@model WX.CRM.Model.Entity.QC_CUSTOMERCOMPLAIN_Extend
@using WX.CRM.WebHelper
@Styles.Render("~/Content/data_grid_list.css")

@{
    ViewBag.Title = "客户投诉列表修改";
    Layout = "~/Views/Shared/_Index_LayoutEdit.cshtml";
}
<style type="text/css">
    .complainInfo table{

    }
        .complainInfo table .td1 {
            width: 200px;
            color: red;
            font-weight: bold;
            font-size:30px;
            padding-left:10px;
        }
        .complainInfo table .td2 {
            width: 250px;
            color: orange;
            font-weight: bold;
            font-size: 18px;
            padding-left: 10px;
        }
        .complainInfo table .td3 {
            width:500px;
            color: blue;
            font-weight: bold;
            font-size: 15px;
            padding-left: 10px;
        }
    .complainInfo table tr{
        
    }
        .complainInfo table tr td {
            border-bottom: 1px solid #ccc;
        }
    .complainInfo table p{
        height:30px;
        line-height:30px;
    }
</style>
<script type="text/javascript">
    $(function () {
        var contentData = [
            { "level": "QW01", "content": ["客户觉得自己上当了；", "客户反映虚假宣传，与预期不符；", "客户对服务不满意，要求尽快处理；", "客户情绪激动，爆粗口，很难沟通；", "行情大涨，出现亏损，对老师操作不满意；"]}
            , { "level": "PT01", "content": ["不说原因，就是想退；", "没有资金了，要退款；", "不再做股票，要求退费；", "不及预期，要求解除合同；", "收益不理想，要申请退款；", "客户说自己要用钱，不准备操作了；", "家人不同意购买公司产品，要求退款；", "亏损严重，影响到生活，要求退出服务；", "对服务不认可，认为与营销不符，诉求退款；","服务不满意，觉得还不如自己操作的好，想要退款；"] }
            , { "level": "YZ01", "content": ["客户年龄过大，超过 70 岁；", "身体不好，生病住院，急需用钱：", "借钱操作、套现信用卡，资金紧张等情形；", "和其它机构合作过，投诉过证监会，退过款；", "明确提出投诉有关部门，证监会、工商、报警、找律师、找维权；"] }
        ]
        $("#btnSave").click(function () {
            var memoId = $('#memoId').val();
            var reComplainLevel = $('#reComplainLevel').val();
            var memo = $('#memo').val();
            var userIds = $("#userIds").val();

            if (memoId === '' || memoId === 'undefined') {
                $.messager.alert("警告", '服务单号不能为空', "error");
                return;
            }
            if (reComplainLevel === '' || reComplainLevel === 'undefined') {
                $.messager.alert("警告", '处理后投诉客户等级', "error");
                return;
            }
            if (memo === '' || memo === 'undefined') {
                $.messager.alert("警告", '处理结果不能为空', "error");
                return;
            }
            var fromType = $("#customerComplain_map_FROMTYPE").val();
            if (fromType == 1) {
                var recordId = $("#recordId").val();
                if (recordId == '') {
                    $.messager.alert("警告", '电话投诉，录音ID不能为空！', "error");
                    return;
                }
            }
            if (userIds === '' || userIds === 'undefined') {
                $.messager.alert("警告", '请选择要通知的员工', "error");
                return;
            }
            if ($("#CreateForm").valid()) {
                $.r_ajax({
                    url: "/Quality/ComplainCustomer/Add",
                    type: "Post",
                    data: $("#CreateForm").serialize(),
                    dataType: "json",
                    loading: true,
                    success: function (data) {
                        if (data.type == 1) {
                            window.parent.frameReturnByMes(data.message);
                            window.parent.frameReturnByReload(true);
                            window.parent.frameReturnByClose()
                        }
                        else {
                            window.parent.frameReturnByMes(data.message);
                        }
                    }
                });
            }
            return false;
        });
        $("#customerComplain_map_COMPLAINLEVEL").change(function () {
            for (var item in contentData) {
                if (contentData[item].level == this.value) {
                    $("#content").empty();
                    $("#content").append("<option></option>")
                    for (var subItem in contentData[item].content) {
                        $("#content").append("<option value='" + contentData[item].content[subItem] + "'>" + contentData[item].content[subItem] + "</option>");
                    }
                    
                }
            }
        });
        $("#customerComplain_map_COMPLAINLEVEL").change();

        $("#customerComplain_map_FROMTYPE").change(function () {
            //微信投诉
            if (this.value == 2) {
                $("#recordId").val('');
                $("#recordIdTxt").val('');
                $("#recordTr").hide();
            }
            else {
                $("#recordTr").show();
            }
        });
    });
    function setcotnent(obj) {
        $("#customerComplain_map_REASON").html(obj.value);
    }
    function ChooseRecord() {
        $("#modalwindow").html(GetIframeHtml("/Quality/ComplainCustomer/HgRecord?ResId=@Model.customerComplain.map_RESID"));
        $("#modalwindow").window({ title: '选择录音', width: 650, height: 500, iconCls: 'icon-add' }).window('open');
    }
    function ChooseUser() {
        $("#modalwindow").html(GetIframeHtml("/html/SalesGroupDetails.html"));
        $("#modalwindow").window({ title: '选择录音', width: 650, height: 500, iconCls: 'icon-add' }).window('open');
    }
    function selectRecord(recordId) {
        //console.log(recordId);
        if (recordId.indexOf(',') > -1) {
            $.messager.alert("警告", '只能选择一条录音！', "error");
            return;
        }
        $('#recordIdTxt').val(recordId);
        $('#recordId').val(recordId);
    }
    function setUser(userTxt, userIds) {
        $("#userTxt").val(userTxt);
        $("#userIds").val(userIds);
    }
</script>

<div class="mvctool bgb">
    @Html.ToolButtonPlain("btnSave", "icon-save", "保存", false, "")
</div>
@using (Html.BeginForm("Add", "Parameter", null, FormMethod.Post, new { Id = "CreateForm" }))
{
    @Html.ValidationSummary(true)
    <table class="fromEditTable setTextWidth300" style="margin-bottom:0">
        <tbody>
            <tr>
                <td>
                    @Html.LabelFor(m => m.customerComplain.map_RESID)
                    @Html.HiddenFor(m => m.customerComplain.map_PKID)
                </td>
                <td>
                    @Html.TextBoxFor(m => m.customerComplain.map_RESID)
                </td>
                <td>
                    @Html.ValidationMessageFor(m => m.customerComplain.map_RESID)
                </td>
            </tr>
            <tr>
                <td>
                    @Html.LabelFor(m => m.customerComplain.map_FROMTYPE)
                </td>
                <td>
                    @Html.DropDownListFor(m => m.customerComplain.map_FROMTYPE, new List<SelectListItem>() { new SelectListItem() { Text = "电话投诉", Value = "ComplainFromType01" }, new SelectListItem() { Text = "微信投诉", Value = "ComplainFromType02" } })
                </td>
                <td></td>
            </tr>
            <tr>
                <td>
                    @Html.LabelFor(m => m.customerComplain.map_COMPLAINLEVEL)
                </td>
                <td>
                    @Html.DropDownListFor(m => m.customerComplain.map_COMPLAINLEVEL, new WX.CRM.WEB.Handler.ControlResource().GetComplainCustomerLevelList(0))
                    <select id="content" onchange="setcotnent(this)"></select>
                </td>
                <td>
                </td>
            </tr>
            <tr>
                <td>
                    @Html.LabelFor(m => m.customerComplain.map_REASON)
                </td>
                <td>
                    @Html.TextAreaFor(m => m.customerComplain.map_REASON)
                </td>
                <td>
                    @Html.ValidationMessageFor(m => m.customerComplain.map_REASON)
                </td>
            </tr>
            <tr>
                <td>选择通知人员：</td>
                <td>
                    <input disabled id="userTxt" />
                    <input type="hidden" name="userIds" id="userIds" />
                    <input type="button" onclick="ChooseUser()" value="选择员工" />
                </td>
                <td></td>
            </tr>
            <tr id="recordTr">
                <td>录音ID</td>
                <td>
                    <input disabled id="recordIdTxt" />
                    <input type="hidden" name="recordId" id="recordId" />
                    <input type="button" onclick="ChooseRecord()" value="选择录音" />
                </td>
                <td></td>
            </tr>
        </tbody>
    </table>

    <div style="overflow:scroll; height:380px" class="complainInfo">
        <table>
            <tr>
                <td class="td1">轻微风险客户</td>
                <td class="td2">定义:抱怨收益或者服务，未提出退款。</td>
                <td class="td3">
                    <p>相应的合规关键字、词、句：</p>
                    <p>1 客户觉得自己上当了；</p>
                    <p>2 客户反映虚假宣传，与预期不符；</p>
                    <p>3 客户对服务不满意，要求尽快处理；</p>
                    <p>4 客户情绪激动，爆粗口，很难沟通；</p>
                    <p>5 行情大涨，出现亏损，对老师操作不满意；</p>
                </td>
            </tr>
            <tr>
                <td class="td1">中度风险客户</td>
                <td class="td2">定义：诉求退款</td>
                <td class="td3">
                    <p>相应的合规关键字、词、句：</p>
                    <p>1 不说原因，就是想退；</p>
                    <p>2 没有资金了，要退款；</p>
                    <p>3 不再做股票，要求退费；</p>
                    <p>4 不及预期，要求解除合同；</p>
                    <p>5 收益不理想，要申请退款；</p>
                    <p>6 客户说自己要用钱，不准备操作了；</p>
                    <p>7 家人不同意购买公司产品，要求退款；</p>
                    <p>8 亏损严重，影响到生活，要求退出服务；</p>
                    <p>9 对服务不认可，认为与营销不符，诉求退款；</p>
                    <p>10 服务不满意，觉得还不如自己操作的好，想要退款；</p>
                </td>
            </tr>
            <tr>
                <td class="td1">高危风险客户</td>
                <td class="td2">定义：诉求退款，有投诉风险，甚至想要赔偿。</td>
                <td class="td3">
                    <p>相应的合规关键字、词、句：</p>
                    <p>(包括但不限于以下情形，销售人员在沟通过程中，</p>
                    <p>觉得客户风险不可控，也可标记为此类，及时提交有关人员处理。)</p>
                    <p>1 客户年龄过大，超过 70 岁；</p>
                    <p>2 身体不好，生病住院，急需用钱：</p>
                    <p>3 借钱操作、套现信用卡，资金紧张等情形；</p>
                    <p>4 和其它机构合作过，投诉过证监会，退过款。</p>
                    <p>5 明确提出投诉有关部门，证监会、工商、报警、找律师、找维权；</p>
                    <p>6 客户对收益、服务不满意，想要采取过激行为要求退款，</p>
                    <p>例如，炸公司、来公司跳楼、要求退款。</p>
                </td>
            </tr>
        </table>
    </div>

    <div id="modalwindow" class="easyui-window" data-options="modal:true,closed:true,minimizable:false,shadow:false"></div> <div id="modalwindow" class="easyui-window" data-options="modal:true,closed:true,minimizable:false,shadow:false"></div>
}

<script>
    function GetIframeHtml(src) {
        return "<iframe width='100%' height='98%' scrolling='no' frameborder='0' src='" + src + "'></iframe>";
    }
</script>