// 操作人eid
            /// </summary>
            public int? OperatorEid { get; set; }
        }


        public class OutComplaintImportDto
        {
            /// <summary>
            /// 资源id
            /// </summary>
            public string Resid { get; set; }

            /// <summary>
            /// 客户姓名
            /// </summary>
            public string Cname { get; set; }

            public string DeptName { get; set; }

            /// <summary>
            /// 客户外诉日期
            /// </summary>
            public DateTime? OutComplaintDate { get; set; }

            /// <summary>
            /// 外诉渠道
            /// </summary>
            public string OutComplaintChannel { get; set; }

            /// <summary>
            /// 投诉内容
            /// </summary>
            public string Content { get; set; }


            /// <summary>
            /// 投诉原因
            /// </summary>
            public string Reasons { get; set; }

            /// <summary>
            /// 投诉原因
            /// </summary>
            public string ComplaintStatus { get; set; }

            /// <summary>
            /// 处理跟进
            /// </summary>
            public string Follow { get; set; }


            /// <summary>
            /// 合规核查
            /// </summary>
            public string Remark { get; set; }
        }
        #endregion
    }
}