using CRM.Core.DTO;
using CRM.Core.DTO.Ord;
using Ninject;
using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using System.Web.Mvc;
using WX.CRM.BLL.Base;
using WX.CRM.BLL.Res;
using WX.CRM.BLL.Util;
using WX.CRM.Common;
using WX.CRM.IBLL.Csvr;
using WX.CRM.IBLL.Ord;
using WX.CRM.IBLL.Qc;
using WX.CRM.IBLL.Quality;
using WX.CRM.IBLL.Res;
using WX.CRM.IBLL.Util;
using WX.CRM.IBLL.Wx;
using WX.CRM.Model.Entity;
using WX.CRM.Model.Enum;
using WX.CRM.Model.MAP;
using WX.CRM.Model.QueryMap;
using WX.CRM.WebHelper;

namespace WX.CRM.WEB.Controllers.Quality
{
    public class ComplainCustomerController : BaseController
    {
        ValidationErrors errors = new ValidationErrors();

        [Inject]
        public IQC_COMPLAIN_SERVICEMEMO qc_Complain_ServiceMemo_BL { get; set; }

        [Inject]
        public IORD_MEMO_Q ord_memo_Q { get; set; }
        [Inject]
        public ICSVR_CALLRECORD CallRecord_BL { get; set; }
        [Inject]
        public ISecurityHelper sHelper { get; set; }
        [Inject]
        public IRES_CUSTOMERDETAIL _customerDetail { get; set; }

        private readonly IQC_CUSTOMERCOMPLAIN complain;
        private readonly IQC_CUSTOMERCOMPLAIN_Q complain_Q;
        private readonly ICACHE_Q cache_Q_bll;
        private readonly IQC_COMPLAINTDICT_Q _qc_complaintDict_Q;
        private readonly IRES_CUSTOMER_Q res_Customer_Q_BL;
        private readonly IORD_SERVICEMEMO_Q serviceMemoBiz_Q;
        private readonly IQC_COMPLAIN_NOTICE _complainNotice;
        private readonly IWX_SZZYORDER _order;
        private RES_RESOURCEMOBILE_BL res_ResourceMobile_BL = new RES_RESOURCEMOBILE_BL();
        public ComplainCustomerController(IQC_CUSTOMERCOMPLAIN _complain, IQC_CUSTOMERCOMPLAIN_Q _complain_Q, ICACHE_Q _cache_Q_bll, IQC_COMPLAINTDICT_Q qc_complaintDict_Q, IRES_CUSTOMER_Q res_Customer_Q_BL, IORD_SERVICEMEMO_Q serviceMemoBiz_Q, IQC_COMPLAIN_NOTICE complainNotice, IWX_SZZYORDER order)
        {
            this.complain = _complain;
            this.complain_Q = _complain_Q;
            this.cache_Q_bll = _cache_Q_bll;
            _qc_complaintDict_Q = qc_complaintDict_Q;
            this.res_Customer_Q_BL = res_Customer_Q_BL;
            this.serviceMemoBiz_Q = serviceMemoBiz_Q;
            this._complainNotice = complainNotice;
            this._order = order;
        }

        #region 首页
        [AuthorizeRedirect(Roles = InitRights.CONST_投诉客户列表)]
        public ActionResult Index()
        {
            ToolBar tool = new ToolBar();
            //tool.AllowButton("Other1");
            string[] toolbtn = new ToolButtonView().ToolButtonRight(InitRights.投诉客户列表, userRightId);
            tool.AllowButton(toolbtn);
            tool.AddOtherButton("Other2", "标记处理", "icon-add", "btnFlag_Click", true);
            tool.AddOtherButton("Other3", "审核", "icon-check", "btnCheck_Click", true);
            tool.AddOtherButton("Other5", "提交处理过程", "icon-edit", "btnUpdate_Click", true);
            tool.AddOtherButton("Other4", "删除", "icon-remove", "btnDelete_Click", true);
            tool.AddOtherButton("Other1", "导出", "icon-export", "btnExport_Click", false);
            ViewBag.ToolBar = tool;

            var pager = new Pager() { page = 1, rows = 10 };
            var tableId = "tablist";
            var tab = new Table(tableId);
            tab.AddHiddenHeadCol("PKID", "PKID");
            tab.AddHeadCol("RESID", "", "客户ID ");
            tab.AddHeadCol("CUSTOMERNAME", "", "客户姓名");
            tab.AddHeadCol("REASON", "", "投诉内容");
            tab.AddHeadCol("LEVELNAME", "", "投诉级别");
            tab.AddHeadCol("FROMTYPENAME", "", "投诉来源");
            tab.AddHeadCol("STATUSNAME", "", "状态");
            tab.AddHeadCol("GROUPNAME", "", "组别");
            tab.AddHeadCol("SALESUSER", "", "申请人");
            tab.AddHeadCol("CTIME", "", "投诉时间");
            tab.AddHeadRow();

            ViewBag.List = tab.GetTable() + Pagination.GetPage(pager, tableId, "5,8,10,15");

            ViewBag.inneruserid = UserId;
            ViewBag.userGroupId = userGroupId;
            ViewBag.saleDeptId = saleDeptId;
            ViewBag.roleCodes = DataCacheHelper.GetCache().Get_RoleCodes(userRoleId);
            return View();
        }
        #endregion

        #region 列表
        [HttpPost]
        [AuthorizeRedirect(Roles = InitRights.CONST_投诉客户列表)]
        public JsonResult GetHtmlList(Pager pg, string columns,QueryUserComboDto usercomboDto)
        {
            string resid = Request["ResId"];
            string stime = Request["STime"];
            string etime = Request["ETime"];
            string fromType = Request["ComplainFromType"];
            string level = Request["ComplainLevel"];
            string groupId = Request["groupId"];
            decimal userId = Request["userId"].GetDecimal(0);
            decimal? status = null;
            if (!string.IsNullOrEmpty(Request["status"]))
            {
                status = decimal.Parse(Request["status"]);
            }

            DateTime? time1 = null;
            DateTime? time2 = null;

            if (!string.IsNullOrWhiteSpace(stime))
                time1 = Convert.ToDateTime(stime);
            if (!string.IsNullOrWhiteSpace(etime))
                time2 = Convert.ToDateTime(etime).AddDays(1);

            try
            {
                var list = complain_Q.GetList_CustomerComplain(ref pg, resid, fromType, level, status, time1, time2, usercomboDto);
                Table tb = new Table(columns, true);
                tb.gridPager = pg;

                foreach (var model in list)
                {
                    tb.AddHiddenCol(model.customerComplain.map_PKID);
                    var resid_Link = string.Format("<a href=\"javascript:parent.ChildAddTab('{0}', '{1}', '')\">{2}</a>"
                                , "客户详细"
                                , "/Csvr/CustomerInfo/CustomerDetail?resid=" + model.customerComplain.map_RESID
                                , model.customerComplain.map_RESID);
                    tb.AddCol(resid_Link);
                    tb.AddCol(model.CUSTOMERNAME);
                    tb.AddCol(model.customerComplain.map_REASON);
                    tb.AddCol(model.LEVELNAME);
                    tb.AddCol(model.FROMTYPENAME == "1" ? "电话投诉" : "微信投诉");
                    tb.AddCol(GetComplainStatus(model.customerComplain.map_STATUS));
                    tb.AddCol(InnerUserHelper.Instance.GetGroupName(InnerUserHelper.Instance.GetGroupId(model.customerComplain.map_SALESID)));
                    tb.AddCol(InnerUserHelper.Instance.GetEidAndTrueName(model.customerComplain.map_SALESID));
                    tb.AddCol(model.customerComplain.map_CTIME);
                    tb.AddRow();
                }
                var json = new
                {
                    totalPages = pg.totalPages,
                    totalRows = pg.totalRows,
                    rowsList = tb.GetRows()
                };
                return Json(json, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                LogHelper.Error("ComplainCustomerController【GetHtmlList】:" + ex.Message + ex.StackTrace);
                return JsonHandler.ManageMessage(ex.Message, false);
            }
        }
        #endregion

        #region 添加
        [AuthorizeRedirect(Roles = InitRights.CONST_投诉客户列表)]
        public ActionResult Add(string resid)
        {
            QC_CUSTOMERCOMPLAIN_Extend extend = new QC_CUSTOMERCOMPLAIN_Extend();
            QC_CUSTOMERCOMPLAIN model = new QC_CUSTOMERCOMPLAIN();

            if (!string.IsNullOrWhiteSpace(resid))
                model.map_RESID = resid;

            extend.customerComplain = model;
            return View(extend);
        }

        [AuthorizeRedirect(Roles = InitRights.CONST_投诉客户列表)]
        [HttpPost]
        public JsonResult Add(QC_CUSTOMERCOMPLAIN_Extend model, decimal? recordId, string userIds)
        {
            if (ModelState.IsValid)
            {
                //LogHelper.Info("model:" + model.ToJson());
                //LogHelper.Info("recordid:" + recordId.Value);
                //return JsonHandler.ManageMessage("提交成功", true);
                var complaintDict = _qc_complaintDict_Q.GetList_ComplaintDict().First(p => p.DICTVALUE == model.customerComplain.COMPLAINLEVEL);
                if (complaintDict == null)
                {
                    errors.Add("参数错误，请稍后再试！");
                    return JsonHandler.InsertMessage(errors, false);
                }

                var now = DateTime.Now;
                model.customerComplain.PKID = new SEQUENCES_BL().Seq_base_get();
                model.customerComplain.map_SALESID = UserId;
                model.customerComplain.map_CTIME = now;
                model.customerComplain.map_STATUS = -1;
                model.customerComplain.UNHANDLEWARNTIME = now.AddHours(complaintDict.UNHANDLEWARN);
                model.customerComplain.HANDLEWARNTIME = now.AddHours(complaintDict.HANDLEWARN);
                model.customerComplain.COMPANYCODE = companyCode;
                model.customerComplain.map_RECORDID = recordId;

                var dto = new ComplainDto
                {
                    pkid = model.customerComplain.PKID,
                    resid = model.customerComplain.RESID,
                    salesid = model.customerComplain.SALESID,
                    reason = model.customerComplain.REASON,
                    status = model.customerComplain.STATUS,
                    fromtype = model.customerComplain.FROMTYPE,
                    complainlevel = model.customerComplain.COMPLAINLEVEL,
                    ctime = model.customerComplain.CTIME,
                    utime = model.customerComplain.UTIME,
                    serverid = model.customerComplain.SERVERID,
                    filename = model.customerComplain.FILENAME,
                    recordid = model.customerComplain.RECORDID,
                    recorddate = model.customerComplain.RECORDDATE,
                    tradecode = model.customerComplain.TRADECODE,
                    deptauditpkid = model.customerComplain.DEPTAUDITPKID,
                    complianguid = model.customerComplain.COMPLIANGUID,
                    unhandlewarntime = model.customerComplain.UNHANDLEWARNTIME,
                    handlewarntime = model.customerComplain.HANDLEWARNTIME,
                    companycode = model.customerComplain.COMPANYCODE,
                };
                var url = cache_Q_bll.GetValue_Parameter(Parameter.Core_ZxdService_ComplainAdd);
                var json = sHelper.createSignEncodingStr(dto.ToJson(), SecurityHelper.OrderClientIdKey);

                var retmsg = Utility.PostData(url + "?" + json, Encoding.UTF8);

                var retmessage = WebHelper.JsonHelper.JsonDivertToObj<retMsg>(retmsg);
                if (retmessage.result)
                {
                    try
                    {
                        var ret = complain.Create(ref errors, model.customerComplain);

                        #region
                        var data = new List<QC_COMPLAIN_NOTICE>();

                        if (string.IsNullOrEmpty(userIds))
                        {
                            //先获取订单
                            var orderList = _order.GetList(p => p.RESID == model.customerComplain.RESID).OrderByDescending(p => p.ORDERID);
                            var order = orderList.FirstOrDefault();
                            if (order != null)
                            {
                                //获取下单人（下单人可能就是责任人，加入提醒）
                                data.Add(new QC_COMPLAIN_NOTICE()
                                {
                                    PKID = new SEQUENCES_BL().Seq_base_get(),
                                    INNERUSERID = order.INNERUSERID.Value,
                                    EID = InnerUserHelper.Instance.GetEidByUserId(order.INNERUSERID.Value).Value,
                                    TYPE = 1,
                                    CONTENT = "有您的投诉信息，请尽快处理！",
                                    CTIME = DateTime.Now,
                                    ISLOOK = 0,
                                    LOOKTIME = null,
                                    COMPLAINID = model.customerComplain.PKID
                                });

                                //经理提醒
                                var gId = InnerUserHelper.Instance.GetGroupId(order.INNERUSERID);
                                var leader = cache_Q_bll.GetGroupleaders();
                                var group = leader.Where(p => p.INNERGROUPID == gId);
                                foreach (var item in group)
                                {
                                    data.Add(new QC_COMPLAIN_NOTICE()
                                    {
                                        PKID = new SEQUENCES_BL().Seq_base_get(),
                                        INNERUSERID = item.INNERUSERID,
                                        EID = InnerUserHelper.Instance.GetEidByUserId(item.INNERUSERID).Value,
                                        TYPE = 2,
                                        CONTENT = "有投诉信息，点击查看",
                                        CTIME = DateTime.Now,
                                        ISLOOK = 0,
                                        LOOKTIME = null,
                                        COMPLAINID = model.customerComplain.PKID
                                    });
                                }

                                //部门经理
                                var deptManageId = cache_Q_bll.GetDeptManager(gId);
                                if (deptManageId > 0)
                                {
                                    data.Add(new QC_COMPLAIN_NOTICE()
                                    {
                                        PKID = new SEQUENCES_BL().Seq_base_get(),
                                        INNERUSERID = deptManageId,
                                        EID = InnerUserHelper.Instance.GetEidByUserId(deptManageId).Value,
                                        TYPE = 3,
                                        CONTENT = "客服提交了投诉信息，点击查看",
                                        CTIME = DateTime.Now,
                                        ISLOOK = 0,
                                        LOOKTIME = null,
                                        COMPLAINID = model.customerComplain.PKID
                                    });
                                }
                            }
                            //通知合规人员
                            var users = cache_Q_bll.GetValue_Parameter(Model.Enum.Parameter.Sys_HG_Users);
                            if (!string.IsNullOrEmpty(users))
                            {
                                var userArr = users.Split(',');
                                foreach (var item in userArr)
                                {
                                    data.Add(new QC_COMPLAIN_NOTICE()
                                    {
                                        PKID = new SEQUENCES_BL().Seq_base_get(),
                                        INNERUSERID = decimal.Parse(item),
                                        EID = InnerUserHelper.Instance.GetEidByUserId(decimal.Parse(item)).Value,
                                        TYPE = 4,
                                        CONTENT = "客服提交了投诉信息，点击查看",
                                        CTIME = DateTime.Now,
                                        ISLOOK = 0,
                                        LOOKTIME = null,
                                        COMPLAINID = model.customerComplain.PKID
                                    });
                                }
                            }
                        }
                        else
                        {
                            //如果选了要通知的员工
                            var userList = userIds.Split(',');
                            foreach (var item in userList)
                            {
                                data.Add(new QC_COMPLAIN_NOTICE()
                                {
                                    PKID = new SEQUENCES_BL().Seq_base_get(),
                                    INNERUSERID = decimal.Parse(item),
                                    EID = InnerUserHelper.Instance.GetEidByUserId(decimal.Parse(item)).Value,
                                    TYPE = 4,
                                    CONTENT = "客服提交了投诉信息，点击查看",
                                    CTIME = DateTime.Now,
                                    ISLOOK = 0,
                                    LOOKTIME = null,
                                    COMPLAINID = model.customerComplain.PKID
                                });
                            }
                        }

                        _complainNotice.AddList(data);
                        #endregion

                        #region 打标签
                        //var mobile = res_ResourceMobile_BL.GetNumberByResId(model.customerComplain.RESID);
                        //if (!string.IsNullOrEmpty(mobile))
                        //{
                        //    var userEnterUrl = cache_Q_bll.GetValue_Parameter("userEnterUrl");
                        //    if (!string.IsNullOrEmpty(userEnterUrl))
                        //    {
                        //        var rsp = Utility.PostAjaxData(userEnterUrl, new { mobile }.ToJson(), Encoding.UTF8);
                        //        LogHelper.Info("rsp:" + rsp);
                        //        var obj = JsonConvert.DeserializeAnonymousType(rsp, new { ret = -1, message = string.Empty });
                        //        if (obj.ret == 0)
                        //        {
                        //            LogHelper.Info("调用成功，开始调用写标签接口");
                        //            var handelLabelUrl = cache_Q_bll.GetValue_Parameter("handelLabelUrl");
                        //            if (!string.IsNullOrEmpty(handelLabelUrl))
                        //            {
                        //                var para2 = new { tags = 0, appuserid = mobile };
                        //                var rsp2 = Utility.PostAjaxData(handelLabelUrl, para2.ToJson(), Encoding.UTF8);
                        //                var obj2 = JsonConvert.DeserializeAnonymousType(rsp2, new { ret = -1, message = string.Empty });
                        //                LogHelper.Info(obj2.ToJson());
                        //            }
                        //        }
                        //        else
                        //        {
                        //            return Json(new { ret = false, message = "已经注册过了！" }, JsonRequestBehavior.AllowGet);
                        //        }
                        //    }
                        //}
                        #endregion
                    }
                    catch (Exception xx)
                    {
                        LogHelper.Error("投诉记录添加到本地库异常：" + xx.ToString());
                    }
                    return JsonHandler.ManageMessage("提交成功", true);
                }
                else
                    return JsonHandler.ManageMessage("提交失败，请稍后重试或者联系管理员！", false);
            }
            else
            {
                return JsonHandler.ValidateFailMessage();
            }
        }
        #endregion

        #region 编辑
        [AuthorizeRedirect(Roles = InitRights.CONST_投诉客户列表)]
        public ActionResult Edit(string id, string tag, string resid)
        {
            QC_CUSTOMERCOMPLAIN_Extend extend = new QC_CUSTOMERCOMPLAIN_Extend();
            QC_CUSTOMERCOMPLAIN model = new QC_CUSTOMERCOMPLAIN();
            if (tag != "Add")
            {
                model = complain_Q.GetModel_CustomerComplain(Convert.ToDecimal(id));
                var tableId = "tablist";
                var tab = new Table(tableId);
                tab.AddHeadCol("MEMOID", "", "工单Id ", false);
                tab.AddHeadCol("RECOMPLAINLEVEL", "", "处理后等级", false);
                tab.AddHeadCol("MEMO", "", "处理结果 ", false);
                tab.AddHeadCol("INNERUSERID", "", "客服 ", false);
                tab.AddHeadCol("CTIME", "", "时间 ", false);
                tab.AddHeadCol("RECORDID", "", "录音ID", false);
                tab.AddHeadRow();
                Pager pager = new Pager { page = 1, rows = int.MaxValue };
                var list = qc_Complain_ServiceMemo_BL.GetList(ref pager, model.PKID);
                foreach (var item in list)
                {
                    tab.AddCol(item.serviceMemo.MEMOID);
                    tab.AddCol(item.ComplainLevelName);
                    tab.AddCol(item.serviceMemo.MEMO);
                    tab.AddCol(InnerUserHelper.Instance.GetEidAndTrueName(item.serviceMemo.INNERUSERID));
                    tab.AddCol(item.serviceMemo.CTIME);
                    tab.AddCol(item.serviceMemo.RECORDID);
                    tab.AddRow();
                }
                ViewBag.complainServiceMemoList = tab.GetTable();
                ViewBag.memoList = list.FirstOrDefault() != null ? list.FirstOrDefault().serviceMemo.MEMOID : string.Empty;
                ViewBag.recordList = list.FirstOrDefault() != null ? list.FirstOrDefault().serviceMemo.RECORDID : string.Empty;
            }
            if (!string.IsNullOrWhiteSpace(resid))
                model.map_RESID = resid;

            extend.customerComplain = model;
            return View(extend);
        }

        [AuthorizeRedirect(Roles = InitRights.CONST_投诉客户列表)]
        [HttpPost]
        public JsonResult Edit(QC_CUSTOMERCOMPLAIN_Extend model, string memoId, string recordId, string reComplainLevel, string memo)
        {
            if (ModelState.IsValid)
            {
                var tag = Request.Form["hid_tag"];
                if (tag == "Add")
                {
                    var complaintDict = _qc_complaintDict_Q.GetList_ComplaintDict().First(p => p.DICTVALUE == model.customerComplain.COMPLAINLEVEL);
                    if (complaintDict == null)
                    {
                        errors.Add("参数错误，请稍后再试！");
                        return JsonHandler.InsertMessage(errors, false);
                    }

                    var now = DateTime.Now;
                    model.customerComplain.PKID = new SEQUENCES_BL().Seq_base_get();
                    model.customerComplain.map_SALESID = UserId;
                    model.customerComplain.map_CTIME = now;
                    model.customerComplain.map_STATUS = -1;
                    model.customerComplain.UNHANDLEWARNTIME = now.AddHours(complaintDict.UNHANDLEWARN);
                    model.customerComplain.HANDLEWARNTIME = now.AddHours(complaintDict.HANDLEWARN);
                    model.customerComplain.COMPANYCODE = Utility.GetSettingByKey("DataClientCode");

                    var dto = new ComplainDto
                    {
                        pkid = model.customerComplain.PKID,
                        resid = model.customerComplain.RESID,
                        salesid = model.customerComplain.SALESID,
                        reason = model.customerComplain.REASON,
                        status = model.customerComplain.STATUS,
                        fromtype = model.customerComplain.FROMTYPE,
                        complainlevel = model.customerComplain.COMPLAINLEVEL,
                        ctime = model.customerComplain.CTIME,
                        utime = model.customerComplain.UTIME,
                        serverid = model.customerComplain.SERVERID,
                        filename = model.customerComplain.FILENAME,
                        recordid = model.customerComplain.RECORDID,
                        recorddate = model.customerComplain.RECORDDATE,
                        tradecode = model.customerComplain.TRADECODE,
                        deptauditpkid = model.customerComplain.DEPTAUDITPKID,
                        complianguid = model.customerComplain.COMPLIANGUID,
                        unhandlewarntime = model.customerComplain.UNHANDLEWARNTIME,
                        handlewarntime = model.customerComplain.HANDLEWARNTIME,
                        companycode = model.customerComplain.COMPANYCODE,
                    };
                    var url = cache_Q_bll.GetValue_Parameter(Parameter.Core_ZxdService_ComplainAdd);
                    var json = sHelper.createSignEncodingStr(dto.ToJson(), SecurityHelper.OrderClientIdKey);

                    var retmsg = Utility.PostData(url + "?" + json, Encoding.UTF8);

                    var retmessage = WebHelper.JsonHelper.JsonDivertToObj<retMsg>(retmsg);
                    if (retmessage.result)
                    {
                        try
                        {
                            var ret = complain.Create(ref errors, model.customerComplain);

                            #region
                            var data = new List<QC_COMPLAIN_NOTICE>();
                            var leader = cache_Q_bll.GetGroupleaders();
                            var group = leader.Where(p => p.INNERGROUPID == userGroupId);
                            foreach (var item in group)
                            {
                                data.Add(new QC_COMPLAIN_NOTICE()
                                {
                                    PKID = new SEQUENCES_BL().Seq_base_get(),
                                    INNERUSERID = item.INNERUSERID,
                                    EID = InnerUserHelper.Instance.GetEidByUserId(item.INNERUSERID).Value,
                                    TYPE = 0,
                                    CONTENT = "您的组员提交了投诉信息，请跟踪",
                                    CTIME = DateTime.Now,
                                    ISLOOK = 0,
                                    LOOKTIME = null,
                                    COMPLAINID = model.customerComplain.PKID
                                });
                            }

                            //查询是否需要通知合规人员
                            if (complaintDict.HGWARN == 1)
                            {
                                var users = cache_Q_bll.GetValue_Parameter(Model.Enum.Parameter.Sys_HG_Users);
                                if (!string.IsNullOrEmpty(users))
                                {
                                    var userArr = users.Split(',');
                                    foreach (var item in userArr)
                                    {
                                        data.Add(new QC_COMPLAIN_NOTICE()
                                        {
                                            PKID = new SEQUENCES_BL().Seq_base_get(),
                                            INNERUSERID = decimal.Parse(item),
                                            EID = InnerUserHelper.Instance.GetEidByUserId(decimal.Parse(item)).Value,
                                            TYPE = 0,
                                            CONTENT = "客服提交了投诉信息，请跟踪",
                                            CTIME = DateTime.Now,
                                            ISLOOK = 0,
                                            LOOKTIME = null,
                                            COMPLAINID = model.customerComplain.PKID
                                        });
                                    }
                                }
                            }

                            _complainNotice.AddList(data);
                            #endregion
                        }
                        catch (Exception xx)
                        {
                            LogHelper.Error("投诉记录添加到本地库异常：" + xx.ToString());
                        }
                        return JsonHandler.ManageMessage("提交成功", true);
                    }
                    else
                        return JsonHandler.ManageMessage("提交失败，请稍后重试或者联系管理员！", false);

                }
                //审核
                else if (tag == "flow")
                {
                    var serviceMemo = new QC_COMPLAIN_SERVICEMEMO
                    {
                        PKID = new SEQUENCES_BL().Seq_base_get(),
                        COMPLAINID = model.customerComplain.PKID,
                        CTIME = DateTime.Now,
                        INNERUSERID = UserId,
                        MEMO = memo,
                        MEMOID = memoId,
                        RECOMPLAINLEVEL = reComplainLevel,
                        RECORDID = recordId
                    };

                    var dto = new ComplainDetialDto
                    {
                        pkid = serviceMemo.PKID,
                        complainid = serviceMemo.COMPLAINID,
                        memoid = serviceMemo.MEMOID,
                        recomplainlevel = serviceMemo.RECOMPLAINLEVEL,
                        inneruserid = serviceMemo.INNERUSERID,
                        memo = serviceMemo.MEMO,
                        ctime = serviceMemo.CTIME,
                        recordid = serviceMemo.RECORDID
                    };
                    var url = cache_Q_bll.GetValue_Parameter(Parameter.Core_ZxdService_ComplainFlow);
                    var json = sHelper.createSignEncodingStr(dto.ToJson(), SecurityHelper.OrderClientIdKey);

                    var retmsg = Utility.PostData(url + "?" + json, Encoding.UTF8);
                    var retmessage = WebHelper.JsonHelper.JsonDivertToObj<retMsg>(retmsg);
                    if (retmessage.result)
                    {
                        try
                        {
                            qc_Complain_ServiceMemo_BL.Add(serviceMemo);
                            model.customerComplain.map_UTIME = DateTime.Now;
                            complain.Check(ref errors, model.customerComplain);

                            //if(model.customerComplain.COMPLAINLEVEL != reComplainLevel)
                            //{
                            //    //处理之后的等级不一样了，才重新打标签
                            //    #region 打标签
                            //    var mobile = res_ResourceMobile_BL.GetNumberByResId(model.customerComplain.RESID);
                            //    if (!string.IsNullOrEmpty(mobile))
                            //    {
                            //        var handelLabelUrl = cache_Q_bll.GetValue_Parameter("handelLabelUrl");
                            //        if (!string.IsNullOrEmpty(handelLabelUrl))
                            //        {
                            //            var rsp2 = Utility.HttpPostData(handelLabelUrl, "tags=0&deleteTags=0&appuserid=" + mobile, Encoding.UTF8);
                            //            var obj2 = JsonConvert.DeserializeAnonymousType(rsp2, new { ret = -1, message = string.Empty });
                            //            LogHelper.Info(obj2.ToJson());
                            //        }
                            //    }
                            //    #endregion
                            //}
                        }
                        catch (Exception xx)
                        {
                            LogHelper.Error("投诉过程记录添加到本地库异常：" + xx.ToString());
                        }
                        return JsonHandler.ManageMessage("提交成功", true);
                    }
                    else
                        return JsonHandler.ManageMessage("提交失败，请稍后重试或者联系管理员！", false);
                }
                else
                {
                    return JsonHandler.ManageMessage("参数错误！", false);
                }
            }
            else
            {
                return JsonHandler.ValidateFailMessage();
            }
        }
        #endregion

        #region 修改状态
        [AuthorizeRedirect(Roles = InitRights.CONST_投诉客户列表)]
        [HttpPost]
        public JsonResult FlagStatus(decimal id, decimal? status)
        {
            var cp = complain_Q.GetModel_CustomerComplain(id);
            if (cp == null)
            {
                return JsonHandler.ManageMessage("未找到数据，请重试！", false);
            }
            if (cp.STATUS == 1)
            {
                return JsonHandler.ManageMessage("该投诉已经解决，请确认！", false);
            }
            if (status.HasValue)
            {
                if (status.Value == 1)
                {
                    var flow = qc_Complain_ServiceMemo_BL.Get(p => p.COMPLAINID == cp.PKID);
                    if (flow == null)
                        return JsonHandler.ManageMessage("客服还没提交投诉过程，不能确认！", false);
                }
            }
            cp.STATUS = 0;
            if (status.HasValue)
            {
                cp.STATUS = status.Value;
            }

            var dto = new ComplainStatusDto
            {
                pkid = id,
                status = cp.STATUS
            };
            var url = cache_Q_bll.GetValue_Parameter(Parameter.Core_ZxdService_ComplainStatus);
            var json = sHelper.createSignEncodingStr(dto.ToJson(), SecurityHelper.OrderClientIdKey);

            var retmsg = Utility.PostData(url + "?" + json, Encoding.UTF8);
            var retmessage = WebHelper.JsonHelper.JsonDivertToObj<retMsg>(retmsg);
            if (retmessage.result)
            {
                try
                {
                    complain.Update(ref errors, cp);
                }
                catch (Exception xx)
                {
                    LogHelper.Error("投诉更新状态到本地库异常：" + xx.ToString());
                }
                return JsonHandler.ManageMessage("操作成功", true);
            }
            else
                return JsonHandler.ManageMessage("提交失败，请稍后重试或者联系管理员！", false);

        }
        #endregion

        #region 审核
        [HttpGet]
        public ActionResult Check(decimal id)
        {
            var model = new QC_CustomerComplain_Check_View();

            var customerComplain = complain_Q.GetModel_CustomerComplain(id);
            model.CustomerComplain = customerComplain;

            var serviceMemoView = new QC_COMPLAIN_SERVICEMEMO_VIEW
            {
                MemoList = new List<ORD_MemoQuery>(),
                RecordList = new List<CSVR_CALLRECORD>()
            };
            if (customerComplain.STATUS != -1)
            {
                var serviceMemo = qc_Complain_ServiceMemo_BL.Get(p => p.COMPLAINID.Value == customerComplain.PKID);

                if (serviceMemo != null)
                {
                    serviceMemoView.PKID = serviceMemo.PKID;
                    serviceMemoView.COMPLAINID = serviceMemo.COMPLAINID;
                    serviceMemoView.MEMOID = serviceMemo.MEMOID;
                    serviceMemoView.RECOMPLAINLEVEL = serviceMemo.RECOMPLAINLEVEL;
                    serviceMemoView.INNERUSERID = serviceMemo.INNERUSERID;
                    serviceMemoView.MEMO = serviceMemo.MEMO;
                    serviceMemoView.CTIME = serviceMemo.CTIME;
                    serviceMemoView.RECORDID = serviceMemo.RECORDID;

                    Pager pager = new Pager() { page = 1, rows = int.MaxValue };
                    var memoList = serviceMemoBiz_Q.GetList(ref pager, serviceMemo.MEMOID, null, null,null, 0, 0, null, new QueryUserComboDto(null, null, null, null));
                    serviceMemoView.MemoList = memoList;

                    var recordArr = serviceMemo.RECORDID.Split(new char[] { ',' }, StringSplitOptions.RemoveEmptyEntries).Select(decimal.Parse).ToList();
                    var recordList = CallRecord_BL.GetList(p => recordArr.Contains(p.RECORDID.Value)).ToList();

                    serviceMemoView.RecordList = recordList;
                }
            }

            model.ServiceMemo = serviceMemoView;

            return View(model);
        }

        #endregion

        #region 删除
        /// <summary>
        /// 删除数据
        /// </summary>
        /// <param name="pkid"></param>
        /// <returns></returns>
        [AuthorizeRedirect(InitRights.CONST_投诉客户列表)]
        public JsonResult Delete(string pkid)
        {
            if (string.IsNullOrWhiteSpace(pkid))
                return JsonHandler.ManageMessage("参数错误", false);
            bool result = complain.Delete(ref errors, Convert.ToDecimal(pkid));
            return JsonHandler.DeleteMessage(errors, result);
        }
        #endregion

        #region 导出
        //[AuthorizeToolBar(InitRights.CONST_客户列表, InitToolBar.CONST_Other1)]
        [AuthorizeRedirect(Roles = InitRights.CONST_投诉客户列表)]
        public FileResult Export( QueryUserComboDto usercomboDto)
        {
            string resid = Request["ResId"];
            string stime = Request["STime"];
            string etime = Request["ETime"];
            string fromType = Request["ComplainFromType"];
            string level = Request["ComplainLevel"];
            string groupId = Request["groupId"];
            decimal userId = Request["userId"].GetDecimal(0);
            decimal? status = null;
            if (!string.IsNullOrEmpty(Request["status"]))
            {
                status = decimal.Parse(Request["status"]);
            }

            DateTime? time1 = null;
            DateTime? time2 = null;

            if (!string.IsNullOrWhiteSpace(stime))
                time1 = Convert.ToDateTime(stime);
            if (!string.IsNullOrWhiteSpace(etime))
                time2 = Convert.ToDateTime(etime).AddDays(1);

            Pager pg = new Pager() { rows = int.MaxValue, page = 1 };
            string checkedFilds = PageRequest.GetQueryString("checkedFilds");
            string checkedTitle = PageRequest.GetQueryString("checkedTitles");
            var list = complain_Q.GetList_CustomerComplain(ref pg, resid, fromType, level, status, time1, time2, usercomboDto);
            foreach (var model in list)
            {
                if (model.customerComplain.SALESID > 0)
                {
                    model.GROUPNAME = InnerUserHelper.Instance.GetGroupName(InnerUserHelper.Instance.GetGroupId(model.customerComplain.SALESID));
                    model.SALESUSER = InnerUserHelper.Instance.GetEidAndTrueName(model.customerComplain.SALESID);
                }
                model.STATUSNAME = model.customerComplain.STATUS == 1 ? "已审核" : "未审核";
            }
            return File(ExcelHelper.ExportListModelToExcel<QC_CUSTOMERCOMPLAIN_Extend>(list, "投诉客户列表", 60000, checkedFilds, checkedTitle, null), "application/ms-excel", PageRequest.GetDlownLoadName("投诉客户列表.xls"));
        }
        #endregion

        #region 客户详细页跳转投诉明细查询
        public ActionResult Detail(string customerId)
        {
            var pager = new Pager() { page = 1, rows = 10 };
            var tableId = "tablist";
            var tab = new Table(tableId);
            tab.AddHeadCol("RESID", "", "客户ID");
            tab.AddHeadCol("CUSTOMERNAME", "", "客户姓名");
            tab.AddHeadCol("TRADECODE", "", "交易商代码 ");
            tab.AddHeadCol("REASON", "", "投诉内容");
            tab.AddHeadCol("LEVELNAME", "", "投诉级别", true);
            tab.AddHeadCol("FROMTYPENAME", "", "投诉来源", true);
            tab.AddHeadCol("STATUSNAME", "", "状态");
            tab.AddHeadCol("SALESUSER", "", "申请人");
            tab.AddHeadCol("CTIME", "", "投诉时间", true);
            tab.AddHeadRow();

            ViewBag.List = tab.GetTable() + Pagination.GetPage(pager, tableId, "5,8,10,15");
            ViewBag.CustomerId = customerId;
            return View();
        }

        public JsonResult GetDetailHtmlList(Pager pg, string columns)
        {
            string customerId = Request["customerId"];

            try
            {
                var list = complain_Q.GetList_CustomerComplainByCustomerId(ref pg, customerId);
                Table tb = new Table(columns, true);
                tb.gridPager = pg;

                foreach (var model in list)
                {
                    tb.AddCol(model.customerComplain.map_RESID);
                    tb.AddCol(model.CUSTOMERNAME);
                    tb.AddCol(model.customerComplain.map_TRADECODE);
                    tb.AddCol(model.customerComplain.map_REASON);
                    tb.AddCol(model.LEVELNAME);
                    tb.AddCol(model.FROMTYPENAME);
                    tb.AddCol(model.customerComplain.map_STATUS == 1 ? "已审核" : "未审核");
                    tb.AddCol(InnerUserHelper.Instance.GetEidAndTrueName(model.customerComplain.map_SALESID));
                    tb.AddCol(model.customerComplain.map_CTIME);
                    tb.AddRow();
                }
                var json = new
                {
                    totalPages = pg.totalPages,
                    totalRows = pg.totalRows,
                    rowsList = tb.GetRows()
                };
                return Json(json, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                LogHelper.Error("ComplainCustomerController【GetDetailHtmlList】:" + ex.Message + ex.StackTrace);
                return JsonHandler.ManageMessage(ex.Message, false);
            }
        }

        public FileResult ExportDetail()
        {
            string customerId = Request.QueryString["customerId"];

            Pager pg = new Pager() { rows = int.MaxValue, page = 1 };
            string checkedFilds = PageRequest.GetQueryString("checkedFilds");
            string checkedTitle = PageRequest.GetQueryString("checkedTitles");
            var list = complain_Q.GetList_CustomerComplainByCustomerId(ref pg, customerId);
            foreach (var model in list)
            {
                if (model.customerComplain.SALESID > 0)
                    model.SALESUSER = InnerUserHelper.Instance.GetEidAndTrueName(model.customerComplain.SALESID);
                model.STATUSNAME = model.customerComplain.STATUS == 1 ? "已审核" : "未审核";
            }
            return File(ExcelHelper.ExportListModelToExcel<QC_CUSTOMERCOMPLAIN_Extend>(list, "客户投诉明细", 60000, checkedFilds, checkedTitle, null), "application/ms-excel", PageRequest.GetDlownLoadName("客户投诉明细.xls"));
        }
        #endregion

        #region 选择服务工单
        public ActionResult ResServiceMemoIndex()
        {
            return View();
        }
        public JsonResult GetResServiceMemoList(Pager pager, string columns, string ResId, string MemoType, decimal? pageType, string IsValid)
        {
            List<ORD_MemoQuery> list = new List<ORD_MemoQuery>();
            #region 获取数据
            switch (Convert.ToInt32(MemoType))
            {
                case (int)WX.CRM.Model.Enum.EnumMemoType.服务工单:
                    list = ord_memo_Q.GetMemoListByResId(ref pager, ResId, WX.CRM.Model.Enum.EnumMemoType.服务工单, IsValid);
                    break;
                case (int)WX.CRM.Model.Enum.EnumMemoType.特殊订单:
                    list = ord_memo_Q.GetMemoListByResId(ref pager, ResId, WX.CRM.Model.Enum.EnumMemoType.特殊订单, IsValid);
                    break;
                case (int)WX.CRM.Model.Enum.EnumMemoType.销售工单:
                    list = ord_memo_Q.GetMemoListByResId(ref pager, ResId, WX.CRM.Model.Enum.EnumMemoType.销售工单, IsValid);
                    break;
                case (int)WX.CRM.Model.Enum.EnumMemoType.意向工单:
                    list = ord_memo_Q.GetMemoListByResId(ref pager, ResId, WX.CRM.Model.Enum.EnumMemoType.意向工单, IsValid);
                    break;
                case 7:
                    list = ord_memo_Q.GetAllMemoListByResId(int.MaxValue, ResId, IsValid);//获取所有工单
                    //list = redisFactory.LoadMemo(ResId, IsValid);
                    break;
            }
            #endregion

            ICACHE_Q ui = DataCacheHelper.GetCache();
            List<ORD_MEMOTYPE> memoTypeList = ui.GetList_MemoType(0);//缓存读取 工单大类数据
            List<ORD_MEMOSUBTYPE> memoSubTypeList = ui.GetList_MemoSubType(0);//缓存读取 获取所有工单小类数据
            List<ORD_MEMOSTYLE> styleList = DataCacheHelper.GetCache().GetList_MemoStyle();

            Dictionary<int, string> Memo_Type = OperationUtil.GetDicFromEnum<WX.CRM.Model.Enum.EnumMemoType>();
            ORD_MEMOTYPE memotype = null;
            ORD_MEMOSUBTYPE memosubType = null;

            var data = new List<ORD_MemoView>();
            foreach (var item in list)
            {
                memotype = memoTypeList.FirstOrDefault(m => m.TYPEID == item.MEMOTYPEID);
                memosubType = memoSubTypeList.FirstOrDefault(m => m.SUBTYPEID == item.MEMOSUBTYPEID);
                var memo = new ORD_MemoView(item.MEMOID, memotype == null ? string.Empty : memotype.TYPENAME, memosubType == null ? string.Empty : memosubType.TYPENAME, item.STRCONTENT, InnerUserHelper.Instance.EidAndName(item.INNERUSERID), item.CTIME.Value.ToString());
                data.Add(memo);
            }
            var json = new
            {
                total = pager.totalRows,
                rows = data
            };
            return Json(json, JsonRequestBehavior.AllowGet);
        }
        #endregion

        #region 投诉记录对应的服务工单列表
        public ActionResult ComplainServiceDetail(decimal complainId)
        {
            var tableId = "tablist";
            var tab = new Table(tableId);
            tab.AddHeadCol("MEMOID", "", "工单Id ", false);
            tab.AddHeadCol("RECOMPLAINLEVEL", "", "处理后等级", false);
            tab.AddHeadCol("MEMO", "", "处理结果 ", false);
            tab.AddHeadCol("INNERUSERID", "", "客服 ", false);
            tab.AddHeadCol("CTIME", "", "时间 ", false);
            tab.AddHeadCol("RECORDID", "", "录音ID", false);
            tab.AddHeadRow();
            Pager pager = new Pager();
            pager.page = 1;
            pager.rows = 500;
            var list = qc_Complain_ServiceMemo_BL.GetList(ref pager, complainId);
            foreach (var item in list)
            {
                tab.AddCol(item.serviceMemo.MEMOID);
                tab.AddCol(item.ComplainLevelName);
                tab.AddCol(item.serviceMemo.MEMO);
                tab.AddCol(InnerUserHelper.Instance.GetEidAndTrueName(item.serviceMemo.INNERUSERID));
                tab.AddCol(item.serviceMemo.CTIME);
                tab.AddCol(item.serviceMemo.RECORDID);
                tab.AddRow();
            }
            ViewBag.complainServiceMemoList = tab.GetTable();
            return View();
        }
        #endregion

        #region 选择录音
        public ActionResult HgRecord(string resid)
        {
            ViewBag.resid = resid;
            //Table tab = new WebHelper.Table("tablist");
            //tab.isCheckbox = true;
            //tab.AddHeadCol("RECORDID", "", "编号");
            //tab.AddHeadCol("RESID", "", "客户ID");
            //tab.AddHeadCol("CALLTYPE", "", "呼叫类型");
            //tab.AddHeadCol("SERVICENUMBER", "", "主叫号码");
            //tab.AddHeadCol("TELNUMBERLAST4", "", "被叫号码");
            //tab.AddHeadCol("TIMELENGTH", "", "时长（秒）");
            //tab.AddHeadCol("TIMESTART", "", "开始时间");
            //tab.AddHeadCol("SALESEID", "", "受理人");
            //tab.AddHeadRow();

            //ViewBag.gridTable = tab.GetHead();
            return View();
        }
        public JsonResult GetCsvrRecordList(string resid, string columns)
        {
            var resids = new List<string>();
            var reslist = res_Customer_Q_BL.GetListByResId(resid);
            if (reslist != null)
            {
                resids = reslist.Select(m => m.RESID).ToList();
            }

            var data = new List<ComplainView>();
            var list = CallRecord_BL.GetListByResIds(resids);
            if (list != null)
            {
                foreach (var item in list)
                {
                    var strIsTran = "";
                    if (item.ISTRAN.ToString() == "1")
                    {
                        strIsTran = "（转接）";
                    }
                    var callType = string.Empty;
                    var serviceNumber = string.Empty;
                    var telnumberLast4 = string.Empty;
                    if (item.CALLTYPE == 1)
                    {
                        callType = "呼出" + strIsTran;
                        serviceNumber = item.SERVICENUMBER;
                        telnumberLast4 = item.TELNUMBERLAST4;
                    }
                    else
                    {
                        callType = "呼入" + strIsTran;
                        serviceNumber = item.TELNUMBERLAST4;
                        telnumberLast4 = item.SERVICENUMBER;
                    }

                    data.Add(new ComplainView(item.RECORDID.ToString(), item.RESID, callType, serviceNumber, telnumberLast4, item.TIMELENGTH.ToString(), item.TIMESTART.ToString(), InnerUserHelper.Instance.GetEidAndTrueName(InnerUserHelper.Instance.GetUserIdByEid(item.SALESEID))));
                }
            }
            var json = new
            {
                rows = data
            };
            return Json(json, JsonRequestBehavior.AllowGet);

        }
        #endregion


        #region
        //public JsonResult SetTag(string evt, string resid)
        //{
        //    if (string.IsNullOrEmpty(evt) && string.IsNullOrEmpty(resid))
        //    {
        //        return Json(new { ret = false, message = "参数错误！" }, JsonRequestBehavior.AllowGet);
        //    }
        //    var mobile = res_ResourceMobile_BL.GetNumberByResId(resid);
        //    if (string.IsNullOrEmpty(mobile))
        //    {
        //        return Json(new { ret = false, message = "参数错误！" }, JsonRequestBehavior.AllowGet);
        //    }
        //    if (evt == "add")
        //    {
        //        //var userEnterUrl = cache_Q_bll.GetValue_Parameter("userEnterUrl");
        //        //if (string.IsNullOrEmpty(userEnterUrl))
        //        //{
        //        //    return Json(new { ret = false, message = "参数错误！" }, JsonRequestBehavior.AllowGet);
        //        //}
        //        //LogHelper.Info("url:" + userEnterUrl);
        //        //var rsp = Utility.HttpPostData(userEnterUrl, "mobile=" + mobile, Encoding.UTF8);
        //        //LogHelper.Info("rsp:" + rsp);
        //        //var obj = JsonConvert.DeserializeAnonymousType(rsp, new { ret = -1, message = string.Empty });
        //        //if (obj.ret == 0)
        //        //{
        //        //    LogHelper.Info("调用成功，开始调用写标签接口");
        //        //    var handelLabelUrl = cache_Q_bll.GetValue_Parameter("handelLabelUrl");
        //        //    if (string.IsNullOrEmpty(handelLabelUrl))
        //        //    {
        //        //        return Json(new { ret = false, message = "参数错误！" }, JsonRequestBehavior.AllowGet);
        //        //    }

        //        //    var rsp2 = Utility.HttpPostData(handelLabelUrl, "tags=0&appuserid=" + mobile, Encoding.UTF8);
        //        //    var obj2 = JsonConvert.DeserializeAnonymousType(rsp2, new { ret = -1, message = string.Empty });
        //        //    if (obj2.ret == 0)
        //        //    {
        //                var customerDetail = _customerDetail.Get(p => p.RESID == resid);
        //                if (customerDetail != null)
        //                {
        //                    customerDetail.SPECIALMEMO = "风险";
        //                    _customerDetail.Update(customerDetail);
        //                }
        //        //    }
        //        //    else
        //        //    {
        //        //        return Json(new { ret = false, message = "打标签失败！" }, JsonRequestBehavior.AllowGet);
        //        //    }
        //        //}
        //        //else
        //        //{
        //        //    return Json(new { ret = false, message = "已经注册过了！" }, JsonRequestBehavior.AllowGet);
        //        //}
        //    }
        //    else if (evt == "delete")
        //    {
        //        //var handelLabelUrl = cache_Q_bll.GetValue_Parameter("handelLabelUrl");
        //        //if (string.IsNullOrEmpty(handelLabelUrl))
        //        //{
        //        //    return Json(new { ret = false, message = "参数错误！" }, JsonRequestBehavior.AllowGet);
        //        //}

        //        //var rsp2 = Utility.HttpPostData(handelLabelUrl, "deleteTags=0&appuserid=" + mobile, Encoding.UTF8);
        //        //var obj2 = JsonConvert.DeserializeAnonymousType(rsp2, new { ret = -1, message = string.Empty });
        //        //if (obj2.ret == 0)
        //        //{
        //            var customerDetail = _customerDetail.Get(p => p.RESID == resid);
        //            if (customerDetail != null)
        //            {
        //                customerDetail.SPECIALMEMO = null;
        //                _customerDetail.Update(customerDetail);
        //            }
        //        //}
        //        //else
        //        //{
        //        //    return Json(new { ret = false, message = "打标签失败！" }, JsonRequestBehavior.AllowGet);
        //        //}
        //    }
        //    else
        //    {
        //        return Json(new { ret = false, message = "参数错误！" }, JsonRequestBehavior.AllowGet);
        //    }
        //    return Json(new { ret = true, message = "success" }, JsonRequestBehavior.AllowGet);
        //}
        #endregion

        private string GetComplainStatus(decimal status)
        {
            if (status == -1)
                return "未处理";
            else if (status == 0)
                return "处理中";
            else if (status == 1)
                return "已处理";
            else return "未知";
        }

        public class ComplainView
        {
            public ComplainView(string rECORDID, string rESID, string cALLTYPE, string sERVICENUMBER, string tELNUMBERLAST4, string tIMELENGTH, string tIMESTART, string sALESEID)
            {
                RECORDID = rECORDID;
                RESID = rESID;
                CALLTYPE = cALLTYPE;
                SERVICENUMBER = sERVICENUMBER;
                TELNUMBERLAST4 = tELNUMBERLAST4;
                TIMELENGTH = tIMELENGTH;
                TIMESTART = tIMESTART;
                SALESEID = sALESEID;
            }

            public string RECORDID { get; set; }
            public string RESID { get; set; }
            public string CALLTYPE { get; set; }
            public string SERVICENUMBER { get; set; }
            public string TELNUMBERLAST4 { get; set; }
            public string TIMELENGTH { get; set; }
            public string TIMESTART { get; set; }
            public string SALESEID { get; set; }
        }

        public class Tag
        {
            public int tagid { get; set; }
            public string starttime { get; set; }
            public string endtime { get; set; }
        }

    }
}