493 lines
16 KiB
Plaintext
493 lines
16 KiB
Plaintext
@{
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/**/
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ViewBag.Title = "ComplaintInfo";
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Layout = "~/Views/Shared/_content.cshtml";
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}
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<script src="~/Scripts/jquery-1.10.2.min.js"></script>
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<script src="/Scripts/jquery.easyui.min.js" type="text/javascript"></script>
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<link href="/Content/themes/blue/easyui.css" rel="stylesheet" />
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<link href="/Content/Site.css" rel="stylesheet" />
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<script src="/Scripts/common.js"></script>
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<link href="/Content/data_grid_list.css" rel="stylesheet" />
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<script src="/Scripts/op/jquery.rewrite.js"></script>
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<link href="~/layui-v2.5.4/css/layui _up.css" rel="stylesheet" />
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<style>
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#tool-item {
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font-size: 18px;
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padding-left: 25px;
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display: flex;
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border-top: 1px solid #808080;
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border-bottom: 1px solid #808080;
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}
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#tool-item span {
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padding: 7px 14px;
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color: #3f3f3f;
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margin-top: 25px;
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cursor: pointer;
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background-color: #ededed;
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}
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.active {
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background-color: #50acff !important;
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color: #ffffff !important;
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}
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.com-list {
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display: none;
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}
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.complaintStatus {
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padding: 10px;
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}
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.layui-timeline-title {
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display: flex;
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font-size: 17px;
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/*font-weight:600;*/
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}
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.layui-timeline-title p {
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margin: 0px;
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padding: 0px 10px 0px 0px;
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}
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.showMsg {
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margin-left: 10px;
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color: aqua;
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cursor: pointer;
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}
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.keyword {
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color: #ff0000 !important;
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text-decoration: underline
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}
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.foot-tool {
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display: flex;
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justify-content: space-between;
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padding: 10px 0px;
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}
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.content {
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color: #3f3f3f;
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}
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.signtype {
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color: #000000;
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}
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.s0 {
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color: #ff0000 !important;
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}
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.s1, .source {
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color: #00b55a !important;
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}
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.s2, .ctime {
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color: #808080 !important;
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}
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.s3 {
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color: #9b9b9b !important;
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}
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#mytoolbar {
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margin: 10px;
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}
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.com-list {
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padding: 10px 35px;
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}
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#edit-btn {
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color: #000000;
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background-color: #ffffff;
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border: 1px solid #c7c7c7;
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border-radius: 5px;
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padding: 0px 15px;
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height: 30px;
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line-height: 30px;
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}
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.changeStatus {
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display: none;
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width: 500px;
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height: 500px;
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background-color: #ffffff;
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position: absolute;
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top: 130px;
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left: 90px;
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box-shadow: 2px 2px 6px #999;
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padding: 10px;
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border-radius: 5px;
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}
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.status-item p {
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padding: 5px;
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font-size: 20px;
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cursor: pointer;
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}
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.status-item .ck {
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background-color: #ffad4e;
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}
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.status-item .nck {
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background-color: #fff;
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color: #808080;
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}
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#status-content {
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width: 430px;
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height: 220px;
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}
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.scontentBox {
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display: flex;
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padding: 30px 10px;
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}
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#cSubmit {
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margin-left: 10%;
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background-color: #50acff !important;
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}
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</style>
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<div class="x-body">
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<div id="tool-item">
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<span v="fxjl" class="active">风险记录</span>
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<span v="gjqk">跟进情况</span>
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</div>
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<div id="mytoolbar">
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<div class="layui-inline complaintStatus">
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<span class="complaintInfoStatus"></span>
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</div>
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<button class="layui-btn" id="edit-btn">修改</button>
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</div>
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<div id="list-body">
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<div class="com-list fxjl-item" style="display:block;">
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<ul class="layui-timeline">
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</ul>
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</div>
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<div class="com-list gjqk-item">
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<ul class="layui-timeline2">
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</ul>
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</div>
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</div>
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<div class="changeStatus">
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<div class="status-item">
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<p v="0">待跟进</p>
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<p v="1">跟进中</p>
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<p v="2">已完结</p>
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<p v="3">待更进（已超时）</p>
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</div>
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<div class="scontentBox">
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<p>工单：</p>
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<textarea id="status-content"></textarea>
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</div>
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<input type="button" value="确认" id="cSubmit" class="layui-btn" />
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</div>
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</div>
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<script>
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var complaintLogId = '@ViewBag.complaintLogId';
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var eid = '@ViewBag.Eid';
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var ename = '@ViewBag.Uname';
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var apiPath = '@ViewBag.apiPath';
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var appid = '@ViewBag.Appid';
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var msgObj = [];
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var layer;
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layui.use(['table', 'form', 'layer'], function () {
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layer = layui.layer;
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});
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$(function () {
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queryData(complaintLogId);
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$("#tool-item span").click(function () {
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var v = $(this).attr("v");
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$("#tool-item span").removeClass("active");
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$(".com-list").hide();
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$("." + v + "-item").show();
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$(this).addClass("active");
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});
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//编辑
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$("#edit-btn").click(function (e) {
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e.stopPropagation();
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openStatusTip();
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//layui.use('layer', function () {
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// var layer = layui.layer;
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// winindex = layer.open({
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// title: '修改状态',
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// type: 2,
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// content: '/HgComplaint/ChangeStatus?udid=' + complaintLogId,
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// area: ['850px', '600px']
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// });
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//});
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});
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$("body:not(.changeStatus,#edit-btn)").click(function () {
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closeStatusTip();
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});
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$(".changeStatus").click(function (e) {
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e.stopPropagation();
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});
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//切换状态
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$(".status-item p").click(function () {
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var obj = $(this);
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if (!obj.hasClass('nck')) {
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chkStatus(obj.attr("v"));
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}
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});
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//提交修改状态
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$("#cSubmit").click(function () {
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var content = $("#status-content").val();
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var status = $(".status-item .ck").attr("v");
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if (content == "") {
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layer.msg("工单内容不能为空！");
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} else {
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var data = {
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id: complaintLogId,
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status: Number(status),
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content,
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eid,
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ename,
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};
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$.ajax({
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type: "Post",
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url: apiPath + '/Complaint/Status',
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data: JSON.stringify(data),
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dataType: "json",
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contentType: "application/json",
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headers: { appid},
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success: function (msg) {
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console.log(msg);
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if (msg.code == 0) {
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layer.msg("操作成功！");
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refresh();
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closeStatusTip();
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}
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else {
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layer.msg(msg.message);
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}
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},
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error: function () {
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layer.msg('创建失败！', { icon: 2 });
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}
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});
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}
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});
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});
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function refresh() {
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layer.closeAll();
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queryData();
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}
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function queryData() {
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var url = apiPath + '/Complaint/Detail?id=' + complaintLogId;
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$.ajax({
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method: 'get',
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url: url,
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success: function (res) {
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console.log(res);
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if (res.code == 0) {
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var d = res.data;
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$(".layui-timeline *").remove();
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$(".layui-timeline2 *").remove();
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//状态
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$(".complaintInfoStatus").append(getStatus(d.status));
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//风险记录
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var item_h = "";
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$.each(d.complaintLogDetails, function (i, e) {
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var fullContent = e.content;
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if (e.keywords) {
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var kw = e.keywords.split(';');
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$.each(kw, function (i, e) {
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fullContent = fullContent.replace(e, "<a class='keyword'>" + e + "</a>");
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});
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}
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item_h += '<li class="layui-timeline-item">';
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item_h += '<i class="layui-icon layui-timeline-axis"></i>';
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item_h += '<div class="layui-timeline-content layui-text">';
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item_h += '<div class="layui-timeline-title">';
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item_h += '<p class="signtype">' + e.signTypeStr + '</p>';
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item_h += '<p class="source">' + e.sourceStr + '</p>';
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item_h += '<p class="ctime">' + e.ctime + '</p>';
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item_h += '</div>';
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item_h += '<p class="content">' + fullContent + '</p>';
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item_h += '<div class="foot-tool">';
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if (e.internalNickname && e.deptname) {
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item_h += '<p>' + e.signWayStr + ':(' + e.deptname +', '+ e.internalNickname+')</p>';
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} else {
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item_h += '<p>' + e.signWayStr + '</p>';
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}
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if (e.msgid != '' && e.msgid) {
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msgObj.push(e);
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item_h += '<a class="showMsg" onclick="showMsgLog(\'' + e.msgid + '\')">查看聊天记录</a>';
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}
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item_h += '</div>';
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item_h += '</div>';
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item_h += '</li>';
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});
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$(".layui-timeline").append(item_h);
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//跟进记录
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var item_ht = "";
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$.each(d.complaintFollowDetails, function (i, e) {
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item_ht += '<li class="layui-timeline-item">';
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item_ht += '<i class="layui-icon layui-timeline-axis"></i>';
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item_ht += '<div class="layui-timeline-content layui-text">';
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item_ht += '<div class="layui-timeline-title">';
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item_ht += '<p class="signtype">' + replaceStatus(e.title) + '</p>';
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item_ht += '<p class="ctime">' + e.ctime + '</p>';
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item_ht += '</div>';
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item_ht += '<p class="content">' + e.content + '</p>';
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item_ht += '<div class="foot-tool">';
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if (e.deptname && e.eid) {
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item_ht += '<p>' + e.deptname+ ', ' + e.ename + '(' + e.eid + ')</p>';
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} else {
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item_ht += '<p>' + e.ename + '</p>';
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}
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item_ht += '</div>';
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item_ht += '</div>';
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item_ht += '</li>';
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});
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$(".layui-timeline2").append(item_ht);
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} else {
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layer.msg(res.message, { icon: 2 });
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}
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},
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error: function () {
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layer.msg('操作失败！', { icon: 2 });
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}
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})
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}
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function showMsgLog(msgid) {
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var data = findOne(msgid);
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var ctime = new Date(data.ctime);
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var sdate = dateTimeToString(new Date(ctime.setDate(ctime.getDate() - 1)));
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var edate = data.ctime;
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var cinfigurl = "@Html.Raw(ViewBag.WwMessage_Url)";
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var eid = "@ViewBag.eid";
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var urlSplit = cinfigurl.split('$');
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var firstUrl = "http://183.6.86.112:8082";
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$(urlSplit).each(function (a, url) {
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if (url.indexOf("|") > -1) {//分内外网
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var ssw = window.location.href;
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if (ssw.indexOf("192.168.") > -1 || ssw.indexOf("localhost") > -1) {//内网无疑
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newURL = url.split('|')[0];
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} else {
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newURL = url.split('|')[1];
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}
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} else {
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newURL = url;
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}
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if (a == 0) {
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firstUrl = newURL;
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}
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});
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$.ajax({
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url: "/Csvr/CustomerUC/GetExt_flag",
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type: "Post",
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data: { },
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dataType: "json",
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loading: true,
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success: function (rep) {
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if (rep.result) {
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debugger
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if (rep.retmsg != null && rep.retmsg.length > 0) {
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var url = firstUrl + "/Admin/OutHHuser/MessageDetial?isgroup=false&IsHg=True";
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url += "&corp=" + data.appid;
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url += "&customer=" + data.appuserid;
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url += "&userid=" + data.internalAppuserid;
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url += "&dStime=" + sdate;
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url += "&dEtime=" + edate;
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url += "&msgid=" + msgid;
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url += "&nickname=" + data.nickname;
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url += "&uname=" + data.internalNickname;
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url += "&newKey=" + data.keywords;
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var ext_flag = rep.retmsg;
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url += "&ext_flag=" + ext_flag;
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url += "&eid=" + eid;
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}
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layer.open({
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title: '查看聊天记录',
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type: 2,
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content: url,
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area: ['80%', '80%']
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});
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}
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else {
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alert("失败了！");
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}
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}
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});
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}
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function dateTimeToString(date) {
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var y = date.getFullYear();
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var M = date.getMonth() + 1;
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var d = date.getDate();
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var H = date.getHours();
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var m = date.getMinutes();
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var s = date.getSeconds();
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return y + '-' + (M < 10 ? ('0' + M) : M) + '-' + (d < 10 ? ('0' + d) : d) + " " + (H < 10 ? ('0' + H) : H) + ":" + (m < 10 ? ('0' + m) : m) + ":" + (s < 10 ? ('0' + s) : s);
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}
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function findOne(msgid) {
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var res = {};
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$.each(msgObj, function (i,e) {
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if (e.msgid == msgid) {
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res = e;
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}
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});
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return res;
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}
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function getStatus(statusInter) {
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nckStatus(statusInter);
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switch (statusInter) {
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case 0:
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chkStatus(0);
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return "<a class='s0'>待跟进</a>";
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case 1:
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chkStatus(1);
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return "<a class='s1'>跟进中</a>";
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case 2:
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chkStatus(2);
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return "<a class='s2'>已完结</a>";
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case 3:
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chkStatus(3);
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return "<a class='s3'>待跟进已超时</a>";
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default:
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return "";
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}
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}
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function replaceStatus(title) {
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return title.replace("【待跟进】", "【<a class='s0'>待跟进</a>】")
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.replace("跟进中", "<a class='s1'>跟进中</a>")
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.replace("已完结", "<a class='s2'>已完结</a>")
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.replace("待跟进已超时", "<a class='s3'>待跟进已超时</a>")
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.replace("待跟进(已超时)", "<a class='s3'>待跟进(已超时)</a>");
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}
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function openStatusTip() {
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$(".changeStatus").show();
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}
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function closeStatusTip() {
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$(".changeStatus").hide();
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}
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function nckStatus(maxv) {
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maxv--;
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while (maxv >= 0) {
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$(".status-item p[v='" + maxv + "']").addClass("nck");
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maxv--;
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}
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}
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function chkStatus(v) {
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$(".status-item p").removeClass("ck");
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$(".status-item p[v='" + v + "']").addClass("ck");
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}
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</script> |