543 lines
15 KiB
JavaScript
543 lines
15 KiB
JavaScript
/*
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* 艾讯新接口－运维开发的新接口
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* 可以同时登录同一分机
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*/
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// 对Date的扩展，将 Date 转化为指定格式的String
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// 月(M)、日(d)、小时(h)、分(m)、秒(s)、季度(q) 可以用 1-2 个占位符，
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// 年(y)可以用 1-4 个占位符，毫秒(S)只能用 1 个占位符(是 1-3 位的数字)
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// 例子：
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// (new Date()).Format("yyyy-MM-dd hh:mm:ss.S") ==> 2006-07-02 08:09:04.423
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// (new Date()).Format("yyyy-M-d h:m:s.S") ==> 2006-7-2 8:9:4.18
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var enableconsole = true;
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Date.prototype.Format = function (fmt) { //author: meizz
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var o = {
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"M+": this.getMonth() + 1, //月份
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"d+": this.getDate(), //日
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"h+": this.getHours(), //小时
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"m+": this.getMinutes(), //分
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"s+": this.getSeconds(), //秒
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"q+": Math.floor((this.getMonth() + 3) / 3), //季度
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"S": this.getMilliseconds() //毫秒
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};
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if (/(y+)/.test(fmt))
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fmt = fmt.replace(RegExp.$1, (this.getFullYear() + "").substr(4 - RegExp.$1.length));
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for (var k in o)
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if (new RegExp("(" + k + ")").test(fmt))
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fmt = fmt.replace(RegExp.$1, (RegExp.$1.length == 1) ? (o[k]) : (("00" + o[k]).substr(("" + o[k]).length)));
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return fmt;
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}
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window.console = window.console || (function () {
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var c = {}; c.log = c.warn = c.debug = c.info = c.error = c.time = c.dir = c.profile
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= c.clear = c.exception = c.trace = c.assert = function () { };
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return c;
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})();
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if (!enableconsole)
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{
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window.console = (function () {
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var c = {}; c.log = c.warn = c.debug = c.info = c.error = c.time = c.dir = c.profile
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= c.clear = c.exception = c.trace = c.assert = function () { return; };
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return c;
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})();
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}
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if (!Array.prototype.indexOf) {
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Array.prototype.indexOf = function (elt /*, from*/) {
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var len = this.length >>> 0;
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var from = Number(arguments[1]) || 0;
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from = (from < 0)
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? Math.ceil(from)
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: Math.floor(from);
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if (from < 0)
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from += len;
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for (; from < len; from++) {
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if (from in this &&
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this[from] === elt)
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return from;
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}
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return -1;
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};
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}
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$(function () {
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__Login();
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});
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function __LoginCallback() {
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if (strFJH == '') {
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return;
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}
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document.all.lblFJH.innerText = strFJH;
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fleshstatus();
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}
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/*********************************************
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方法封装
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*********************************************/
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//移动坐席登录
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function __Login() {
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if (strFJH == '') {
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return;
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}
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this.socket.emit('login', { agentId: strFJH, eid: strGH });
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}
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socket.on('req' + strFJH, function (o) {
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if (o.action == "login") {
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if (o.ret.indexOf("+OK") >= 0) {
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funEnabledBtn("btnLogout", true);
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__LoginCallback();
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}
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}
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if (o.action == "logout") {
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if (o.ret.indexOf("+OK") >= 0) {
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$("#btnLogout").val("登录");
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$('#btnLogout').unbind();
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$("#btnLogout").bind("click", function () {
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__Login();
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});
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}
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}
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if (o.action == "makeCall") {
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if (o.ret+''=="true") {
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__DialCallback();
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}
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}
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if (o.action == "callDown") {
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if (o.ret.indexOf("+OK") >= 0) {
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__HangupCallback(strFJH, o);
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}
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}
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if (o.action == "transferCall") {
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if (o.ret.indexOf("+OK") >= 0) {
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__getDND(strFJH);
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clearTransfer();
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}
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}
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if (o.action == "monitor") {
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if (o.ret.indexOf("+OK") >= 0) {
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__ChanspyCallback(strFJH, o);
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}
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}
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});
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socket.on('state' + strFJH, function (o) {
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if (strFJH == '') {
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return;
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}
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__getDNDCallback(strFJH, o);
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__getStatusCallback(strFJH, o.state);
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});
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socket.on('alarm' + strFJH, function (o) {
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if (strFJH == '') {
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return;
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}
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if (o.action == "CallIn") {
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mixcallback({ type: 1, dst: o.dstNumber, src: o.srcNumber });
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}
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if (o.action == "CallOut") {
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mixcallback({ type: 2, dst: o.dstNumber, src: o.srcNumber });
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}
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//回调处理
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});
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socket.on('callend', function (o) {
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__HangupCallback(strFJH, o);
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//回调处理
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});
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//移动坐席退出
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function __Loginout() {
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$.ajaxSettings.async = false;
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this.socket.emit('logout', { agentId: strFJH });
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$.ajaxSettings.async = true;
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return true;
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}
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//分机示闲/示忙
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function __setDND(exten, dnd) {
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if (exten == '') {
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return;
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}
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if (dnd == 1) {//示忙
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this.socket.emit('busy', { agentId: exten });
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}
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else {
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this.socket.emit('available', { agentId: exten });
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}
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}
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//获取分机示闲状态
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function __getDND(exten) {
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if (exten == '') {
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return;
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}
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this.socket.emit('listState', { agentid: exten });
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}
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//获取示闲回调
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function __getDNDCallback(exten, res) {
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if (exten == '') {
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return;
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}
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try {
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if (res.state == "Available") {//闲
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document.all.btnDND.value = "示忙";
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document.all.btnDND.style.color = 'black';
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if (strIsAdmin == "1")
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funEnabledBtn("btnListen", true);
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$('#btnDND').unbind("click").bind("click", function () {
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//示忙
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clearToListen();
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clearTransfer();
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cleartimer();
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__setDND(strFJH, '1');
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});
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} else {
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document.all.btnDND.value = "示闲";
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document.all.btnDND.style.color = 'red';
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funEnabledBtn("btnListen", false);
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$('#btnDND').unbind("click").bind("click", function () {
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//示闲
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clearToListen();
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clearTransfer();
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cleartimer();
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__setDND(strFJH, '-1');
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});
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}
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}
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catch (e) { showstatus("系统错误", "err", e); }
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}
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//获取分机状态回调
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function __getStatusCallback(exten, onstatus) {
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if (exten == "") {
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return;
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}
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try {
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if (onstatus == "Logged Out" || onstatus == 4) {//未注册或不存在
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cleartimer();
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funEnabledBtn("btnDND", false);
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funEnabledBtn("btnListen", false);
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funEnabledBtn("btnHangup", false);
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funEnabledBtn("btnTransfer", false);
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}
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if (onstatus == "Available") {//0： 空闲
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cleartimer();
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blTimer = false;
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funEnabledBtn("btnTransfer", false);
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funEnabledBtn("btnHangup", false);
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funEnabledBtn("btnDND", true);
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if (strIsAdmin == "1") {
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funEnabledBtn("btnListen", true);
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}
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}
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if (onstatus == "CALLING") {//1： 通话中
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funEnabledBtn("btnDND", false);
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funEnabledBtn("btnHangup", true);
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funEnabledBtn("btnTransfer", true);
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funEnabledBtn("btnListen", false);
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}
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if (onstatus == "RINGING") {//8： 振铃中
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clearToListen(); clearTransfer();
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funEnabledBtn("btnDND", false);
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funEnabledBtn("btnTransfer", false);
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funEnabledBtn("btnHangup", false);
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funEnabledBtn("btnListen", false);
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funEnabledBtn("btnHangup", true);
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}
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blLogined = true;
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var lblexstatus = $("#divAction");
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var strstats = getstatus(onstatus);
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lblexstatus.html(strstats);
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}
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catch (e) {
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showstatus("系统错误", "err", e);
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}
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}
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//挂断
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function __Hangup(exten) {
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if (exten == "") {
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return;
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}
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this.socket.emit('callDown', { agentId: exten });
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}
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//挂机回调
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function __HangupCallback(exten) {
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if (exten == "") {
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return;
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}
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__getDND(exten);
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document.getElementById("txtTelNO").value = ""; //清除号码框
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funEnabledBtn("btnHangup", false);
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cleartimer();
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}
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//外拨
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function __Dial(exten, dst) {
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if (exten == "") {
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return;
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}
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var callout = $("#txtCallingNo").val();
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if (callout && callout.length > 0) {
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this.socket.emit('makeCall', { agentId: exten, number: dst, type: callout });
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}
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else
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this.socket.emit('makeCall', { agentId: exten, number: dst });
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}
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//外拨回调
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function __DialCallback() {
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blCallOut = true; //设置外拨状态
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blTimer = true;
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funEnabledBtn("btnHangup", true);
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funEnabledBtn("btnTransfer", true);
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setTimer();
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}
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//刷新状态
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function fleshstatus() {
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__getDND(strFJH);
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}
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//转接
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function __Transfer(exten, dst) {
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if (exten == "" || dst == "") {
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return;
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}
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this.socket.emit('transferCall', { agentId: exten, otherAgentId: dst });
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}
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//监听
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function __Chanspy(exten, dst) {
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if (exten == "" || dst == "") {
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return;
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}
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this.socket.emit('monitor', { agentId: exten, otherAgentId: dst });
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}
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//监听回调
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function __ChanspyCallback(exten) {
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if (exten == "") {
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return;
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}
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clearToListen();
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blTimer = true;
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funEnabledBtn("btnHangup", true);
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funEnabledBtn("btnTransfer", false);
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funEnabledBtn("btnListen", false);
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setTimer();
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fleshstatus(exten);
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}
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//清除转接状态
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function clearTransfer() {
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document.all.lfjh.style.display = "none";
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}
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//清除监听状态
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function clearToListen() {
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document.all.lfjh.style.display = "none";
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}
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//清除定时器
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function cleartimer() {
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nTimer = 0;
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window.clearTimeout(timer2);
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}
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/*********************************************
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功能代码
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*********************************************/
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//退出
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function btnLogout() {
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__Loginout();
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}
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//软挂机
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function funBtnSoftHook() {
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clearTransfer();
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clearToListen();
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__Hangup(strFJH);
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blTimer = false;
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nTimer = 0;
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}
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//外拨
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function funBtnCall() {
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try {
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clearToListen(); clearTransfer();
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var dst = document.all.txtTelNO.value.Trim();
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if (dst.length == 0) {
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showstatus("号码为空！", "err");
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return;
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}
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if (strGH == "") {
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showstatus("登录超时，请重新登录。", "err");
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return;
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}
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__Dial(strFJH, dst);
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}
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catch (e) { showstatus("系统错误", "err", e); }
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}
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// 转接
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function funBtnTrans() {
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transfer();
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}
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function transfer() {
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var strTransfer = document.all.txtTelNO.value.Trim();
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if (strTransfer == "") {
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alert('请选择要转接到的分机号。');
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return;
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}
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__Transfer(strFJH, strTransfer);
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}
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//监听
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function funBtnToListen() {
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tolisten();
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}
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//监听
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function tolisten() {
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var strToLisFJH = document.all.txtTelNO.value.Trim();
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if (strToLisFJH == "") {
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alert('请选择要监听的分机号。');
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return;
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}
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__Chanspy(strFJH, strToLisFJH);
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}
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//监控
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function btnAgentmonitor() {
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ChildAddTab("坐席监控", '/CallRecord/AgentMonitor?strFJH=' + strFJH);
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}
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//弹屏
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//mixcallback:Event=Popscreen&Poptime=Ring&Callerid=8026&CallerIDName=<unknown>&CID=69837518&Calleeid=015305816689&CalleeIDName=&Recordfile=OUT8026-015305816689-20150603-171646
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-1433323005.359020.WAV&Uniqueid=1433323005.359020&DateTime=2015-06-03 17:16:46&Server=localhost&Method=Dialout
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function mixcallback(data) {
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funEnabledBtn("btnSoftHook", true);
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var State = data.type;//1呼入，2呼出
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var call = "";//主叫
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var called = "";//被叫
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var srid = "";
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if (State == 1) {//1呼入
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State = 0;
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call = data.src;
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called = data.dst;
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}
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else {//2呼出
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State = 1;
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call = data.src;
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called = data.dst;
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}
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var vStrUrl = "/Call/CallLog?State=" + State + "&CallType=1&DNIS=" + called + "&Tel=" + call + "&SRID=" + srid + "&AGENTID=" + strGH;
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if (State == 0)//呼入
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{
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blCallin = true;
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blTimer = true;
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setTimer();
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ShowResDetial(vStrUrl);
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document.all.txtTelNO.value = call;
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}
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}
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function getstatus(stats) {
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if (stats == "Logged Out")
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return "未登录";
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if (stats == "Available") {
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return "空闲";
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}
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if (stats == "CALLING") {
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var call = document.all.txtTelNO.value;
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call = confusedTel(call);
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if (call.length > 0)
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return "通话中(" + call + ")";
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else
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return "通话中";
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}
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if (stats == "Available (On Demand)") {
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return "小结";
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} if (stats == "RINGING") {
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return "振铃";
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}
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if (stats == "On Break")
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return "小休";
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return stats;
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}
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var timer2;
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//设置计时器
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function setTimer() {
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if (!blTimer) return;
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var nHour = parseInt(nTimer / 3600);
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var nTmp = nTimer % 3600;
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var nMintue = parseInt(nTmp / 60);
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var nSecond = nTmp % 60;
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var strTimer = funAddZero(nHour) + ":" + funAddZero(nMintue) + ":" + funAddZero(nSecond);
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var objTimer = document.getElementById('lblTimer');
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if (objTimer) objTimer.innerText = strTimer;
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nTimer++;
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timer2 = window.setTimeout("setTimer()", 1000);
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}
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//设置按钮是否显示
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function funDisplayBtn(vStrBtnID, vBlDisplay) {
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var objBtn = document.getElementById(vStrBtnID);
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if (objBtn) {
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if (vBlDisplay)
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objBtn.style.display = "block";
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else
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objBtn.style.display = "none";
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}
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}
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// 设置按钮状态
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function funEnabledBtn(vStrBtnID, vBlEnabled) {
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var objBtn = document.getElementById(vStrBtnID);
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if (objBtn) objBtn.disabled = !vBlEnabled;
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}
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function showstatus(errmsg, typ, err) {
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document.all.divAction.innerHTML = errmsg;
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if (typ == "err")
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document.all.divAction.innerHTML = "<font color='red'>" + errmsg + "</font>";
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}
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function funAddZero(vIntValue) {
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var strRevalue = '0000' + vIntValue;
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return strRevalue.substr(strRevalue.length - 2, strRevalue.length);
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}
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String.prototype.Trim = function () {
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return this.replace(/(^\s*)|(\s*$)/g, "");
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}
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function confusedTel(tel) {
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var telstr = tel;
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if (tel.length >= 4) {
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telstr = tel.substr(tel.length - 4);
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telstr = "****" + telstr;
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if (tel.length < 8)
|
||
telstr = telstr.substr(telstr.length - tel.length);
|
||
if (tel.length > 8)
|
||
telstr = tel.substr(0, tel.length - telstr.length) + telstr;
|
||
}
|
||
|
||
return telstr;
|
||
}
|
||
|
||
$.extend({
|
||
getUrlVars: function (url) {
|
||
var vars = [], hash;
|
||
var hashes = url.slice(url.indexOf('?') + 1).split('&');
|
||
for (var i = 0; i < hashes.length; i++) {
|
||
hash = hashes[i].split('=');
|
||
vars.push(hash[0]);
|
||
vars[hash[0]] = hash[1];
|
||
}
|
||
return vars;
|
||
},
|
||
getUrlVar: function (url, name) {
|
||
return $.getUrlVars(url)[name];
|
||
}
|
||
}); |