890 lines
31 KiB
C#
890 lines
31 KiB
C#
using Core.Web.App_Start;
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using Core.Web.WebHelper;
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using CRM.Core.BLL;
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using CRM.Core.BLL.Application.B;
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using CRM.Core.BLL.Application.Bill;
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using CRM.Core.BLL.BlackNumber;
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using CRM.Core.BLL.Res;
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using CRM.Core.BLL.Util;
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using CRM.Core.BLL.Wx;
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using CRM.Core.Common.Layui;
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using CRM.Core.Common.WebHelper;
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using CRM.Core.DTO;
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using CRM.Core.DTO.Bill;
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using CRM.Core.Model.Entity;
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using CRM.Core.Model.Enum;
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using Newtonsoft.Json;
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using System;
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using System.Collections.Generic;
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using System.Data;
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using System.Linq;
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using System.Text;
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using System.Web;
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using System.Web.Helpers;
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using System.Web.Mvc;
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using WX.CRM.Common;
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using WX.CRM.Common.Employee;
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using WX.CRM.WebHelper;
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using static NPOI.HSSF.Util.HSSFColor;
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namespace Core.Web.Controllers
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{
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public class InComplaintController : BaseController
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{
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private CACHE_BL cache_BL = new CACHE_BL();
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private RES_CUSTOMER_BL res_Customer_BL = new RES_CUSTOMER_BL();
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private BlackNumber_BL blackNumber_BL = new BlackNumber_BL();
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private WX_SZZYORDER_BL _order = new WX_SZZYORDER_BL();
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public readonly string webapi = "";
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public InComplaintController()
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{
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webapi = cache_BL.GetValue_Parameter(Parameter.Hg_Core_WebApi);
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//webapi = "https://localhost:7090";
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}
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[HttpGet]
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[AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, true)]
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public ActionResult Index()
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{
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ViewBag.rightCode = RightsConfig.CONST_内部投诉列表;
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ViewBag.eid = Eid;
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ViewBag.userName = UserName;
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ViewBag.File_Server = cache_BL.GetValue_Parameter("File_Server");
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var deptments = cache_BL.GetDeptments();
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ViewBag.companyList = deptments;
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ViewBag.webapi = webapi;
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ViewBag.hgServiceHost = cache_BL.GetValue_Parameter("HgCrm_ServiceHost");
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return View();
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}
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[HttpGet]
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[AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
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public JsonResult InComplaintHtml(Laypage pager, SearchInComplaintDto dto)
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{
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var url = $"{webapi}/api/InComplaint/page";
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var para = $"Deptid={dto.Deptid}&Orderid={dto.Orderid}&Channel={dto.Channel}&PersonType={dto.PersonType}" +
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$"&Reason={dto.Reason}&Resid={dto.Resid}&UMID={dto.UMID}&CreaetOrUpdateUser={dto.CreaetOrUpdateUser}" +
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$"&BusinessStatus={dto.BusinessStatus}&Cname={dto.Cname}&ComplaintId={dto.ComplaintId}" +
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$"&DateType={dto.DateType}&DueStatus={dto.DueStatus}&Eid={dto.Eid}&RefundStatus={dto.RefundStatus}" +
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$"&InComplaintChannel={dto.InComplaintChannel}&InComplaintStatus={dto.InComplaintStatus}" +
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$"&DateFrom={dto.DateFrom}&DateTo={dto.DateTo}&PageIndex={pager.page}&PageSize={pager.limit}";
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var result = Utility.GetData(url, para, Encoding.UTF8);
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var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<WX.CRM.Common.StockHelper.PageResult<InComplaintDto>>>(result);
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return Json(data, JsonRequestBehavior.AllowGet);
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}
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[HttpGet]
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[AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, true)]
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public ActionResult InComplaintEdit(int? id = null, bool read = false)
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{
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var model = new InComplaintDto();
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model.inComplaintDateStr = DateTime.Now.ToString("yyyy-MM-dd");
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if (id != null)
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{
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var url = $"{webapi}/api/InComplaint";
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var para = $"id={id}";
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var result = Utility.GetData(url, para, Encoding.UTF8);
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var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<InComplaintDto>>(result);
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model = data.data;
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}
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ViewBag.id = id;
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ViewBag.rightCode = RightsConfig.CONST_内部投诉列表;
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ViewBag.eid = Eid;
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ViewBag.userName = UserName;
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ViewBag.File_Server = cache_BL.GetValue_Parameter("File_Server");
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ViewBag.Readonly = read;
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var deptments = cache_BL.GetDeptments();
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ViewBag.companyList = deptments;
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return View(model);
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}
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[HttpGet]
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[AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, true)]
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public ActionResult InComplaintFollowUp(int? id = null)
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{
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ViewBag.id = id;
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ViewBag.rightCode = RightsConfig.CONST_内部投诉列表;
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ViewBag.eid = Eid;
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ViewBag.userName = UserName;
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return View();
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}
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[HttpGet]
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[AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, true)]
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public ActionResult InComplaintFollowUpEdit(int? id = null)
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{
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ViewBag.id = id;
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ViewBag.rightCode = RightsConfig.CONST_内部投诉列表;
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ViewBag.eid = Eid;
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ViewBag.userName = UserName;
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return View();
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}
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[HttpGet]
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[AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, true)]
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public ActionResult InComplaintRestoreEdit(int? id = null, bool read = false)
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{
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var model = new InComplaintRestoreDto();
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if (id != null)
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{
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var url = $"{webapi}/api/InComplaint/Restore";
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var para = $"id={id}";
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var result = Utility.GetData(url, para, Encoding.UTF8);
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var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<InComplaintRestoreDto>>(result);
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model = data.data;
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}
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ViewBag.id = id;
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ViewBag.rightCode = RightsConfig.CONST_内部投诉列表;
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ViewBag.eid = Eid;
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ViewBag.userName = UserName;
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ViewBag.File_Server = cache_BL.GetValue_Parameter("File_Server");
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ViewBag.Readonly = read;
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return View(model);
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}
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[HttpGet]
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[AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
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public JsonResult InComplaintFollowUpHtml(int? id = null)
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{
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var url = $"{webapi}/api/InComplaint/FollowUp";
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var para = $"id={id}";
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var result = Utility.GetData(url, para, Encoding.UTF8);
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var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<OutComlpaintFollowUpDto>>(result);
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return Json(data, JsonRequestBehavior.AllowGet);
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}
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[HttpGet]
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[AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
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public JsonResult GetComplaintCustomerInfo(string resid)
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{
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//var webapi = cache_BL.GetValue_Parameter(Parameter.Hg_Core_WebApi); // 旧地址
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//webapi = "https://localhost:7090"; // 旧本地测试地址
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//var webapi = "https://localhost:7151"; // 新本地测试地址
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//var webapi = cache_BL.GetValue_Parameter(Parameter.Hg_Internal_WebApi); //新地址
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//var url = $"{webapi}/api/Customer/details"; // 新地址拼接
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var url = $"{webapi}/api/InComplaint/customerInfo"; // 旧地址拼接
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var para = $"resid={resid}";
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var result = Utility.GetData(url, para, Encoding.UTF8);
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var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<ComplaintCustomerInfoDto>>(result);
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//if (data.code == 0)
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//{
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// var orderStatus = new List<string> { "200", "220", "205", "80", "90" };
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// foreach (var dept in data.data.deptInfos)
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// {
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// var order = _order.GetList(x => x.companycode == dept.companycode && x.RESID == resid && orderStatus.Contains(x.ORDERSTATUS), x => x.CTIME);
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// dept.eid = order.FirstOrDefault()?.eid;
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// }
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//}
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return Json(data, JsonRequestBehavior.AllowGet);
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}
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[HttpPost]
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[AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
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public JsonResult Create(CreateInComplaintDto dto)
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{
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try
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{
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var url = $"{webapi}/api/InComplaint";
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var result = Utility.PostAjaxData(url, dto.ToJson(), Encoding.UTF8);
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var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.HGApiResult<bool>>(result);
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//if (data.code == 0)
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//{
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// //将客户添加到黑名单
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// List<RES_CUSTOMER> list = res_Customer_BL.GetList_CustomerByResid(dto.Resid);
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// list = list.Where(m => m.RESID == dto.Resid || m.CUSTOMERID == dto.Resid).ToList();
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// var blackModels = new List<CSVR_BLACKNUMBER>();
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// foreach (var item in list)
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// {
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// var blackCustomer = blackNumber_BL.GetByResId(dto.Resid, "F");
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// if (blackCustomer == null)
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// {
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// CSVR_BLACKNUMBER model = new CSVR_BLACKNUMBER();
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// model.RESID = item.RESID;
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// model.BLACKTYPE = "F";
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// model.REASON = "系统自动添加（内诉客户）";
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// model.CTIME = DateTime.Now;
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// model.CREATEUSER = UserId;
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// model.CREATEUSERNAME = Eid + "-" + UserName;
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// model.DeptChannel = "-1";
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// model.ChannelName = "全事业部";
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// blackModels.Add(model);
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// }
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// }
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// if(blackModels.Any())
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// blackNumber_BL.CreateEntities(blackModels);
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//}
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return Json(data, JsonRequestBehavior.AllowGet);
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}
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catch (Exception ex)
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{
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LogHelper.Error("InComplaint_Create:" + ex.StackTrace + ";" + ex.Message);
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return Json(new ApiResult { code = -1, message = ex.Message }, JsonRequestBehavior.AllowGet);
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}
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}
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[HttpPost]
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[AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
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public JsonResult Update(UpdateInComplaintDto dto)
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{
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var url = $"{webapi}/api/InComplaint/update";
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var result = Utility.PostAjaxData(url, dto.ToJson(), Encoding.UTF8);
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var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<bool>>(result);
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return Json(data, JsonRequestBehavior.AllowGet);
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}
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[HttpPost]
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[AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
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public JsonResult CreateInComplaintRestore(CreateInComplaintRestoreDto dto)
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{
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var url = $"{webapi}/api/InComplaint/Restore";
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dto.RestoreType = 2;
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var result = Utility.PostAjaxData(url, dto.ToJson(), Encoding.UTF8);
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var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<bool>>(result);
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return Json(data, JsonRequestBehavior.AllowGet);
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}
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[HttpPost]
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[AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
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public JsonResult UpdateInComplaintStatus(UpdateInComplaintStatusDto dto)
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{
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var url = $"{webapi}/api/InComplaint/Status";
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var result = Utility.PostAjaxData(url, dto.ToJson(), Encoding.UTF8);
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var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<bool>>(result);
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return Json(data, JsonRequestBehavior.AllowGet);
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}
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[HttpGet]
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[AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
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public JsonResult GetInComplaintRestore(int? id)
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{
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var url = $"{webapi}/api/InComplaint/Restore";
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var para = $"id={id}";
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var result = Utility.GetData(url, para, Encoding.UTF8);
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var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<InComplaintRestoreDto>>(result);
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return Json(data, JsonRequestBehavior.AllowGet);
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}
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[HttpPost]
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[AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
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public JsonResult CreateOutComlpaintFollowUp(CreateInComplaintFollowUpDto dto)
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{
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var url = $"{webapi}/api/InComplaint/FollowUp";
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var result = Utility.PostAjaxData(url, dto.ToJson(), Encoding.UTF8);
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var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<bool>>(result);
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return Json(data, JsonRequestBehavior.AllowGet);
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}
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[HttpPost]
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[AuthorizeRedirect(RightsConfig.CONST_内部投诉列表, ToolBarConfig.CONST_NotButton, false)]
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public JsonResult UpdateOutComlpaintFollowUp(CreateInComplaintFollowUpDto dto)
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{
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var url = $"{webapi}/api/InComplaint/UpdateFollowUp";
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var result = Utility.PostAjaxData(url, dto.ToJson(), Encoding.UTF8);
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var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<bool>>(result);
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return Json(data, JsonRequestBehavior.AllowGet);
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}
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[HttpGet]
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[AuthorizeRedirect(RightsConfig.CONST_外部投诉列表, ToolBarConfig.CONST_Export, false)]
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public FileResult ExportData(string param)
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{
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var url = $"{webapi}/api/InComplaint/page";
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var dto = Utility.ToObject<SearchInComplaintDto>(param);
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var para = $"Deptid={dto.Deptid}&Orderid={dto.Orderid}" +
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$"&Reason={dto.Reason}&Resid={dto.Resid}&CreaetOrUpdateUser={dto.CreaetOrUpdateUser}" +
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$"&BusinessStatus={dto.BusinessStatus}&Cname={dto.Cname}&ComplaintId={dto.ComplaintId}" +
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$"&DateType={dto.DateType}&DueStatus={dto.DueStatus}&Eid={dto.Eid}&RefundStatus={dto.RefundStatus}" +
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$"&InComplaintChannel={dto.InComplaintChannel}&InComplaintStatus={dto.InComplaintStatus}" +
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$"&DateFrom={dto.DateFrom}&DateTo={dto.DateTo}&PageIndex=1&PageSize=100000";
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var result = Utility.GetData(url, para, Encoding.UTF8);
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var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<WX.CRM.Common.StockHelper.PageResult<InComplaintDto>>>(result);
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string checkedFilds = Server.UrlDecode(Request.Cookies["checkedFilds"].Value);
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string checkedTitle = Server.UrlDecode(Request.Cookies["checkedTitles"].Value);
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Request.Cookies.Remove("checkedFilds");//用完后删除cookies
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Request.Cookies.Remove("checkedTitles");//用完后删除cookies
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String file = string.Format("内部投诉列表{0}.xls", DateTime.Now.ToLocalTime().ToString("yyyyMMddHHmmssfffff"));
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return File(ExcelHelper.ExportListModelToExcel<InComplaintDto>(data.data.Data.ToList(), "sheet", 30000, checkedFilds, checkedTitle, DataFormart), "application/ms-excel", file);
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}
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public string DataFormart(string key, object value)
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{
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string formartValue = string.Empty;
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switch (key)
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{
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case "inComplaintChannelList":
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case "reasonList":
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case "orderList":
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case "priceList":
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case "products":
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case "orderIds":
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case "arrivalPays":
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case "arrivalStatus":
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formartValue = string.Join("\n", Utility.ToObject<List<string>>(Utility.ToJson(value)));
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break;
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case "oTimes":
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formartValue = string.Join(",", Utility.ToObject<List<string>>(Utility.ToJson(value)));
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break;
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default: formartValue = string.Format("{0}", value); break;
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}
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return formartValue;
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}
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[HttpPost]
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public JsonResult Import()
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{
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var file = Request.Files[0];
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var dt = new DataTable();
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dt = ExcelToDataTable(file);
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var importDtos = new List<InComplaintImportDto>();
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foreach (DataRow item in dt.Rows)
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{
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DateTime d = DateTime.Now;
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if (!DateTime.TryParse(item[2].ToString(), out d))
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{
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d = DateTime.ParseExact(item[2].ToString(), "dd-M月-yyyy", System.Globalization.CultureInfo.InvariantCulture);
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}
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var importDto = new InComplaintImportDto()
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{
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DeptName = item[1].ToString(),
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ComplaintDate = d,
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ComplaintChannel = item[3].ToString(),
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Cname = item[4].ToString(),
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Resid = item[5].ToString(),
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Content = item[6].ToString(),
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Reasons = item[7].ToString(),
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DueResult = item[8].ToString(),
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ComplaintStatus = item[9].ToString(),
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Remark = item[11].ToString(),
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};
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importDtos.Add(importDto);
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}
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var url = $"{webapi}/api/InComplaint/Import";
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var result = Utility.PostAjaxData(url, importDtos.ToJson(), Encoding.UTF8);
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var data = JsonConvert.DeserializeObject<WX.CRM.Common.Employee.ApiResult<bool>>(result);
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return Json(data, JsonRequestBehavior.AllowGet);
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}
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[HttpPost]
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public JsonResult GetSalesLeadUrl(string appid, string appuserid)
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{
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var sHelper = new SecurityHelper();
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var ext_flag = DateTimeTool.ConvertDateTimeLong(DateTime.Now);
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var model = JsonConvert.SerializeObject(new { appid = appid, appuserid = appuserid, eid = Eid.ToString(), ext_flag = ext_flag });
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var content = sHelper.encyptData("WX_EXT", model);
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var url = "http://sc.soft.dn8188.com/dev.html?content=" + content + "&clientid=WK_EXT";
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return Json(new { result = true, message = "succed", retmsg = url }, JsonRequestBehavior.AllowGet);
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}
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public JsonResult GetExt_flag()
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{
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var startTime = TimeZone.CurrentTimeZone.ToLocalTime(new System.DateTime(1970, 1, 1));
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var ext_flag = (long)(DateTime.Now - startTime).TotalSeconds * 1000;
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var sourceString = Utility.Encrypt(ext_flag.ToString());
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var retmsg = HttpUtility.UrlEncode(sourceString, Encoding.UTF8);
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return Json(new { result = true, message = "succed", retmsg = retmsg }, JsonRequestBehavior.AllowGet);
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}
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#region 实体
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public class SearchInComplaintDto
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{
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/// <summary>
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/// 事业部
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/// </summary>
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public int? Deptid { get; set; }
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|
|
public string Channel { get; set; }
|
|
|
|
/// <summary>
|
|
/// 内诉渠道
|
|
/// </summary>
|
|
public int? InComplaintChannel { get; set; }
|
|
|
|
/// <summary>
|
|
/// 投诉原因
|
|
/// </summary>
|
|
public int? Reason { get; set; }
|
|
|
|
/// <summary>
|
|
/// 内诉状态
|
|
/// </summary>
|
|
public int? InComplaintStatus { get; set; }
|
|
|
|
/// <summary>
|
|
/// 业务处理状态
|
|
/// </summary>
|
|
public int? BusinessStatus { get; set; }
|
|
|
|
/// <summary>
|
|
/// 到期状态
|
|
/// </summary>
|
|
public int? DueStatus { get; set; }
|
|
|
|
public int? RefundStatus { get; set; }
|
|
|
|
/// <summary>
|
|
/// 投诉单号
|
|
/// </summary>
|
|
public string ComplaintId { get; set; }
|
|
|
|
/// <summary>
|
|
/// 客户ID
|
|
/// </summary>
|
|
public string Resid { get; set; }
|
|
/// <summary>
|
|
/// 客户ID
|
|
/// </summary>
|
|
public string UMID { get; set; }
|
|
|
|
/// <summary>
|
|
/// 客户姓名
|
|
/// </summary>
|
|
public string Cname { get; set; }
|
|
|
|
/// <summary>
|
|
/// 成交客服/工号
|
|
/// </summary>
|
|
public string Eid { get; set; }
|
|
|
|
/// <summary>
|
|
/// 已退订单号
|
|
/// </summary>
|
|
public int? Orderid { get; set; }
|
|
|
|
/// <summary>
|
|
/// 创建人/更新人
|
|
/// </summary>
|
|
public string CreaetOrUpdateUser { get; set; }
|
|
|
|
/// <summary>
|
|
/// 日期搜索类型
|
|
/// </summary>
|
|
public int DateType { get; set; }
|
|
|
|
/// <summary>
|
|
/// 日期
|
|
/// </summary>
|
|
public DateTime? DateFrom { get; set; }
|
|
|
|
/// <summary>
|
|
/// 日期
|
|
/// </summary>
|
|
public DateTime? DateTo { get; set; }
|
|
|
|
public int PersonType { get; set; }
|
|
}
|
|
|
|
public class InComplaintDto
|
|
{
|
|
public int id { get; set; }
|
|
|
|
public string complaintId { get; set; }
|
|
|
|
public string resid { get; set; }
|
|
|
|
public string UMID { get; set; }
|
|
|
|
public string cname { get; set; }
|
|
|
|
public int? deptid { get; set; }
|
|
|
|
public string deptname { get; set; }
|
|
|
|
public int? eid { get; set; }
|
|
public string euser { get; set; }
|
|
|
|
public int? inComplaintChannel { get; set; }
|
|
|
|
public List<int?> inComplaintChannels { get; set; }
|
|
|
|
public List<string> inComplaintChannelList { get; set; }
|
|
|
|
public List<int?> reasons { get; set; }
|
|
|
|
public List<string> reasonList { get; set; }
|
|
|
|
public int? inComplaintStatus { get; set; }
|
|
|
|
public string inComplaintStatusStr { get; set; }
|
|
|
|
public int? businessStatus { get; set; }
|
|
|
|
public string businessStatusStr { get; set; }
|
|
|
|
public string content { get; set; }
|
|
|
|
public string follow { get; set; }
|
|
|
|
public string remark { get; set; }
|
|
|
|
public int? dueStatus { get; set; }
|
|
|
|
public string dueStatusStr { get; set; }
|
|
|
|
public int? refundStatus { get; set; }
|
|
|
|
public string refundStatusStr { get; set; }
|
|
|
|
public DateTime? businessDeadline { get; set; }
|
|
|
|
public string businessDeadlineSpan { get; set; }
|
|
|
|
public DateTime? complaintDeadline { get; set; }
|
|
|
|
public string complaintDeadlineSpan { get; set; }
|
|
|
|
public DateTime? InComplaintDate { get; set; }
|
|
|
|
public string inComplaintDateStr { get; set; }
|
|
|
|
public string creator { get; set; }
|
|
|
|
public DateTime? createTime { get; set; }
|
|
|
|
public string updater { get; set; }
|
|
|
|
public DateTime? updateTime { get; set; }
|
|
|
|
public ICollection<int?> orderList { get; set; }
|
|
|
|
public ICollection<decimal?> priceList { get; set; }
|
|
|
|
public int needRestoreCount { get; set; }
|
|
|
|
public int restoreCount { get; set; }
|
|
|
|
public int followUpCount { get; set; }
|
|
|
|
public int? age { get; set; }
|
|
public List<string> products { get; set; }
|
|
public List<int?> orderIds { get; set; }
|
|
public List<DateTime?> oTimes { get; set; }
|
|
public List<decimal?> arrivalPays { get; set; }
|
|
public List<string> arrivalStatus { get; set; }
|
|
public string verifyier { get; set; }
|
|
public DateTime? verifyTime { get; set; }
|
|
public string isOutComplaint { get; set; }
|
|
public string riskSituation { get; set; }
|
|
public int? complaintCycle { get; set; }
|
|
}
|
|
|
|
public class ComplaintCustomerInfoDto
|
|
{
|
|
public string resid { get; set; }
|
|
|
|
public string cname { get; set; }
|
|
|
|
public int? eid { get; set; }
|
|
public List<ComplaintCustomerDeptInfo> deptInfos { get; set; }
|
|
}
|
|
|
|
public class ComplaintCustomerDeptInfo
|
|
{
|
|
public int? channel { get; set; }
|
|
|
|
public int? deptid { get; set; }
|
|
|
|
public string deptname { get; set; }
|
|
public string companycode { get; set; }
|
|
public int? eid { get; set; }
|
|
}
|
|
|
|
public class CreateInComplaintDto
|
|
{
|
|
/// <summary>
|
|
/// 资源id
|
|
/// </summary>
|
|
public string Resid { get; set; }
|
|
|
|
/// <summary>
|
|
/// 客户姓名
|
|
/// </summary>
|
|
public string Cname { get; set; }
|
|
|
|
/// <summary>
|
|
/// 客服id
|
|
/// </summary>
|
|
public int? Eid { get; set; }
|
|
|
|
/// <summary>
|
|
/// 事业部
|
|
/// </summary>
|
|
public int? Deptid { get; set; }
|
|
|
|
/// <summary>
|
|
/// 内诉渠道
|
|
/// </summary>
|
|
public string InComplaintChannels { get; set; }
|
|
|
|
/// <summary>
|
|
/// 投诉原因
|
|
/// </summary>
|
|
public string Reasons { get; set; }
|
|
|
|
/// <summary>
|
|
/// 客户内诉日期
|
|
/// </summary>
|
|
public DateTime? InComplaintDate { get; set; }
|
|
|
|
/// <summary>
|
|
/// 投诉内容
|
|
/// </summary>
|
|
public string Content { get; set; }
|
|
|
|
/// <summary>
|
|
/// 处理跟进
|
|
/// </summary>
|
|
public string Follow { get; set; }
|
|
|
|
/// <summary>
|
|
/// 合规备注
|
|
/// </summary>
|
|
public string Remark { get; set; }
|
|
|
|
/// <summary>
|
|
/// 操作人
|
|
/// </summary>
|
|
public string Operator { get; set; }
|
|
|
|
/// <summary>
|
|
/// 事业部Code
|
|
/// </summary>
|
|
public string CompanyCode { get; set; }
|
|
|
|
public string OperatorEid { get; set; }
|
|
public string RiskSituation { get; set; }
|
|
}
|
|
|
|
public class UpdateInComplaintDto
|
|
{
|
|
public int Id { get; set; }
|
|
|
|
/// <summary>
|
|
/// 投诉内容
|
|
/// </summary>
|
|
public string Content { get; set; }
|
|
|
|
/// <summary>
|
|
/// 处理跟进
|
|
/// </summary>
|
|
public string Follow { get; set; }
|
|
|
|
/// <summary>
|
|
/// 合规备注
|
|
/// </summary>
|
|
public string Remark { get; set; }
|
|
|
|
/// <summary>
|
|
/// 操作人
|
|
/// </summary>
|
|
public string Operator { get; set; }
|
|
|
|
/// <summary>
|
|
/// 风险情况
|
|
/// </summary>
|
|
public string RiskSituation { get; set; }
|
|
}
|
|
|
|
public class CreateInComplaintRestoreDto
|
|
{
|
|
public int Id { get; set; }
|
|
|
|
public string Content { get; set; }
|
|
|
|
public string Creator { get; set; }
|
|
|
|
public int? CreatorEid { get; set; }
|
|
public string Attachment { get; set; }
|
|
public int RestoreType { get; set; }
|
|
}
|
|
|
|
public class InComplaintRestoreDto
|
|
{
|
|
public int Id { get; set; }
|
|
|
|
public string Resid { get; set; }
|
|
|
|
public string Cname { get; set; }
|
|
|
|
public int? Deptid { get; set; }
|
|
|
|
public string Deptname { get; set; }
|
|
|
|
public string ComplaintId { get; set; }
|
|
|
|
public int? InComplaintStatus { get; set; }
|
|
|
|
public string InComplaintStatusStr { get; set; }
|
|
|
|
public List<RestoreDto> Restores { get; set; }
|
|
}
|
|
|
|
public class UpdateInComplaintStatusDto
|
|
{
|
|
public int Id { get; set; }
|
|
|
|
public int? InComplaintStatus { get; set; }
|
|
|
|
/// <summary>
|
|
/// 操作人
|
|
/// </summary>
|
|
public string Operator { get; set; }
|
|
|
|
/// <summary>
|
|
/// 操作人eid
|
|
/// </summary>
|
|
public int? OperatorEid { get; set; }
|
|
}
|
|
|
|
public class OutComlpaintFollowUpDto
|
|
{
|
|
public int Id { get; set; }
|
|
|
|
public string ComplaintId { get; set; }
|
|
|
|
public string Resid { get; set; }
|
|
|
|
public string Cname { get; set; }
|
|
|
|
public int? InComplaintStatus { get; set; }
|
|
|
|
public string InComplaintStatusStr { get; set; }
|
|
|
|
public List<OutComlpaintFollowUpDetailDto> Details { get; set; }
|
|
}
|
|
|
|
public class OutComlpaintFollowUpDetailDto
|
|
{
|
|
public int Id { get; set; }
|
|
|
|
public string Index { get; set; }
|
|
|
|
public string Content { get; set; }
|
|
|
|
public string Follow { get; set; }
|
|
|
|
public string Creator { get; set; }
|
|
|
|
public DateTime? CreateTime { get; set; }
|
|
public string Updater { get; set; }
|
|
public DateTime? UpdateTime { get; set; }
|
|
}
|
|
|
|
public class CreateInComplaintFollowUpDto
|
|
{
|
|
/// <summary>
|
|
/// 内诉id
|
|
/// </summary>
|
|
public int? Id { get; set; }
|
|
|
|
/// <summary>
|
|
/// 投诉内容
|
|
/// </summary>
|
|
public string Content { get; set; }
|
|
|
|
/// <summary>
|
|
/// 处理进记
|
|
/// </summary>
|
|
public string Follow { get; set; }
|
|
|
|
/// <summary>
|
|
/// 操作人
|
|
/// </summary>
|
|
public string Operator { get; set; }
|
|
|
|
/// <summary>
|
|
/// 操作人eid
|
|
/// </summary>
|
|
public int? OperatorEid { get; set; }
|
|
}
|
|
|
|
public class RestoreDto
|
|
{
|
|
public int Id { get; set; }
|
|
|
|
public string ComplaintId { get; set; }
|
|
|
|
public string Content { get; set; }
|
|
|
|
public string Creator { get; set; }
|
|
|
|
public DateTime? CreateTime { get; set; }
|
|
|
|
public int? CreatorEid { get; set; }
|
|
|
|
public string Attachment { get; set; }
|
|
|
|
public int? RestoreType { get; set; }
|
|
}
|
|
|
|
public class InComplaintImportDto
|
|
{
|
|
public string DeptName { get; set; }
|
|
|
|
/// <summary>
|
|
/// 客户内诉日期
|
|
/// </summary>
|
|
public DateTime? ComplaintDate { get; set; }
|
|
|
|
/// <summary>
|
|
/// 内诉渠道
|
|
/// </summary>
|
|
public string ComplaintChannel { get; set; }
|
|
|
|
/// <summary>
|
|
/// 客户姓名
|
|
/// </summary>
|
|
public string Cname { get; set; }
|
|
|
|
/// <summary>
|
|
/// 资源id
|
|
/// </summary>
|
|
public string Resid { get; set; }
|
|
|
|
/// <summary>
|
|
/// 第一次投诉
|
|
/// </summary>
|
|
public string Content { get; set; }
|
|
|
|
/// <summary>
|
|
/// 投诉原因
|
|
/// </summary>
|
|
public string Reasons { get; set; }
|
|
|
|
public string DueResult { get; set; }
|
|
public string ComplaintStatus { get; set; }
|
|
|
|
public string Remark { get; set; }
|
|
}
|
|
|
|
#endregion 实体
|
|
}
|
|
} |