543 lines
15 KiB
JavaScript
543 lines
15 KiB
JavaScript
window.console = window.console || (function () {
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var c = {}; c.log = c.warn = c.debug = c.info = c.error = c.time = c.dir = c.profile
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= c.clear = c.exception = c.trace = c.assert = function () { };
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return c;
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})();
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$(function () {
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document.all.lblFJH.innerText = strFJH;
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if (strIsAdmin=="0") {
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$("#btnAgentMonitor").parent().hide();
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}
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__Connect(1);
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});
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/*********************************************
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方法封装
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*********************************************/
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//移动坐席登录
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function __Connect(_verifyMode) {
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if (Agent.connected) {
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return;
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}
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var jsonOption = '{"UseLicense": 1,"AgentId": ' + strFJH + ',"TeleNum": "' + strFJH + '"}';
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try {
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Agent.BeepOnRing = false;
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Agent.CtiServerName = "192.168.1.11";
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Agent.CtiServerPort = "13920";
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Agent.WorkNo = strGH;
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Agent.Password = "123";
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Agent.VerifyMode = _verifyMode;
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Agent.ConnectCtiServer(jsonOption);
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} catch (e) {
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}
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}
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//移动坐席退出
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function __Loginout() {
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Agent.LogOut();
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return true;
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}
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//挂断
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function __Hangup(exten) {
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Agent.PickDown();
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}
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//外拨
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function __Dial(exten, dst) {
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if (!Agent.connected) {
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showstatus('服务器未连接');
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}
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if (!Agent.Logged) {
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showstatus('坐席未登录');
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}
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blCallOut = true;
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var txtCallingNo = document.all.txtCallingNo.value.Trim();
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Agent.PickUp();
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}
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//转接
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function __Transfer(exten, dst) {
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Agent.Transfer(dst, -1, "");
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}
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//监听
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function __Chanspy(exten, dst) {
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isListen = true;
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Agent.PickUp();
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}
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//示闲/忙
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function __setDND(dnd) {
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if (dnd == 1)//示忙
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{
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Agent.Pause(11);//离开
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}
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else{
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Agent.Continue();//离开
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}
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}
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//清除转接状态
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function clearTransfer() {
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document.all.lfjh.style.display = "none";
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}
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//清除监听状态
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function clearToListen() {
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document.all.lfjh.style.display = "none";
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}
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//清除定时器
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function cleartimer() {
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nTimer = 1;
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window.clearTimeout(timer2);
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}
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/*********************************************
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功能代码
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*********************************************/
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//退出
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function btnLogout() {
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__Loginout();
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}
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//登录
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function btnLogin() {
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__Connect(1);
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}
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//软挂机
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function funBtnSoftHook() {
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clearTransfer();
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clearToListen();
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__Hangup(strFJH);
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}
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//外拨
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function funBtnCall() {
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try {
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clearToListen(); clearTransfer();
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var dst = document.all.txtTelNO.value.Trim();
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if (dst.length == 0) {
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showstatus("号码为空！", "err");
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return;
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}
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if (strGH == "") {
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showstatus("登录超时，请重新登录。", "err");
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return;
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}
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__Dial(strFJH, dst);
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}
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catch (e) { showstatus("系统错误", "err", e); console.log("funBtnCall出错：" + e.message); }
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}
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// 转接
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function funBtnTrans() {
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$('#btnFJH').unbind("click");
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document.all.txtTelNO.value = "";
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document.all.btnFJH.value = "转接";
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document.all.lfjh.style.display = "";
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$("#btnFJH").bind("click", function () {
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var strTransfer = document.all.txtTelNO.value.Trim();
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if (strTransfer == "") {
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alert('请选择要转接到的号码。');
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return;
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}
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if (isBC && isBC == "True") {
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$.post("/Call/GetUserAgent", { usereid: strTransfer }, function (fjh) {
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strTransfer = fjh;
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__Transfer(strFJH, strTransfer);
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})
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}
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else
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__Transfer(strFJH, strTransfer);
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});
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}
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//监听
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function funBtnToListen() {//clearTransfer();
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$('#btnFJH').unbind("click");
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document.all.txtTelNO.value = "";
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document.all.btnFJH.value = "监听";
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document.all.lfjh.style.display = "";
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$("#btnFJH").bind("click", function () {
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tolisten();
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});
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}
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//监听
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function tolisten() {
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var strToLisFJH = document.all.txtTelNO.value.Trim();
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if (strToLisFJH == "") {
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alert('请选择要监听的分机号。');
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return;
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}
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if (isBC && isBC == "True") {
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$.post("/Call/GetUserAgent", { usereid: strToLisFJH }, function (fjh) {
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strToLisFJH = fjh;
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__Chanspy(strFJH, strToLisFJH);
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})
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}
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else
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__Chanspy(strFJH, strToLisFJH);
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}
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//监控
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function btnAgentmonitor() {
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ChildAddTab("坐席监控", '/CallRecord/AgentMonitor?strFJH=' + strFJH);
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}
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//弹屏
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//0呼入,1呼出
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function mixcallback(vStrCaller, vStrCallee, vStrSerial, CallType) {
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if (CallType == 0) {//callin
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blCallin = true;
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}
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funEnabledBtn("btnSoftHook", true);
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var strCaller = vStrCaller + ",";
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var arr = vStrCaller.split(',');
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strCaller = arr[0] + '-';
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var arr1 = strCaller.split('-');
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strCaller = arr1[0];
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var DNIS = vStrCallee; //被叫号码
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var Tel = vStrCaller; //主叫号码
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var SRID = vStrSerial; //电话流水号
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var SRN = vStrCallee; //服务号码
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var AGENTID = strGH; //客服工号
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var vStrUrl = "/Call/CallLog?State=" + CallType + "&CallType=1&DNIS=" + DNIS + "&Tel=" + Tel + "&SRID=" + SRID + "&SRN=" + SRN + "&AGENTID=" + AGENTID;
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ShowResDetial(vStrUrl);
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}
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//获取分机状态回调
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function __getStatusCallback(onstatus, worktype) {
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try {
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if (onstatus == -1 || onstatus == -2 || onstatus == 0) {//-2座席不存在,-1离线,0在线
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funEnabledBtn("btnDND", false);
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funEnabledBtn("btnListen", false);
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funEnabledBtn("btnHangup", false);
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funEnabledBtn("btnTransfer", false);
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}
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if (onstatus == 4) {//0： 空闲
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funEnabledBtn("btnTransfer", false);
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funEnabledBtn("btnHangup", false);
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funEnabledBtn("btnDND", true);
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if (strIsAdmin == "1") {
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funEnabledBtn("btnListen", true);
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}
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}
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if (onstatus == 6) {//6： 工作
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funEnabledBtn("btnDND", false);
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funEnabledBtn("btnHangup", true);
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funEnabledBtn("btnTransfer", true);
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funEnabledBtn("btnListen", false);
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}
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if (worktype == 8) {//8： 监听
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clearToListen(); clearTransfer();
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funEnabledBtn("btnDND", false);
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funEnabledBtn("btnTransfer", false); //
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funEnabledBtn("btnHangup", true); //
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funEnabledBtn("btnListen", false);
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funEnabledBtn("btnHangup", true);
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}
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blLogined = true;
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var lblexstatus = $("#divAction");
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var strstats = getstatus(onstatus);
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lblexstatus.html(strstats);
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if (Agent.AgentState != -1 && Agent.AgentState != -2) {//
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document.all.btnLogout.style.display = "block";
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document.all.btnLogin.style.display = "none";
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funEnabledBtn("btnLogout", true);
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funEnabledBtn("btnLogin", false);
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} else {
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document.all.btnLogout.style.display = "none";
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document.all.btnLogin.style.display = "block";
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funEnabledBtn("btnLogout", false);
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funEnabledBtn("btnLogin", true);
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}
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__getDNDCallback();
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}
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catch (e) {
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showstatus("系统错误", "err", e);
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}
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}
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//获取示闲回调
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function __getDNDCallback() {
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try {
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if (11 != Agent.WorkType) {//离开
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document.all.btnDND.value = "示忙";
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document.all.btnDND.style.color = 'black';
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$('#btnDND').unbind("click").bind("click", function () {
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__setDND(1);
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});
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} else {
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document.all.btnDND.value = "示闲";
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document.all.btnDND.style.color = 'red';
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$('#btnDND').unbind("click").bind("click", function () {
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__setDND(-1);
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});
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}
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}
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catch (e) { showstatus("系统错误", "err", e); }
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}
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function getstatus(s) {
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var rst = "";
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switch (s) {
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case -2:
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rst = "座席不存在";
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break;
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case -1:
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rst = "离线"; break;
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case 0:
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rst = "在线"; break;
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case 1:
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rst = "被闭塞"; break;
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case 2:
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rst = "暂停"; break;
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case 3:
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rst = "离开"; break;
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case 4:
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rst = "空闲"; break;
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case 5:
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rst = "振铃"; break;
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case 6:
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var call = document.all.txtTelNO.value;
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call = confusedTel(call);
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if (call.length > 0)
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rst = "通话中(" + call + ")";
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else
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rst = "通话中";
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break;
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case 7:
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rst = "通话暂停"; break;
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}
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return rst;
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}
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function retMessages(Param1) {
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var message;
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switch (Param1) {
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case -300:
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message = "其它坐席错误";
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break;
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case -301:
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message = "无效座席";
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break;
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case -302:
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message = "未登记的工作站";
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break;
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case -303:
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message = "座席为无工作站座席";
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break;
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case -304:
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message = "座席未在线";
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break;
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case -305:
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message = "座席未签人";
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break;
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case -306:
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message = "座席未在振铃状态";
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break;
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case -307:
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message = "座席未在工作状态";
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break;
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case -308:
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message = "座席未在空闲状态";
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break;
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case -309:
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message = "座席未就绪";
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break;
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case -310:
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message = "座席不是预期的状态";
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break;
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case -311:
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message = "座席忙";
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break;
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case -312:
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message = "座席工作中";
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break;
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case -313:
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message = "座席未注销";
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break;
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case -314:
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message = "工号检查错误";
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break;
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case -315:
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message = "密码检查错误";
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break;
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case -316:
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message = "工号已登录";
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break;
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case -317:
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message = "登录失败";
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break;
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case -318:
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message = "座席不是软电话模式";
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break;
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case -319:
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message = "座席电话未摘机";
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break;
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case -320:
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message = "物理线路挂机，不能摘机";
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break;
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case -321:
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message = "无该操作的权限";
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break;
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case -322:
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message = "错误的通知类型";
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break;
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case -323:
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message = "动作失败";
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break;
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case -324:
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message = "此项目不能";
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break;
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case -325:
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message = "已经在录音状态";
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break;
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case -326:
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message = "调功能失败";
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break;
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case -327:
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message = "不能对本站操作";
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break;
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case -328:
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message = "待拨号码为空";
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break;
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case -329:
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message = "座席正在处理子项目";
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break;
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case -330:
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message = "无效的参数";
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break;
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case -331:
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message = "座席未在拨号中";
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break;
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case -332:
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message = "无效的电话模式";
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break;
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case -333:
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message = "不允许空闲摘机";
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break;
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case -334:
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message = "未发现登录座席";
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break;
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case -335:
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message = "未发现工作会话";
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break;
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case -336:
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message = "未发现指定会话";
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break;
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case -337:
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message = "远程座席不能切换话机模式";
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break;
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default:
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message = Param1;
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break;
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}
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return message;
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}
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/// <summary>
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/// 根据 FailReason 参数 获取 连接失败 定义
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/// </summary>
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/// <param name="FailReason"></param>
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/// <returns></returns>
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function ConnectFailReasonString(FailReason) {
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var FailReasongString;
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switch (FailReason) {
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case 0:
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FailReasongString = "无法连接到主机";
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break;
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case 1:
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FailReasongString = "已经连接到了主机";
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break;
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case 2:
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FailReasongString = "主机禁止连接";
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break;
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case 3:
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FailReasongString = "主机无资源";
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break;
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case 4:
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FailReasongString = "连接密码错误";
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break;
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case 5:
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FailReasongString = "没有找到对应该计算机名的AgentId";
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break;
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case 6:
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FailReasongString = "该AgentId已经登录";
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break;
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default:
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FailReasongString = "其它未知错误";
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break;
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}
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return FailReasongString;
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}
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var timer2;
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//设置计时器
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function setTimer() {
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if (!blTimer) return;
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var nHour = parseInt(nTimer / 3600);
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var nTmp = nTimer % 3600;
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var nMintue = parseInt(nTmp / 60);
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var nSecond = nTmp % 60;
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var strTimer = funAddZero(nHour) + ":" + funAddZero(nMintue) + ":" + funAddZero(nSecond);
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var objTimer = document.getElementById('lblTimer');
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if (objTimer) objTimer.innerText = strTimer;
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nTimer++;
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timer2 = window.setTimeout("setTimer()", 1000);
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}
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//设置按钮是否显示
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function funDisplayBtn(vStrBtnID, vBlDisplay) {
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var objBtn = document.getElementById(vStrBtnID);
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if (objBtn) {
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if (vBlDisplay)
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objBtn.style.display = "block";
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else
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objBtn.style.display = "none";
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}
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}
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// 设置按钮状态
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function funEnabledBtn(vStrBtnID, vBlEnabled) {
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var objBtn = document.getElementById(vStrBtnID);
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if (objBtn) objBtn.disabled = !vBlEnabled;
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}
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function showstatus(errmsg, typ, err) {
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document.all.divAction.innerHTML = errmsg;
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if (err)
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console.log(err);
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if (typ == "err")
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document.all.divAction.innerHTML = "<font color='red'>" + errmsg + "</font>";
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}
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function funAddZero(vIntValue) {
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var strRevalue = '0000' + vIntValue;
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return strRevalue.substr(strRevalue.length - 2, strRevalue.length);
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}
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String.prototype.Trim = function () {
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return this.replace(/(^\s*)|(\s*$)/g, "");
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}
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function confusedTel(tel) {
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var telstr = tel;
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if (tel.length >= 4) {
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telstr = tel.substr(tel.length - 4);
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telstr = "****" + telstr;
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if (tel.length < 8)
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telstr = telstr.substr(telstr.length - tel.length);
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if (tel.length > 8)
|
||
telstr = tel.substr(0, tel.length - telstr.length) + telstr;
|
||
}
|
||
|
||
return telstr;
|
||
}
|
||
|
||
$.extend({
|
||
getUrlVars: function (url) {
|
||
var vars = [], hash;
|
||
var hashes = url.slice(url.indexOf('?') + 1).split('&');
|
||
for (var i = 0; i < hashes.length; i++) {
|
||
hash = hashes[i].split('=');
|
||
vars.push(hash[0]);
|
||
vars[hash[0]] = hash[1];
|
||
}
|
||
return vars;
|
||
},
|
||
getUrlVar: function (url, name) {
|
||
return $.getUrlVars(url)[name];
|
||
}
|
||
}); |