591 lines
23 KiB
C#
591 lines
23 KiB
C#
using System.Diagnostics;
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using Microsoft.AspNetCore.DataProtection.KeyManagement;
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using Newtonsoft.Json;
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namespace SA.Domain.XFYun.XFYunDomains
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{
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/// <summary>
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/// 讯飞处理
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/// </summary>
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public class XFYunDomain : IXFYunDomain
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{
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private readonly SystemConfig _systemConfig;
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private readonly IXFYunApi _xfyunApi;
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private readonly IZXDApi _zxdApi;
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/// <summary>
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/// 讯飞处理
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/// </summary>
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/// <param name="xfyunApi"></param>
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/// <param name="zxdApi"></param>
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public XFYunDomain(
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IXFYunApi xfyunApi,
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IZXDApi zxdApi)
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{
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_xfyunApi = xfyunApi;
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_zxdApi = zxdApi;
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_systemConfig = InitConfiguration.GetSection("SystemConfig").Get<SystemConfig>();
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}
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/// <summary>
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/// 发送信息
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/// </summary>
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/// <returns></returns>
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public async Task SendSms()
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{
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try
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{
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var tasks = await InitDB.zxdcrmDb.Queryable<CsvrAiCalltask>()
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.Where(x => x.Sms == 1 && x.Smstime <= DateTime.Now)
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.ToListAsync();
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if (tasks == null || !tasks.Any()) return;
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var mobiles = tasks.Select(x => x.Resid).Distinct().ToList();
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var request = new ZXDEntity.SmsMessage
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{
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Message = SerializeHelper.ToJson(new
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{
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_systemConfig.SmsConfig.TypeCode,
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_systemConfig.SmsConfig.SubTypeCode,
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Para = ""
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}),
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Mobile = mobiles
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};
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var taskIds = tasks.Select(x => x.Id).ToList();
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var orders = await InitDB.zxdcrmDb.Queryable<WxSzzyorder>()
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.LeftJoin<CsvrAiCalltaskOrders>((t1, t2) => t1.Orderid == t2.Orderid)
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.Where((t1, t2) => taskIds.Contains(t2.Taskid.Value))
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.ToListAsync();
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// 判断订单是否已开通，如果已开通则不执行外呼
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if (orders.Any(x => x.Orderstatus == "220" || x.AiHgrecordStatus == -1))
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{
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LogHelper.Info($"订单[{string.Join(",", orders.Select(x => x.Orderid).ToList())}]已忽略外呼，不执行[短信发送任务]");
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tasks.ForEach(x =>
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{
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x.Sms = 2;
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x.Smstime = DateTime.Now;
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});
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}
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else
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{
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var result = await _zxdApi.PutSms(request);
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if (result.Result)
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{
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tasks.ForEach(x =>
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{
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x.Sms = 2;
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x.Smstime = DateTime.Now;
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});
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}
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}
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await InitDB.zxdcrmDb.Updateable(tasks).ExecuteCommandAsync();
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}
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catch (Exception ex)
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{
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LogHelper.Error(ex, "短信任务报错！");
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}
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}
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/// <summary>
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/// 订单外呼
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/// </summary>
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/// <returns></returns>
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public async Task OrderOutbound()
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{
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try
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{
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var time = DateTime.Now.AddMinutes(_systemConfig.IntervalMinutes);
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Stopwatch stopwatch = new Stopwatch();
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stopwatch.Start();
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var key = "singleAdd";
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var accessKey = _systemConfig.ClientKey.Where(x => x.Id == _systemConfig.CRMClientKey).Select(x => x.AccessKey).First();
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List<int> userStatus = new List<int> { 8, 9 };
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var list = await InitDB.zxdcrmDb.Queryable<CsvrAiCalltask>()
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.LeftJoin<ResResourcemobile>((t1, t2) => t1.Resid == t2.Resid)
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.Where(t1 =>
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(t1.Sms == 0 || (t1.Sms == 2 && t1.Smstime <= time))
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&& t1.Status == 0
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&& t1.Exetime <= DateTime.Now
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&& !userStatus.Contains(t1.AiHgrecordStatus.Value)) //排除人工操作的任务
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.Select((t1, t2) => new SingleAddRequest
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{
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ExtTaskId = t1.Id.ToString(),
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AppId = t1.AppId,
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CallNo = t1.CallNo,
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Priority = t1.Priority,
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Robot = t1.Robot,
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Phone = t2.Mobile,
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PropsStr = t1.Props,
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Ext = _systemConfig.Ext
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})
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.ToListAsync();
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stopwatch.Stop();
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LogHelper.Info($"订单外呼查询【{stopwatch.ElapsedMilliseconds}ms】");
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if (list == null || !list.Any()) return;
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var tasks = await InitDB.zxdcrmDb.Queryable<CsvrAiCalltask>()
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.Where(x => list.Select(y => int.Parse(y.ExtTaskId ?? "0")).Contains(x.Id))
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.ToListAsync();
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var taskIds = tasks.Select(x => x.Id).ToList();
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LogHelper.Info($"任务[{string.Join(",", taskIds)}]正在执行[外呼任务]，任务数量[{taskIds.Count}]");
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foreach (var param in list)
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{
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var task = tasks.First(x => x.Id.ToString() == param.ExtTaskId);
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await CallOrder(param, task);
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}
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}
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catch (Exception ex)
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{
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LogHelper.Error(ex, "定时任务报错！");
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}
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}
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public async Task CallOrder(SingleAddRequest param, CsvrAiCalltask task)
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{
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var key = "singleAdd";
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var accessKey = _systemConfig.ClientKey.Where(x => x.Id == _systemConfig.CRMClientKey).Select(x => x.AccessKey).First();
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try
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{
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param.Phone = SecurityHelper.DecyptData(param.Phone, accessKey);
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}
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catch (Exception ex)
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{
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Log.Warning("手机号解密失败，尝试[gd_crm]进行解密" + ex.Message);
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var ordAccessKey = _systemConfig.ClientKey.Where(x => x.Id == "gd_crm").Select(x => x.AccessKey).First();
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try
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{
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param.Phone = SecurityHelper.DecyptData(param.Phone, ordAccessKey);
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}
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catch (Exception ex2)
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{
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LogHelper.Error("手机号解密失败!", ex2);
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}
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}
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param.Props = string.IsNullOrEmpty(param.PropsStr) ? new Dictionary<string, string>() :
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SerializeHelper.FromJson<Dictionary<string, string>>(param.PropsStr);
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var orders = await InitDB.zxdcrmDb.Queryable<WxSzzyorder>()
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.LeftJoin<CsvrAiCalltaskOrders>((t1, t2) => t1.Orderid == t2.Orderid)
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.Where((t1, t2) => task.Id == t2.Taskid)
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.ToListAsync();
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// 生成唯一id
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task.ExtTaskId = CreateExTaskId(task.Id);
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param.ExtTaskId = task.ExtTaskId;
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var request = new XFYunRequest<SingleAddRequest>(
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param.AppId,
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key,
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_systemConfig.XFYunGroudId,
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param);
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List<int> containStatus = new List<int>
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{
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82243656,82243655,82243649,82243646,82243525,82243515,82243504,82243469,82243393,82243351,82243330,82243276,82243265,82243246,82242374,82243488,82244062
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};
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// 判断订单是否已开通，如果已开通则不执行外呼
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if (orders.Any(x => x.Orderstatus == "220" || x.AiHgrecordStatus == -1))
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{
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LogHelper.Info($"订单[{string.Join(",", orders.Select(x => x.Orderid).ToList())}]已忽略外呼，不执行[外呼任务]");
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task.Status = 2;
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orders.ForEach(x => x.AiHgrecordStatus = -1);
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}
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else
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{
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// 执行外呼
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var result = await _xfyunApi.SingleAdd(request);
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task.Utime = DateTime.Now;
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if (result.Ret == 0 && result.Data.Success)
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{
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task.Status = 1;
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orders.ForEach(x => x.AiHgrecordStatus = 2);
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}
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else
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{
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task.Status = 2;
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task.RetDesc = result.Ret != 0 ? result.Msg : result.Data.Desc;
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orders.ForEach(x => x.AiHgrecordStatus = 4);
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}
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}
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if (orders.Any(x => containStatus.Contains(x.Orderid)))
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{
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LogHelper.Info($"订单[{string.Join(",", orders.Select(x => x.Orderid).ToList())}]忽略订单状态，直接外呼");
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var result = await _xfyunApi.SingleAdd(request);
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task.Utime = DateTime.Now;
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if (result.Ret == 0 && result.Data.Success)
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{
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task.Status = 1;
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orders.ForEach(x => x.AiHgrecordStatus = 2);
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}
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else
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{
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task.Status = 2;
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task.RetDesc = result.Ret != 0 ? result.Msg : result.Data.Desc;
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orders.ForEach(x => x.AiHgrecordStatus = 4);
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}
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}
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task.AiHgrecordStatus = orders.FirstOrDefault() == null ? task.AiHgrecordStatus : orders.FirstOrDefault()?.AiHgrecordStatus;
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try
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{
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InitDB.zxdcrmDb.BeginTran();
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await InitDB.zxdcrmDb.Updateable(orders).UpdateColumns(x => new
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{
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x.AiHgrecordStatus,
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x.AiHgrecordStatusname
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}).ExecuteCommandAsync();
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await InitDB.zxdcrmDb.Updateable(task).ExecuteCommandAsync();
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InitDB.zxdcrmDb.CommitTran();
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}
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catch (Exception ex)
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{
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InitDB.zxdcrmDb.RollbackTran();
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LogHelper.Error(ex, "[外呼任务]报错！");
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}
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}
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/// <summary>
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/// 生成唯一id
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/// </summary>
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/// <param name="taksId"></param>
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/// <returns></returns>
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private static string CreateExTaskId(int taksId)
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{
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var unixTime = new DateTimeOffset(DateTime.UtcNow).ToUnixTimeSeconds();
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var randomString = CreateRandomNumber(4);
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return $"{unixTime}{taksId}{randomString}";
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}
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/// <summary>
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/// 生成随机数字
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/// </summary>
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/// <param name="Length">生成长度</param>
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/// <param name="Sleep">是否要在生成前将当前线程阻止以避免重复</param>
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/// <returns></returns>
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private static string CreateRandomNumber(int Length, bool Sleep = true)
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{
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if (Sleep)
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Thread.Sleep(3);
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string result = "";
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Random random = new();
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for (int i = 0; i < Length; i++)
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{
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result += random.Next(10).ToString();
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}
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return result;
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}
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/// <summary>
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/// 回调函数
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/// </summary>
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/// <param name="detail"></param>
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/// <returns></returns>
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public async Task<dynamic> Callback(CallDetail detail)
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{
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try
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{
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var task = await InitDB.zxdcrmDb.Queryable<CsvrAiCalltask>()
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.Where(x => x.ExtTaskId == detail.ExtTaskId)
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.OrderByDescending(x => x.Id)
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.FirstAsync();
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var orders = await InitDB.zxdcrmDb.Queryable<WxSzzyorder>()
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.LeftJoin<CsvrAiCalltaskOrders>((t1, t2) => t1.Orderid == t2.Orderid)
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.Where((t1, t2) => task.Id == t2.Taskid)
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.ToListAsync();
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// 不明文显示
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//detail.Phone = SecurityHelper.EncyptData(detail.Phone, "UPWEBSITE");
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LogHelper.Info($"讯飞回调刷新 {string.Join(",", orders.Select(n => n.Orderid))} 讯飞结果:{JsonConvert.SerializeObject(detail)}");
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await UpdateTask(task, orders, detail, true);
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}
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catch (Exception ex)
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{
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LogHelper.Error(ex, "更新回调信息报错！");
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}
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return new
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{
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rc = "000000",
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desc = ""
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};
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}
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/// <summary>
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/// 更新任务状态
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/// </summary>
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/// <param name="task"></param>
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/// <param name="orders"></param>
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/// <param name="detail"></param>
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/// <param name="result"></param>
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/// <param name="error"></param>
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/// <returns></returns>
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private static async Task UpdateTask(CsvrAiCalltask? task, List<WxSzzyorder> orders, CallDetail detail, bool result = false, string error = "")
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{
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if (task == null) return;
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task.Status = 2;
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task.Exetime = DateTime.Now;
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task.CallRet = detail.CallRet;
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task.Audio = detail.Audio;
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task.Labels = detail.Labels;
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task.Content = detail.Content;
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task.EndTime = string.IsNullOrEmpty(detail.EndTime) ? null : DateTime.Parse(detail.EndTime);
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task.StartTime = string.IsNullOrEmpty(detail.StartTime) ? null : DateTime.Parse(detail.StartTime);
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task.PlatSingleTaskId = detail.PlatTaskId;
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task.SvcTime = detail.SvcTime;
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task.Interact = detail.Interact == null || !detail.Interact.Any() ? "" : SerializeHelper.ToJson(detail.Interact);
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task.Rounds = detail.Interact == null || !detail.Interact.Any() ? 0 : detail.Interact.Where(n => n.Type == "1").Count();
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// 判断对话信息是否完整
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var full = false;
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var labels = new Dictionary<string, string>();
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orders.ForEach(x => x.Hasaiaudio = string.IsNullOrEmpty(task.Audio) ? 0 : 1);
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//人工操作的不刷新状态
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List<int> userStatus = new List<int>
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{
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8,9
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};
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orders = orders.Where(n => !userStatus.Contains(n.AiHgrecordStatus.Value)).ToList();
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var updateStatus = 0;
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if (!string.IsNullOrEmpty(detail.Labels))
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{
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labels = SerializeHelper.FromJson<Dictionary<string, string>>(detail.Labels);
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if (labels.Any() && labels.TryGetValue("访问结果", out string? label) && label == "正常访问")
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{
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full = true;
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}
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}
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if (result && detail.Status == 3 && full)
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{
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task.RetDesc = detail.RetDesc;
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updateStatus = string.IsNullOrEmpty(detail.RetDesc) ? 4 :
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detail.RetDesc == "外呼成功" ? 5 : 3;
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}
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else
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{
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task.RetDesc = !string.IsNullOrEmpty(error) ? error :
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!string.IsNullOrEmpty(detail.RetDesc) ? detail.RetDesc :
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"外呼失败";
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if (detail.Interact == null || !detail.Interact.Any())
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{
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updateStatus = 4;
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}
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else
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{
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// 如果不存在人为回答，需要把状态改为AI外呼失败（挂断）
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if (!detail.Interact.Any(x => x.Type == "1"))
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{
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updateStatus = 7;
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}
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else
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{
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updateStatus = 3;
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}
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}
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}
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task.AiHgrecordStatus = updateStatus;
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var genOrderCallConfig = GenOrderCall.GetConfig();
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var ReCallMin = genOrderCallConfig.ReCallMins;
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//找出是否存在其他任务
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if (orders.Count > 0)
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{
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var taskids = InitDB.zxdcrmDb.Queryable<CsvrAiCalltaskOrders>().Where(d => d.Orderid == orders.FirstOrDefault().Orderid).Select(d => d.Taskid).ToList();
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//如果 任务外呼 失败 且 大于重拨次数 直接刷为 ai重拨失败
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List<int> failStatus = new List<int> { 3, 4, 7 };
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if (taskids.Count > ReCallMin.Count && failStatus.Contains(updateStatus))
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{
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updateStatus = -2;
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LogHelper.Info($"订单【{string.Join(",", orders.Select(n => n.Orderid))}】刷新状态为【AI重拨失败】");
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}
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orders.ForEach(x => x.AiHgrecordStatus = updateStatus);
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}
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LogHelper.Info($"任务编号【{task.Id}】订单为【{string.Join(",", orders.Select(n => n.Orderid))}】刷新状态为【{task.AiHgrecordStatusname}】");
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try
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{
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InitDB.zxdcrmDb.BeginTran();
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await InitDB.zxdcrmDb.Updateable(orders).UpdateColumns(x => new
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{
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x.AiHgrecordStatus,
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x.AiHgrecordStatusname,
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x.Hasaiaudio
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}).ExecuteCommandAsync();
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await InitDB.zxdcrmDb.Updateable(task).ExecuteCommandAsync();
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InitDB.zxdcrmDb.CommitTran();
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}
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catch (Exception ex)
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{
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InitDB.zxdcrmDb.RollbackTran();
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LogHelper.Error(ex, "定时任务报错！");
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}
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}
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/// <summary>
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/// 轮询获取结果
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/// </summary>
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/// <returns></returns>
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public async Task UpdateCallbackResult()
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{
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try
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{
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var time = DateTime.Now.AddMinutes(_systemConfig.CallbackMinutes);
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var key = "singleQuery";
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var accessKey = _systemConfig.ClientKey.Where(x => x.Id == _systemConfig.CRMClientKey).Select(x => x.AccessKey).First();
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var tasks = await InitDB.zxdcrmDb.Queryable<CsvrAiCalltask>()
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.Where(t1 => t1.Status == 1 && t1.Utime <= time)
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.ToListAsync();
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if (tasks == null || !tasks.Any()) return;
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foreach (var task in tasks)
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{
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if (task == null) continue;
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var taskId = task?.Id;
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var param = new SingleQueryRequest()
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{
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ExtTaskId = task?.ExtTaskId ?? task?.Id.ToString(),
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AppId = task?.AppId,
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};
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var request = new XFYunRequest<SingleQueryRequest>(
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param.AppId,
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key,
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_systemConfig.XFYunGroudId,
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param);
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// 获取结果
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var result = await _xfyunApi.SingleQuery(request);
|
||
var orders = await InitDB.zxdcrmDb.Queryable<WxSzzyorder>()
|
||
.LeftJoin<CsvrAiCalltaskOrders>((t1, t2) => t1.Orderid == t2.Orderid)
|
||
.Where((t1, t2) => taskId == t2.Taskid)
|
||
.ToListAsync();
|
||
LogHelper.Info($"任务自动刷新时间,任务id: {taskId} {string.Join(",", orders.Select(n => n.Orderid))}讯飞结果:{JsonConvert.SerializeObject(result)}");
|
||
if (result.Ret == 0 && result?.Data?.Result != null)
|
||
{
|
||
//录音不为空才做更新
|
||
if (!string.IsNullOrWhiteSpace(result.Data.Result.Audio))
|
||
{
|
||
await UpdateTask(task, orders, result.Data.Result, result.Data.Success, result.Error ?? "");
|
||
}
|
||
}
|
||
else
|
||
{
|
||
LogHelper.Error($"定时任务获取结果出错，任务id: {taskId}, 错误信息: {result?.Msg}");
|
||
}
|
||
}
|
||
}
|
||
catch (Exception ex)
|
||
{
|
||
LogHelper.Error(ex, "定时任务报错！");
|
||
}
|
||
}
|
||
|
||
/// <summary>
|
||
///
|
||
/// </summary>
|
||
/// <param name="taskId"></param>
|
||
/// <returns></returns>
|
||
public async Task<CsvrAiCalltask?> GetCallbackResult(int taskId)
|
||
{
|
||
try
|
||
{
|
||
var key = "singleQuery";
|
||
var task = await InitDB.zxdcrmDb.Queryable<CsvrAiCalltask>()
|
||
.Where(t1 => t1.Id == taskId)
|
||
.FirstAsync();
|
||
|
||
if (task == null) return task;
|
||
|
||
var param = new SingleQueryRequest()
|
||
{
|
||
ExtTaskId = task?.ExtTaskId ?? task?.Id.ToString(),
|
||
AppId = task?.AppId,
|
||
};
|
||
|
||
var request = new XFYunRequest<SingleQueryRequest>(
|
||
param.AppId,
|
||
key,
|
||
_systemConfig.XFYunGroudId,
|
||
param);
|
||
|
||
// 获取结果
|
||
var result = await _xfyunApi.SingleQuery(request);
|
||
|
||
var orders = await InitDB.zxdcrmDb.Queryable<WxSzzyorder>()
|
||
.LeftJoin<CsvrAiCalltaskOrders>((t1, t2) => t1.Orderid == t2.Orderid)
|
||
.Where((t1, t2) => taskId == t2.Taskid)
|
||
.ToListAsync();
|
||
|
||
if (result.Ret == 0 && result?.Data?.Result != null)
|
||
{
|
||
await UpdateTask(task, orders, result.Data.Result, result.Data.Success, result.Error ?? "");
|
||
}
|
||
else
|
||
{
|
||
LogHelper.Error($"定时任务获取结果出错，任务id: {taskId}, 错误信息: {result?.Msg}");
|
||
}
|
||
return task;
|
||
}
|
||
catch (Exception ex)
|
||
{
|
||
LogHelper.Error(ex, "更新回调信息报错！");
|
||
|
||
return null;
|
||
}
|
||
}
|
||
|
||
/// <summary>
|
||
/// 单纯获取讯飞结果
|
||
/// </summary>
|
||
/// <param name="taskId"></param>
|
||
/// <returns></returns>
|
||
public async Task<string> GetCallbackResultByXunFei(int taskId)
|
||
{
|
||
try
|
||
{
|
||
var key = "singleQuery";
|
||
var task = await InitDB.zxdcrmDb.Queryable<CsvrAiCalltask>()
|
||
.Where(t1 => t1.Id == taskId)
|
||
.FirstAsync();
|
||
|
||
if (task == null) return "";
|
||
|
||
var param = new SingleQueryRequest()
|
||
{
|
||
ExtTaskId = task?.ExtTaskId ?? task?.Id.ToString(),
|
||
AppId = task?.AppId,
|
||
};
|
||
|
||
var request = new XFYunRequest<SingleQueryRequest>(
|
||
param.AppId,
|
||
key,
|
||
_systemConfig.XFYunGroudId,
|
||
param);
|
||
|
||
// 获取结果
|
||
var result = await _xfyunApi.SingleQuery(request);
|
||
|
||
var res = JsonConvert.SerializeObject(result);
|
||
return res.ToString();
|
||
}
|
||
catch (Exception ex)
|
||
{
|
||
LogHelper.Info($"获取讯飞结果出错{ex.Message}");
|
||
return $"获取讯飞结果出错{ex.Message}";
|
||
}
|
||
}
|
||
}
|
||
} |