284 lines
13 KiB
Plaintext
284 lines
13 KiB
Plaintext
@model WX.CRM.Model.Entity.QC_CUSTOMERCOMPLAIN_Extend
|
||
@using WX.CRM.WebHelper
|
||
@Styles.Render("~/Content/data_grid_list.css")
|
||
|
||
@{
|
||
ViewBag.Title = "客户投诉列表修改";
|
||
Layout = "~/Views/Shared/_Index_LayoutEdit.cshtml";
|
||
}
|
||
<style type="text/css">
|
||
.complainInfo table{
|
||
|
||
}
|
||
.complainInfo table .td1 {
|
||
width: 200px;
|
||
color: red;
|
||
font-weight: bold;
|
||
font-size:30px;
|
||
padding-left:10px;
|
||
}
|
||
.complainInfo table .td2 {
|
||
width: 250px;
|
||
color: orange;
|
||
font-weight: bold;
|
||
font-size: 18px;
|
||
padding-left: 10px;
|
||
}
|
||
.complainInfo table .td3 {
|
||
width:500px;
|
||
color: blue;
|
||
font-weight: bold;
|
||
font-size: 15px;
|
||
padding-left: 10px;
|
||
}
|
||
.complainInfo table tr{
|
||
|
||
}
|
||
.complainInfo table tr td {
|
||
border-bottom: 1px solid #ccc;
|
||
}
|
||
.complainInfo table p{
|
||
height:30px;
|
||
line-height:30px;
|
||
}
|
||
</style>
|
||
<script type="text/javascript">
|
||
$(function () {
|
||
var contentData = [
|
||
{ "level": "QW01", "content": ["客户觉得自己上当了；", "客户反映虚假宣传，与预期不符；", "客户对服务不满意，要求尽快处理；", "客户情绪激动，爆粗口，很难沟通；", "行情大涨，出现亏损，对老师操作不满意；"]}
|
||
, { "level": "PT01", "content": ["不说原因，就是想退；", "没有资金了，要退款；", "不再做股票，要求退费；", "不及预期，要求解除合同；", "收益不理想，要申请退款；", "客户说自己要用钱，不准备操作了；", "家人不同意购买公司产品，要求退款；", "亏损严重，影响到生活，要求退出服务；", "对服务不认可，认为与营销不符，诉求退款；","服务不满意，觉得还不如自己操作的好，想要退款；"] }
|
||
, { "level": "YZ01", "content": ["客户年龄过大，超过 70 岁；", "身体不好，生病住院，急需用钱：", "借钱操作、套现信用卡，资金紧张等情形；", "和其它机构合作过，投诉过证监会，退过款；", "明确提出投诉有关部门，证监会、工商、报警、找律师、找维权；"] }
|
||
]
|
||
$("#btnSave").click(function () {
|
||
var memoId = $('#memoId').val();
|
||
var reComplainLevel = $('#reComplainLevel').val();
|
||
var memo = $('#memo').val();
|
||
var userIds = $("#userIds").val();
|
||
|
||
if (memoId === '' || memoId === 'undefined') {
|
||
$.messager.alert("警告", '服务单号不能为空', "error");
|
||
return;
|
||
}
|
||
if (reComplainLevel === '' || reComplainLevel === 'undefined') {
|
||
$.messager.alert("警告", '处理后投诉客户等级', "error");
|
||
return;
|
||
}
|
||
if (memo === '' || memo === 'undefined') {
|
||
$.messager.alert("警告", '处理结果不能为空', "error");
|
||
return;
|
||
}
|
||
var fromType = $("#customerComplain_map_FROMTYPE").val();
|
||
if (fromType == 1) {
|
||
var recordId = $("#recordId").val();
|
||
if (recordId == '') {
|
||
$.messager.alert("警告", '电话投诉，录音ID不能为空！', "error");
|
||
return;
|
||
}
|
||
}
|
||
if (userIds === '' || userIds === 'undefined') {
|
||
$.messager.alert("警告", '请选择要通知的员工', "error");
|
||
return;
|
||
}
|
||
if ($("#CreateForm").valid()) {
|
||
$.r_ajax({
|
||
url: "/Quality/ComplainCustomer/Add",
|
||
type: "Post",
|
||
data: $("#CreateForm").serialize(),
|
||
dataType: "json",
|
||
loading: true,
|
||
success: function (data) {
|
||
if (data.type == 1) {
|
||
window.parent.frameReturnByMes(data.message);
|
||
window.parent.frameReturnByReload(true);
|
||
window.parent.frameReturnByClose()
|
||
}
|
||
else {
|
||
window.parent.frameReturnByMes(data.message);
|
||
}
|
||
}
|
||
});
|
||
}
|
||
return false;
|
||
});
|
||
$("#customerComplain_map_COMPLAINLEVEL").change(function () {
|
||
for (var item in contentData) {
|
||
if (contentData[item].level == this.value) {
|
||
$("#content").empty();
|
||
$("#content").append("<option></option>")
|
||
for (var subItem in contentData[item].content) {
|
||
$("#content").append("<option value='" + contentData[item].content[subItem] + "'>" + contentData[item].content[subItem] + "</option>");
|
||
}
|
||
|
||
}
|
||
}
|
||
});
|
||
$("#customerComplain_map_COMPLAINLEVEL").change();
|
||
|
||
$("#customerComplain_map_FROMTYPE").change(function () {
|
||
//微信投诉
|
||
if (this.value == 2) {
|
||
$("#recordId").val('');
|
||
$("#recordIdTxt").val('');
|
||
$("#recordTr").hide();
|
||
}
|
||
else {
|
||
$("#recordTr").show();
|
||
}
|
||
});
|
||
});
|
||
function setcotnent(obj) {
|
||
$("#customerComplain_map_REASON").html(obj.value);
|
||
}
|
||
function ChooseRecord() {
|
||
$("#modalwindow").html(GetIframeHtml("/Quality/ComplainCustomer/HgRecord?ResId=@Model.customerComplain.map_RESID"));
|
||
$("#modalwindow").window({ title: '选择录音', width: 650, height: 500, iconCls: 'icon-add' }).window('open');
|
||
}
|
||
function ChooseUser() {
|
||
$("#modalwindow").html(GetIframeHtml("/html/SalesGroupDetails.html"));
|
||
$("#modalwindow").window({ title: '选择录音', width: 650, height: 500, iconCls: 'icon-add' }).window('open');
|
||
}
|
||
function selectRecord(recordId) {
|
||
//console.log(recordId);
|
||
if (recordId.indexOf(',') > -1) {
|
||
$.messager.alert("警告", '只能选择一条录音！', "error");
|
||
return;
|
||
}
|
||
$('#recordIdTxt').val(recordId);
|
||
$('#recordId').val(recordId);
|
||
}
|
||
function setUser(userTxt, userIds) {
|
||
$("#userTxt").val(userTxt);
|
||
$("#userIds").val(userIds);
|
||
}
|
||
</script>
|
||
|
||
<div class="mvctool bgb">
|
||
@Html.ToolButtonPlain("btnSave", "icon-save", "保存", false, "")
|
||
</div>
|
||
@using (Html.BeginForm("Add", "Parameter", null, FormMethod.Post, new { Id = "CreateForm" }))
|
||
{
|
||
@Html.ValidationSummary(true)
|
||
<table class="fromEditTable setTextWidth300" style="margin-bottom:0">
|
||
<tbody>
|
||
<tr>
|
||
<td>
|
||
@Html.LabelFor(m => m.customerComplain.map_RESID)
|
||
@Html.HiddenFor(m => m.customerComplain.map_PKID)
|
||
</td>
|
||
<td>
|
||
@Html.TextBoxFor(m => m.customerComplain.map_RESID)
|
||
</td>
|
||
<td>
|
||
@Html.ValidationMessageFor(m => m.customerComplain.map_RESID)
|
||
</td>
|
||
</tr>
|
||
<tr>
|
||
<td>
|
||
@Html.LabelFor(m => m.customerComplain.map_FROMTYPE)
|
||
</td>
|
||
<td>
|
||
@Html.DropDownListFor(m => m.customerComplain.map_FROMTYPE, new List<SelectListItem>() { new SelectListItem() { Text = "电话投诉", Value = "ComplainFromType01" }, new SelectListItem() { Text = "微信投诉", Value = "ComplainFromType02" } })
|
||
</td>
|
||
<td></td>
|
||
</tr>
|
||
<tr>
|
||
<td>
|
||
@Html.LabelFor(m => m.customerComplain.map_COMPLAINLEVEL)
|
||
</td>
|
||
<td>
|
||
@Html.DropDownListFor(m => m.customerComplain.map_COMPLAINLEVEL, new WX.CRM.WEB.Handler.ControlResource().GetComplainCustomerLevelList(0))
|
||
<select id="content" onchange="setcotnent(this)"></select>
|
||
</td>
|
||
<td>
|
||
</td>
|
||
</tr>
|
||
<tr>
|
||
<td>
|
||
@Html.LabelFor(m => m.customerComplain.map_REASON)
|
||
</td>
|
||
<td>
|
||
@Html.TextAreaFor(m => m.customerComplain.map_REASON)
|
||
</td>
|
||
<td>
|
||
@Html.ValidationMessageFor(m => m.customerComplain.map_REASON)
|
||
</td>
|
||
</tr>
|
||
<tr>
|
||
<td>选择通知人员：</td>
|
||
<td>
|
||
<input disabled id="userTxt" />
|
||
<input type="hidden" name="userIds" id="userIds" />
|
||
<input type="button" onclick="ChooseUser()" value="选择员工" />
|
||
</td>
|
||
<td></td>
|
||
</tr>
|
||
<tr id="recordTr">
|
||
<td>录音ID</td>
|
||
<td>
|
||
<input disabled id="recordIdTxt" />
|
||
<input type="hidden" name="recordId" id="recordId" />
|
||
<input type="button" onclick="ChooseRecord()" value="选择录音" />
|
||
</td>
|
||
<td></td>
|
||
</tr>
|
||
</tbody>
|
||
</table>
|
||
|
||
<div style="overflow:scroll; height:380px" class="complainInfo">
|
||
<table>
|
||
<tr>
|
||
<td class="td1">轻微风险客户</td>
|
||
<td class="td2">定义:抱怨收益或者服务，未提出退款。</td>
|
||
<td class="td3">
|
||
<p>相应的合规关键字、词、句：</p>
|
||
<p>1 客户觉得自己上当了；</p>
|
||
<p>2 客户反映虚假宣传，与预期不符；</p>
|
||
<p>3 客户对服务不满意，要求尽快处理；</p>
|
||
<p>4 客户情绪激动，爆粗口，很难沟通；</p>
|
||
<p>5 行情大涨，出现亏损，对老师操作不满意；</p>
|
||
</td>
|
||
</tr>
|
||
<tr>
|
||
<td class="td1">中度风险客户</td>
|
||
<td class="td2">定义：诉求退款</td>
|
||
<td class="td3">
|
||
<p>相应的合规关键字、词、句：</p>
|
||
<p>1 不说原因，就是想退；</p>
|
||
<p>2 没有资金了，要退款；</p>
|
||
<p>3 不再做股票，要求退费；</p>
|
||
<p>4 不及预期，要求解除合同；</p>
|
||
<p>5 收益不理想，要申请退款；</p>
|
||
<p>6 客户说自己要用钱，不准备操作了；</p>
|
||
<p>7 家人不同意购买公司产品，要求退款；</p>
|
||
<p>8 亏损严重，影响到生活，要求退出服务；</p>
|
||
<p>9 对服务不认可，认为与营销不符，诉求退款；</p>
|
||
<p>10 服务不满意，觉得还不如自己操作的好，想要退款；</p>
|
||
</td>
|
||
</tr>
|
||
<tr>
|
||
<td class="td1">高危风险客户</td>
|
||
<td class="td2">定义：诉求退款，有投诉风险，甚至想要赔偿。</td>
|
||
<td class="td3">
|
||
<p>相应的合规关键字、词、句：</p>
|
||
<p>(包括但不限于以下情形，销售人员在沟通过程中，</p>
|
||
<p>觉得客户风险不可控，也可标记为此类，及时提交有关人员处理。)</p>
|
||
<p>1 客户年龄过大，超过 70 岁；</p>
|
||
<p>2 身体不好，生病住院，急需用钱：</p>
|
||
<p>3 借钱操作、套现信用卡，资金紧张等情形；</p>
|
||
<p>4 和其它机构合作过，投诉过证监会，退过款。</p>
|
||
<p>5 明确提出投诉有关部门，证监会、工商、报警、找律师、找维权；</p>
|
||
<p>6 客户对收益、服务不满意，想要采取过激行为要求退款，</p>
|
||
<p>例如，炸公司、来公司跳楼、要求退款。</p>
|
||
</td>
|
||
</tr>
|
||
</table>
|
||
</div>
|
||
|
||
<div id="modalwindow" class="easyui-window" data-options="modal:true,closed:true,minimizable:false,shadow:false"></div> <div id="modalwindow" class="easyui-window" data-options="modal:true,closed:true,minimizable:false,shadow:false"></div>
|
||
}
|
||
|
||
<script>
|
||
function GetIframeHtml(src) {
|
||
return "<iframe width='100%' height='98%' scrolling='no' frameborder='0' src='" + src + "'></iframe>";
|
||
}
|
||
</script> |