146 lines
4.2 KiB
C#
146 lines
4.2 KiB
C#
using System;
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using System.Collections.Generic;
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using System.Linq;
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using System.Text;
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using System.Threading.Tasks;
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namespace Hg.Complaint.Domain.Impl
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{
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public interface IComplaintDomain : IScopedDependency
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{
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/// <summary>
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/// 分析消极消息
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/// </summary>
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/// <param name="dto"></param>
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/// <returns></returns>
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Task<bool> AnalyseNegativeMessage(NegativeMessageDto dto);
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/// <summary>
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/// 申请投诉
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/// </summary>
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/// <param name="dto"></param>
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/// <returns></returns>
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Task<bool> ApplyComplaint(ApplyComplaintDto dto);
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/// <summary>
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/// 分析投诉日志
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/// </summary>
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/// <param name="messageDto"></param>
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/// <returns></returns>
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Task AnalyseComplaintLog(ComplaintLogMessageDto messageDto);
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/// <summary>
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/// 获取队列数量
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/// </summary>
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/// <returns></returns>
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Task<long> GetQueue();
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/// <summary>
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/// 消费单个队列对象
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/// </summary>
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/// <returns></returns>
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Task<ComplaintLogMessageDto> DequeueQueue();
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/// <summary>
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/// 获取队列信息
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/// </summary>
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/// <returns></returns>
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Task<List<ComplaintLogMessageDto>> GetQueues();
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/// <summary>
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/// 分页
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/// </summary>
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/// <param name="dto"></param>
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/// <param name="appid"></param>
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/// <returns></returns>
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Task<PageResult<ComplaintDto>> GetPage(SearchComplaintDto dto, string? appid);
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/// <summary>
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/// 重新发起队列
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/// </summary>
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/// <returns></returns>
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Task<List<ComplaintLogMessageDto>> SyncQueue();
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/// <summary>
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/// 获取投诉详情
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/// </summary>
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/// <param name="id"></param>
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/// <returns></returns>
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Task<ComplaintDetailDto> GetComplaintDetail(int id);
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/// <summary>
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/// 根据资源id和业务线获取投诉详情
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/// </summary>
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/// <param name="resid"></param>
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/// <param name="deptid"></param>
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/// <returns></returns>
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Task<ComplaintDetailDto> GetComplaintDetail(string? resid, int? deptid);
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/// <summary>
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/// 根据appid和业务线获取投诉详情
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/// </summary>
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/// <param name="appid"></param>
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/// <param name="appuserid"></param>
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/// <param name="deptid"></param>
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/// <returns></returns>
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Task<ComplaintDetailDto> GetComplaintDetail(string? appid, string? appuserid, int? deptid);
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/// <summary>
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/// 更新投诉状态
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/// </summary>
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/// <param name="dto"></param>
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/// <param name="appid"></param>
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/// <returns></returns>
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Task<bool> UpdateComplaintStatus(UpdateComplaintStatusDto dto, string? appid);
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/// <summary>
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/// 获取跟进状态
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/// </summary>
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/// <param name="udid"></param>
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/// <returns></returns>
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Task<ComplainStatusModel> GetComplaintStatus(int udid);
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/// <summary>
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/// 标记用户
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/// </summary>
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/// <param name="dto"></param>
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/// <returns></returns>
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Task<bool> MarkCustomer(MarkCustomerDto dto);
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/// <summary>
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/// 初始化处理过期未处理投诉
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/// </summary>
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/// <returns></returns>
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Task InitOverdueComplaint();
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/// <summary>
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/// 处理过期未处理投诉
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/// </summary>
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/// <returns></returns>
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Task OverdueComplaint();
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/// <summary>
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/// 刷新resid
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/// </summary>
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/// <returns></returns>
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Task SyncResid();
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/// <summary>
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/// 批量分配客户给客服
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/// </summary>
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/// <param name="dto"></param>
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/// <param name="appid"></param>
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/// <returns></returns>
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Task<bool> BatchAssignComplaint(BatchAssignComplaintDto dto, string? appid);
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/// <summary>
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///
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/// </summary>
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/// <param name="dto"></param>
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/// <returns></returns>
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Task<bool> MarkTrolls(MarkTrollsDto dto);
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Task<int> ComplaintLabel(string resId);
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}
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} |